New Country Lexus of Latham

Scheduled Service The service dept here is completely professional courteous and ready to help. Service was completed on time and in a timely manner was in and out of t The service dept here is completely professional courteous and ready to help. Service was completed on time and in a timely manner was in and out of there before I knew it. I will definitely be returning to this dealership for any work I might need done. More

was pleased with my service at new country...40000 miles service ,brake inspected, tires, recall done and vehicle cleaned, no complains. Raynette was pleasant to deal with. service ,brake inspected, tires, recall done and vehicle cleaned, no complains. Raynette was pleasant to deal with. More

Stonewalled by General Manager Told the Lexus of Latham sales rep. that I planned to install a trailer hitch on the 2019 RX 450hL I was interested in and was told I could have one i Told the Lexus of Latham sales rep. that I planned to install a trailer hitch on the 2019 RX 450hL I was interested in and was told I could have one installed myself or have Lexus do it. After purchasing and shopping for a compatible hitch I learned that no one makes a hitch for this vehicle... not even Lexus! (They make one for the RX450h, but not the "L". Apparently, this is a very unique SUV...) Not happy with this "bait and switch"... I contacted the General Manager Jared Wilson. He apologized for the misinformation and asked if I could give him a chance to investigate and get back to me.... 2 weeks later no c/b. Called Jared and he indicated he thought he had gotten back to me... Anyway, after confirming no Class 3 hitch was available for this car he said perhaps there is a class 1 hitch available to serve my trailering needs. He said he would have his service dept. investigate and get back to me.... 2 weeks later and no c/b. I call Jared once again and left a message for him to c/b. 2 more weeks have passed and still no c/b. This level of service is deplorable. How this General Manager keeps his job I have no idea... More

Excellent Service! Very friendly and helpful. Excellent work and quick service! Would always go back. Very helpful technicians. Informative and polite. Very kind an Very friendly and helpful. Excellent work and quick service! Would always go back. Very helpful technicians. Informative and polite. Very kind and helpful . Thank you! More

Excellent service This dealership offers great service with very friendly technicians. My car was service quickly with no unexpected issues. They stand behind their This dealership offers great service with very friendly technicians. My car was service quickly with no unexpected issues. They stand behind their work and even give you back a clean car More

excellent service very helpful service by Tyler, ( service manager) very friendly person .no wasting of time.very happy with service i have very high regard for Tyler very helpful service by Tyler, ( service manager) very friendly person .no wasting of time.very happy with service i have very high regard for Tyler More

Great service One of the reasons I buy Lexus is because of the service -- Paul Tonic is the" best of the best" I feel that when I leave New Country my vehicle is t One of the reasons I buy Lexus is because of the service -- Paul Tonic is the" best of the best" I feel that when I leave New Country my vehicle is tip top condition -- My family all drive Lexus and are serviced at New Country --Joe Thorne runs a great operation ! More

New Country Lexus of Latham Our family has been customer of NCLL since 2008. We bring our cars (IS, RX, and GX) to NCLL for their services. It is always quick and there is no p Our family has been customer of NCLL since 2008. We bring our cars (IS, RX, and GX) to NCLL for their services. It is always quick and there is no pushing from the service group for doing the "extra" things. This makes me feel a lot easier when I go there. More

Always consistently good service. I have been a service customer there since 2006. No matter how small the job, I have always been treated as a valued customer. I stopped in a couple I have been a service customer there since 2006. No matter how small the job, I have always been treated as a valued customer. I stopped in a couple of times without an appointment. Once with a broken windshield wiper. They fixed it and I was on my way within 10 minutes. Another time with a deflating tire. They found a screw in it and fixed it right away. My regular service appointments have always gone smoothly. My SUV has been ready when they said it would be, and the work was always flawless. My last few visits, I have had Tyler as my service rep. He is the type of employee that makes an employer proud. He has been excellent to work with. More

Terrible service overall I got a service 15000 miles since that service I’ve been having a problem over and over. This has been the third time I have dropped my car off. I’ve I got a service 15000 miles since that service I’ve been having a problem over and over. This has been the third time I have dropped my car off. I’ve wasted my time increased my mileage and put almost 60 miles back and forth. Problem is still not fixed. this is my third day off of work in order to fix this problem. The service man told me that this would maybe fix this problem if they found it. What they are trying to say is there wasting my time over an over and their calling me a liar. hopefully someone in the higher levels contact me on this issue. More