Unprofessional sums it up for me!! I was on the phone with Lauren-Sales Manager, who assured me that she'd get back in contact with me about the price on a particular vehicle within 15-20 minutes. I waited the entire day & called back three times to be told she wasn't available. The Receptionist was apologetic & told me that she personally gave her my message. I called 1/2 before closing and was told she was available; however, she didn't answer my call and I left a message on her personal voicemail with no return call! I was ready to give New Richelle Chevrolet my business, but that's now out the window! Very rude not to return a potential customers phone call!!!!