New Country Lexus of Westport

Tried buying a car from these fools out the Fairfield location and they let me walk out the door because they didn’t want to lower the car $500. Smfh bad business…. Btw it’s been over 2 weeks and the c location and they let me walk out the door because they didn’t want to lower the car $500. Smfh bad business…. Btw it’s been over 2 weeks and the car is still at the dealership with the price lowered $1000. Sales manager was Rude and the salesman had no clue on what he was selling … I wouldn’t walk back in this place again even if they lowered it thousands… More

Hector was amazing to work with! He helped me buy my 2025 NX 350 and made the whole experience super easy. When I needed a little extra time to pay off my taxes before finalizing the He helped me buy my 2025 NX 350 and made the whole experience super easy. When I needed a little extra time to pay off my taxes before finalizing the registration, he helped me get a loaner in the meantime. He really went the extra mile to make sure I was taken care of. Thank you, Hector! More

Just purchased our 3rd Lexus. ..our 2nd from Elton Dos Santos. He is patient and respectful. No pressure. Always responsive. All in all, a wonderful buying experience! He is A ..our 2nd from Elton Dos Santos. He is patient and respectful. No pressure. Always responsive. All in all, a wonderful buying experience! He is AMAZING! More

I want to start off by saying Hector was amazing, I came in there knowing what I wanted and we got down to business, drove off with my car the same day. in there knowing what I wanted and we got down to business, drove off with my car the same day. More

We worked with Hector who is a knowledgeable, personable, and professional salesman with a great personality. There was no wait time with our appointments and the test drive was easy and fun as Hector had me and professional salesman with a great personality. There was no wait time with our appointments and the test drive was easy and fun as Hector had me try several things beyond sport mode on the backroads, main roads, and highway. Also, I must have called and texted Hector 10 times and he was always responsive and accommodating, which I very much appreciated! Price: they worked with us some. Things did add up after the price of the vehicle was lowered. Finance Manager: also knowledgeable and personable. He made the process as smooth as possible. The one thing to be aware of is purchasing an extended warranty for a used vehicle—they rolled it into the financing, which is not fair. I should have pushed harder for that not to happen or just not purchased through Lexus. I was worried about the electronics going on the 2022 rx350, not the engine or transmission, at all. Overall, the experience was excellent as we felt cared for and respected. More

I have nothing but good things to say about Evan Palumbo our sales person. He answered every question we had thoroughly and clearly and made us feel extremely comfortable.. our sales person. He answered every question we had thoroughly and clearly and made us feel extremely comfortable.. More

I bought my first Lexus 28 years ago and have come to expect superior and luxurious service from a Lexus dealership. We were not disappointed! We were impressed. While this was Lexus number four, it wa expect superior and luxurious service from a Lexus dealership. We were not disappointed! We were impressed. While this was Lexus number four, it was my first brand new Lexus purchase. Having made an online appointment we were greeted by Elton Dos Santos, who was a pleasure to work with. He was very knowledgeable about the difference between the NX350H premium and the various RX models. I wanted to understand the differences between the Hybrid and the plug in hybrid as far as performance and size across both models. Already owning an EV we had many technical and specification questions about a hybrid. Elton was wealth of technical information and a patient guide through the process. At the second visit I picked the model and color the process was quick and easy, I took delivery six days later. The negotiation was short and the price very fair. Elton represented the Dealership very well and the paperwork person was good too! The entire experience was top notch! More

This is my fourth leased vehicle from this dealership. I’ve been extremely satisfied every time. This latest lease was completed with Jamie Rhind, who went the extra mile to find a way to close a deal. He I’ve been extremely satisfied every time. This latest lease was completed with Jamie Rhind, who went the extra mile to find a way to close a deal. He is delightful to deal with. He continuously sought ways to please the customer—before and after the car was picked up. Credit is also due to Rick Calvo, the sales manager. I highly recommend this dealership. More

Worst dealership I have encountered in a long time. It started with negotiations of a car I was interested in, the GM Bob got involved directly with it, they came to a price I had an interest in, but d It started with negotiations of a car I was interested in, the GM Bob got involved directly with it, they came to a price I had an interest in, but didn’t buy the car that day. I had to sell my current vehicle. On my way home the salesman called me and offered to buy my car outright as a wash, I said its a deal and I”ll come back Tuesday and pick it up. I got to the dealership 50 miles away from me; and the GM was not there, nor was my salesman, Rick the sales manager was rude and tried to jump my price $150 and roll in the negative equity( i fully disclosed my payoff and how many payments I had left in the initial conversation) Rick said they didn’t know i had more than a few payments left and didn’t care that I wasted 100 miles and time for a false promise. I WOULD NEVER BUY FROM THAT DEALERSHIP.. they love bait and switch tactics. More

I had a very good experience with New Country Lexus of Westport team. I especially want to highlight Jamie Rhind who showed himself as an excellent professional. He helped me with everything and thanks to Westport team. I especially want to highlight Jamie Rhind who showed himself as an excellent professional. He helped me with everything and thanks to him, I am an owner of new GX550 Premium+ Lexus. Thanks again! More