New Smyrna Chrysler Jeep Dodge

I bought a jeep from the first week of June 2026. While I am very pleased with the vehicle itself, the experience has quickly gone downhill. The buying experience was rough, I came in with a preappro While I am very pleased with the vehicle itself, the experience has quickly gone downhill. The buying experience was rough, I came in with a preapproval from Capital One auto finance. I have a screenshot of the price of the vehicle from the website and it showed it includes dealer fees. However when agreeing to the price of the vehicle I had a hard time just getting them to knock off 500 more dollars and then they also tacked on a very expensive $1300 dealer fee even though the screenshot I showed them said it was already included. The dealer fee itself was $998 added on and then they charge me $399 for an electronic registration fee when I had it "paid for" Tag to already transfer. However because it was easier for them and they said I had a Credit, they gave me a new plate. So I feel like easier for them but cost me more money and the dealer fee being tacked on when it clearly shows it was included on the price from capital one's website and the screenshot of the price I still have. And while I had a preapproval and number I brought in for interest rate, they still ran my credit with seven other banks before using the lender I walked in with, with my approval, but also just seems excessive and more time consuming then it needed to be. Then in financing I was presented with the typical extended warranty sales pitch and I declined. It was late at night and I was just trying to get out of there and I think so were they. When reviewing the contract I noticed that they did tack on a gap coverage which I honestly usually do get when I finance a vehicle. However I was shocked at the price I was charged for $1,175. I don't think I've ever added it on at a dealership for more than $500 and any lender has offered it for significantly cheaper for every other vehicle I've purchased in the past. That is on me cause I did sign the paperwork however it was not presented as an optional type thing like the rest of the extended warranty. Just in conversation, it was more of like here's everything you agreed to and we're set let's go and sign. And then mostly once I did notice the gap price and found a better option to add it on after the fact, I emailed on 6/13/26, 6/15/26, 6/17/26 requesting the finance manager for some sort of communication and to cancel the gap contract. Upon not hearing anything by the 18th, I called the dealership this morning at 10:35am and spoke to a manager and he said they would call me back within 5 to 10 minutes and I have not heard anything yet. I called again at 4:57pm and a sales man took my info and number and said he'd have finance get back with me. So upon all of this this is where my review comes in. They get an extra star because I love their vehicle otherwise the rest of the experience has been a one star experience. And I'm usually pretty forgiving as you can tell in my public reviews but the dealership has just been a very rough experience so far. I will say in the finance office it seemed like a really good experience I didn't feel like any high-pressure, he let me decline the extended warranty which sometimes is a pain in the butt to get through finance guys with. But now I see why as it was snuck in there, and not really presented in a normal typical manner where they show you and then you agree. More just go through the paperwork and sign sign sign. And then upon entering my jeep, a completely empty gas tank 😭 Update- Still never received a phone call from them on any of my concerns. I went in and spoke to the GM, who didn't care, told me the capital one website was wrong and that capital one lied to me when they told me that is part of the dealership agreement to be listed on their site to not add on dealer fees on top of the advertised price. They took no ownership of the price as listed that was intended to include the fee or for any existing vehicles still listed on capital one's website. 1 star experience if not worse from every aspect here. More

This was the second vehicle I purchased from this dealership. It was a very good experience from the time I contacted Dennon until the final stages of signing the documents. I plan to go back in 3 ye dealership. It was a very good experience from the time I contacted Dennon until the final stages of signing the documents. I plan to go back in 3 years. More

I just purchased my 5th Ram truck from Tom Nicholson. I purchased a 2025 Warlock from Tom. Once again it was wonderful experience, thear was no pressure from Tom and never has been. It is always a pleasu I purchased a 2025 Warlock from Tom. Once again it was wonderful experience, thear was no pressure from Tom and never has been. It is always a pleasure to work with Tom, that's why I keep going back to him. More