I went to New Country in Saratoga the first time because people I knew had told me they were great, after I had bad experiences with dealerships doing work on my car before. I've had experience with people trying to pull the wool over my eyes, telling me I needed filters when I had just changed them myself a week prior, telling me I needed to have my brake lines bled (I had less than
a year old car and the brakes weren't squishy) etc. So I was a skeptic.
I showed up, and they told me there was a package for the mileage on my car, that came with the oil change and tire rotation I needed, so it worked out to be a better deal. I said sure. I got the car back, everything seemed okay, but then noticed there was big black smudges on the ceiling of my car (inside) looked alot like fingerprints. I said something and they told me that was there, and was brushed off like an annoyance. Let me just say I'm not like what men say is a 'stereotypical' woman, I keep my car clean and I take care of it, learned a lot about cars from my father, and it's always been something that interested me enough to learn about. I KNEW that it wasn't there before. But I let it go and cleaned it as best I could. Next day, I ran out of windshield wiper fluid. Part of this "package" was that they topped off all my fluids. So I proceeded to check everything to make sure that the rest of what I paid for was even done. I was beyond mad. I know it's simple but I felt taken advantage of once again, because it was assumed I didn't pay attention to my car and how it works.
The second visit I had gotten a coupon which was for a oil change and tire rotation much cheaper than usual, at any place. I let the man who took my keys know what happened the last time, and I was reluctant to come back, but it was scoffed at with a sarcastic tone "don't worry I'll personally see that EVERYTHING is done" like it was a joke. There were 2 other women at the desk waiting and one of them said that she had been there for 2 hours when the guy assured her it would've been less than 1 when she got there. I should've walked out but I was overdue for inspection.
I got my car back, again everything seemed fine, but here I am 2 days later and it seems that my bluetooth/handsfree is going in and out, along with my heat not always turning on with my car. Let me be clear I have NEVER had an issue with my car in almost 3 years of going to Firestone and having work done there. I bought my car brand new and baby the crap out of it. I was also told that my rear brakes were going to need changing before my next oil change, which is fine, but he quoted me at almost 500$ JUST for one set of brakes!!!! I bought 4 calipers, pads and rotors for my previous SUV and had them installed and it was much less than that. (I know prices vary but that was just ridiculously astronomical)
Also a side note, I DO know how long synthetic oil lasts, and when my car is at 30,000 miles and the garage puts the sticker on the windshield that says next change at 33,248, you're just insulting me. It lasts for at LEAST 5,000.
I will NEVER go back here. And in my opinion, if you're a woman, make sure that you check to make sure what you're paying for is taken care of before you leave, and if they quote you a price CHECK IT ELSEWHERE FIRST. At least with my experience, I saw the difference in which they addressed male and female customers at both of my visits. And myself personally, and I felt like I was treated like they really didn't care what I had to say, and I was more of an annoyance, along with a couple other women I observed waiting with me those days.
I strongly recommend Clifton Park Firestone, they always are open and honest about what is done and I've shared my experiences with them so they will SHOW me what is done and explain if anything is wrong or needs to be serviced further.