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New Direct Chrysler Dodge Jeep Ram
Wytheville, VA
43 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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43 Reviews of New Direct Chrysler Dodge Jeep Ram
April 24, 2026
What a nightmare. I was driving with my dog to Michigan from South Carolina to see family for Christmas when I had the misfortune of breaking down in Wythville, VA. I I was driving with my dog to Michigan from South Carolina to see family for Christmas when I had the misfortune of breaking down in Wythville, VA. I had my truck towed to New Direct as they had terrible reviews but there were very few repair options in the area. It took them over two months to repair my vehicle. I called them every week 3-4 times a week to check when it was finished and I received every excuse in the book. The weather, being short-staffed, ordered parts not being correct, etc. After paying $5000 in rental cars while they gave me the run-around and missing many days of work, finally, I was fed up and told them I am coming to get my truck. At that time they claimed it was ready for pick up. They had been told many times my situation. I drive 5 hours from SC to get my truck this week just to pay them over $1000 for diag time, labor, and coolant. I get in my truck and the power steering was bad. I couldn't turn the wheel and was going to die trying to drive it home. I went back in to be told "We didn't know you wanted that fixed, you told us not to". I told them to not fix the thermostat and unnecessary repairs they tried to nickel and dime me for. I then had to get a hotel room and miss yet another day of work, while they ordered the part to fix it. I paid them another $110 for a power steering fuse and labor... I drive home and now I have a MAJOR oil leak and the plastic guards on my front bumper are broken and hitting my tires, none of which were a problem before New Direct had my vehicle. This has been the most unprofessional and crooked business I've ever had the displeasure of dealing with. Even if you are desperate like I was... STAY AWAY!!! More
by Isaiahtmarr29
Employees Worked With
Tim
Verified CustomerJanuary 14, 2026
Josh was great. We communicated with him for a few weeks sharing what we needed and he contacted us as soon as it became available. Very easy process and very nice p We communicated with him for a few weeks sharing what we needed and he contacted us as soon as it became available. Very easy process and very nice people. More
by josh.sharitz
Employees Worked With
Shawn Weatherington
January 10, 2026
Service department started working on my vehicle promptly. Service manager, Tim, explained to me the test being performed to my vehicle would take approximately an hour and a half and further explai promptly. Service manager, Tim, explained to me the test being performed to my vehicle would take approximately an hour and a half and further explained why the test would take that long. After the designated hour and a half diagnostic repair time the vehicle was returned to me fixed. Excellent customer service.! More
by johnbishopw
Employees Worked With
Tim Wojcik
January 05, 2026
Excellent Service. Professional and Timely. Great staff to deal with. Work was timely and service waiting area clean. Professional and Timely. Great staff to deal with. Work was timely and service waiting area clean. More
by brendaumbarger
Employees Worked With
Shawn Weatherington, Matt Tickle
January 02, 2026
Excellent experience. They fixed my jeep the first time and got it done quickly. Definitely would return for more work if needed They fixed my jeep the first time and got it done quickly. Definitely would return for more work if needed More
by twnlimits
Employees Worked With
Rick in service
January 01, 2026
I was in a bind traveling from SC to Ohio when I developed an engine issue on IS 77. After getting to an automotive parts store for a diagnostic check, I was referred to your dealership. To make a developed an engine issue on IS 77. After getting to an automotive parts store for a diagnostic check, I was referred to your dealership. To make a long story short, the service staff got me in for a diagnostic check and ended up fixing the issue. I was done and back on the road in three hours. The staff was great, polite, and they obviously got me repaired in a short period of time. I sincerely appreciate their help and attention. More
by daniel.kolcum
Employees Worked With
I don’t know the names.
December 29, 2025
The team here is always wonderful to deal with, no matter what it is you are doing, service is always friendly and professional, parts people are so helpful and if you are buying a vehicle, they are always h what it is you are doing, service is always friendly and professional, parts people are so helpful and if you are buying a vehicle, they are always helpful More
by jimwest446
Employees Worked With
Shawn Weatherington, Matt Tickle
