New Country Lexus of Latham

Six Month Service and Issue with Sunroof I recently brought my 2018 Lexus nx300 in to New Country for its 6 month service. This was my first experience with this dealership, and I wasn't sur I recently brought my 2018 Lexus nx300 in to New Country for its 6 month service. This was my first experience with this dealership, and I wasn't sure of the protocol. When I arrived, I mentioned that my sunroof wouldn't open and asked if someone could look at it ... I figured I had inadvertently locked it, or changed a setting, etc. The Service Consultant efficiently handled the intake of my car in a professional manner. I say this because my experiences at a previous car dealership was not as pleasant - I was actually I was ignored and spoken to in a somewhat condescending manner, so this was a refreshing experience. The sunroof needed more time than I had available, so we scheduled an appointment for service. The Service Consultant suggested that I take a loaner while my car was serviced, and even went the extra mile to make it available to me the evening prior to my appointment so that I would not be late for work the following day. Now, that's great customer service. My experience overall with this dealership has been wonderful. More

Best Experience By Far That’s dealership is not only accommodating in the service department but extraordinary. Though I did not purchase my Lexus I S from this dealership That’s dealership is not only accommodating in the service department but extraordinary. Though I did not purchase my Lexus I S from this dealership I take it they’re to be serviced and they go above and beyond what ordinary dealerships do. I will never own or lease another vehicle besides a Lexus and from this dealership!!! More

Great Experience Completely satisfied with the service dept. They fit me in on short notice and completed my service in a timely manner and washed my car which was unu Completely satisfied with the service dept. They fit me in on short notice and completed my service in a timely manner and washed my car which was unusually dirty. Could have gone elsewhere but glad that I didn’t. More

Great service Aby “is” outstanding; we appreciate the extra effort Aby made to complete the sell; My wife had to have (minor) surgery and we could not travel to the Aby “is” outstanding; we appreciate the extra effort Aby made to complete the sell; My wife had to have (minor) surgery and we could not travel to the dealership. Aby and New Country Lexus went out of there way to accomidate us, Aby delivered the Lexus to us, then Aby gave us therough orientation of the Lexus, how great was this? We cannot be more appreciative. New Country Lexus has gained a loyal customer for life. We were always a Volvo family till I purchased our first new Lexus back in 2009 ( we still have it), The quality of Lexus, and the service we received from New Country Lexus has always been outstanding. The service and personal attention to detail Aby provided to us, is and was amazing, Aby is the one we will want to deal with in the future!! We love the Lexus! More

Excellent Service I had an excellent experience purchasing my Subaru WRX from New Country Lexus. Dealing with Aby and Ahsan was very pleasant. As we were dealing primar I had an excellent experience purchasing my Subaru WRX from New Country Lexus. Dealing with Aby and Ahsan was very pleasant. As we were dealing primarily over the phone and via email they were very timely and helpful in their responses. Overall I am very happy with the service I received and the vehicle I bought. More

A very class experience My experience at Lexis was fantastic top to bottom a very classy operation that knows how to treat people. We actually look forward to purchasing ano My experience at Lexis was fantastic top to bottom a very classy operation that knows how to treat people. We actually look forward to purchasing another Lexus for the family thanks again More

Service with a smile I was looking for a late model used Lexus for a few months. Aby was very patient and always prompt when answering my emails. He was very polite and I was looking for a late model used Lexus for a few months. Aby was very patient and always prompt when answering my emails. He was very polite and provided excellent customer service. More

Great Service! Aby (Abraham) is a wonderful salesman who makes the leasing a experience very comfortable and easy. His warm personality and caring manner ensure tha Aby (Abraham) is a wonderful salesman who makes the leasing a experience very comfortable and easy. His warm personality and caring manner ensure that any questions you may have will be answered fully and that you will get the best deal possible. I'm very happy that he was the person with whom I worked to secure my new Lexus. More

Absolutley amazing Wonderful service, great people, and so much respect! I appreciate all of their help and cooperation. They did such an awesome job especially with fin Wonderful service, great people, and so much respect! I appreciate all of their help and cooperation. They did such an awesome job especially with finding the right vehicle that I wanted and not just something to sell off the lot! Thank you so much! More

Excellent Service! From the time my wife and I entered the dealership's service department we were treated extremely well. Paul Tonic dealt with my wife and I and made u From the time my wife and I entered the dealership's service department we were treated extremely well. Paul Tonic dealt with my wife and I and made us feel comfortable and very confident that our 2017 Lexus would be in good hands. It was without a doubt, the best experience we have ever had in any automobile service department during our forty-eight years of marriage. Very impressive, and professional throughout our visit. Our car was serviced (oil change, etc.) and cleaned inside and outside I highly recommend New Country Lexus without any reservations! It is definitely a first class operation! More