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New Direct Chrysler Dodge Jeep Ram

Wytheville, VA

4.4
81 Reviews

495 West Lee Hwy.

Wytheville, VA

24382

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81 Reviews of New Direct Chrysler Dodge Jeep Ram

September 29, 2026

Scheduled a service appointment for my vehicle. Dropped off night prior. I had to call for progress and said it would be ready for pickup same day. When arriving to pickup it is still sitting half More

by defawna03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ggg
Oct 04, 2026 -

New Direct Chrysler Dodge Jeep Ram responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

September 24, 2026

I just had my driver's side front signal and side marker light lenses replaced because of damage incurred elsewhere!!! That was scheduled maintenance, but I noticed the night before my appointment, my drive More

by sgtkylefix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim and Lee
Sep 24, 2026 -

New Direct Chrysler Dodge Jeep Ram responded

Knowing that our swift service turnaround for your Jeep Gladiator’s lighting repairs met your expectations is rewarding. We’re glad our service team could replace the damaged lenses and restore your fog light in just a few hours. Your praise of our team’s friendliness and expertise means a lot to us.

September 24, 2026

Service was good and wait time was short and service people were polite and friendly More

by strollin2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Weatherington, Matt Tickle
Sep 24, 2026 -

New Direct Chrysler Dodge Jeep Ram responded

We’re glad the service visit for your Chrysler Pacifica was efficient and our team made you feel welcome. Knowing you found our team prompt and courteous means a lot to our service department.

September 21, 2026

They always do whatever they can to be helpful. They update you on the progress of your vehicle and have always been honest if there is a problem. More

by thedoves86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Weatherington
Sep 21, 2026 -

New Direct Chrysler Dodge Jeep Ram responded

Knowing you feel supported and kept up to date during your Jeep Wagoneer service is rewarding. Your kind words about our honesty and helpfulness mean a lot to our service team.

September 20, 2026

Great communication and assistance from the entire team! They made our purchase as seamless as possible from having the vehicle cleaned and ready for our arrival to completion of the deal paperwork. Everyon More

by bob.rombs
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Weatherington, Matt Tickle
Sep 20, 2026 -

New Direct Chrysler Dodge Jeep Ram responded

We’re glad the purchase of your used Ram 1500 felt effortless, from when you arrived to the completion of the paperwork. Hearing that our clear communication, having your truck cleaned and ready, and our sincere, friendly service made the process smooth means a lot to our team.

September 16, 2026

Great service gets it done quick friendly people recommend to anyone honest and trustworthy use them for all my services More

by classicrt2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Weatherington, Matt Tickle
Sep 16, 2026 -

New Direct Chrysler Dodge Jeep Ram responded

Our service department appreciated the chance to service your Ram 1500 quickly and with friendly care. Knowing you trust our team and would recommend us means a lot to us.

September 14, 2026

The service department is all I really deal with. I have learned to go in to schedule appointments, rather than call. More

by chosenone62
Workmanship
Recommend Dealer
Yes
Employees Worked With
Service department
Sep 25, 2026 -

New Direct Chrysler Dodge Jeep Ram responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 31, 2026

I recently had several repairs done on my 2019 Ram. Tim, the service manager stayed in touch with me every step of the way regarding the repairs needed. The technician was knowledgeable in diagnosing More

by kdchankla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim, Service Manager
Aug 31, 2026 -

New Direct Chrysler Dodge Jeep Ram responded

Your feedback about our ongoing updates and thorough diagnosis reflects our service team’s commitment to keeping you informed and delivering reliable repairs. We’re glad your Ram 1500 is running smoothly again. Hearing that you gave us a five-star rating means a lot to our service team.

August 30, 2026

It was such a great experience the salesman definitely made sure I left with what I wanted! More

by austin.alley29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Weatherington, Matt Tickle
Aug 31, 2026 -

New Direct Chrysler Dodge Jeep Ram responded

Your note about leaving with exactly what you wanted highlights how our team focuses on meeting every customer’s needs. Hearing that the service on your Jeep Wrangler hit the mark means a lot to us.

August 12, 2026

The requested service was performed in a timely and professional manner. No issues, no complaints. Thank You! More

by hiddenvalley992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Weatherington, Matt Tickle
Aug 12, 2026 -

New Direct Chrysler Dodge Jeep Ram responded

We’re glad the service on your Jeep Renegade was completed promptly and professionally. Knowing you had no issues or complaints means a great deal to our service department.

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