New Rochelle Toyota

My husband and I traveled to CT from Maine to find a 3 year old, prior leased RAV 4, as used cars in northern Maine have rust issues because of the intensive salt on the roads. We were shocked by the addi year old, prior leased RAV 4, as used cars in northern Maine have rust issues because of the intensive salt on the roads. We were shocked by the additional fees charged by the dealers we visited in CT. We looked on line and saw the huge selection of prior leases that New Rochelle Toyota had, and no fees! Even though it was an hour ride on a good day, we took a ride, and happy we did. Mario Diana greeted us when we arrived and was very personable and great to work with. He explained to us that at this dealership there were no additional fees except for $75. We also received the internet discount. We informed Mario that we were paying cash and Mario researched where the closest branch of our bank was, and called our insurance company, so we could take the car that day. We chose to return the next day to pick up the car as we were tired. Mario cheerfully greeted us when we returned and introduced us to several other employees, while we waited for the paperwork to be completed. We drove the 420 miles back to northern Maine the next day and we are very happy with the car. More

Never disappointed I can never express fully my gratitude for the excellent service I receive from Irvin Paneto each time I step into the Toyota Service Dept. for all t I can never express fully my gratitude for the excellent service I receive from Irvin Paneto each time I step into the Toyota Service Dept. for all those many years. The profound knowledge he has of his job is unparalleled, and for me reassuring. He is also thoughtful, kind and a good listener. In other words: He is a Keeper! Roswitha More

Smooth service. Went to buy a used car, the staff was very helpful. Salesman Abdul was excellent, helped us through the entire process, was well informed and super responsive. very helpful. Salesman Abdul was excellent, helped us through the entire process, was well informed and super responsive. More

Bait and Scam Went there . Took a test drive on a used Highlander they offered to me for $14,441.00. Called to confirm and went back 2 days later. They said they m Went there . Took a test drive on a used Highlander they offered to me for $14,441.00. Called to confirm and went back 2 days later. They said they made an honest mistake and the car was actually 2 thousand dollars more but they said I could have it for $15,995.00. Can't trust these people. More

Honest and Direct The business dealings with Mr. Harold Parks was very professional and enjoyable. He showed us the possible Toyota Rav 4 that we were looking for. He The business dealings with Mr. Harold Parks was very professional and enjoyable. He showed us the possible Toyota Rav 4 that we were looking for. He was very patient in showing us around and answered our questions politely. He was honest and direct. He said that there are no fees which was one of our criteria in selecting which dealership we are going to deal with. Although New Rochelle was the 2nd stop we had, this was the place where we sealed the deal. Went there Saturday February 8, test drive the car the next day and went home with the car on Monday 02/10/2020. Mr. Parks also gave us a reminder that the Rav 4 uses 87 gasoline which is awesome. Thanks Mr. Parks and God Bless. More

Excellent Courteous Professional Service (Recall Issue) Enjoyable Experience From Our Service Check In Agent Lloyd Who Is Incredibly Great At His Job And Very Personable And To The Service Dept Which Correc Enjoyable Experience From Our Service Check In Agent Lloyd Who Is Incredibly Great At His Job And Very Personable And To The Service Dept Which Corrected Our Recall Issue, Just An Excellent Pleasant Experience; Thank You All !!! Respectfully, Frederick P. Gregory More

Great experience I spoke to a number of car salesman when I was looking to replace my vehicle, but the best was Mario Diana of New Rochelle Toyota. He really listened I spoke to a number of car salesman when I was looking to replace my vehicle, but the best was Mario Diana of New Rochelle Toyota. He really listened to what I wanted, found appropriate selections right on the lot, and called me to follow up the next day. I spoke to other salesmen at other dealers, and no one even bothered to call back. Naturally, I bought my car from Mario and New Rochelle Toyota and I was totally pleased by the ease and transparency of the experience. I highly recommend this dealership - ask for Mario. More

Harold in Sales was great but Finance people Unprofessional! Harold was great in selling the car. But be careful with Mo (Muhammad) in the finance dept., he promised one price and charged a lot more. I am compla Harold was great in selling the car. But be careful with Mo (Muhammad) in the finance dept., he promised one price and charged a lot more. I am complaining to management and Toyota Corporate Office and BBB. More

"Stellar Customer Service” I can’t express enough gratitude for Mr. Irvin Panetos customer service this morning. I nervously walked into the service office for my appointment an I can’t express enough gratitude for Mr. Irvin Panetos customer service this morning. I nervously walked into the service office for my appointment and was greeted by Mr. Paneto’s compassionate smile and reassuring assistance. His willingness to ease my fears in terms of the work that needed to be done was so helpful. Quality customer service is a hit-or-miss these days and I am so thankful I found someone at New Rochelle Toyota’s Service Center to lead me in the right direction; best of all someone who cares. Mr. Paneto surpassed expectations! More

Totally unethical to seniors and veterans I would warn anyone thinking of buying a Toyota from these guys to go elsewhere. They tried to sell me a car I did not want. Before I actually saw the I would warn anyone thinking of buying a Toyota from these guys to go elsewhere. They tried to sell me a car I did not want. Before I actually saw the car, I had but a large deposit down. I rejected the car and wanted a complete refund. They said they would refund my money, but to date , after six weeks they have not refunded anything. Totally unethical business behavior by a number of these employees. Again, do not shop here, they smile, but they are truly the most unscrupulous car salesmen you will ever meet. A senior/ veteran who has been done wrong by this “dealership “. More