New Smyrna Chrysler Jeep Dodge

I own a company that has multiple Ram trucks. Most of my trucks are newer. We have had multiple issue with EGR leaking. My truck was in another dealer shop 3 weeks prior for EGR issue (Which that Most of my trucks are newer. We have had multiple issue with EGR leaking. My truck was in another dealer shop 3 weeks prior for EGR issue (Which that dealer could not find the leak) and a differential issue (Which was repaired under warranty). Three days after we got the truck back, we were losing fluid heavily and had to pull into the closest CDJR dealer we could find...Thank God it was New Smyrna CDJR! Bruce the service manager immediately answered the phone and directed us what parking lot to drop off the boat and trailer securely and had someone looking at my truck within minutes! Within an hour the diagnosis was in fact an EGR leak requiring a full replacement. Though I had to acquire a rental truck for the week, it was in great hands for the repairs! Bruce had it ready and then coordinated with me for the return timeframe and how I was able to get across the state to go pick it up! If your anywhere near this location with an issue, limp your vehicle as far as you have to so they can look at it!' Ed More

I have never really had a problem with dealer service anywhere before, but this place takes the cake. They charged me 1000 dollars restocking fees for services NEVER AUTHORIZED, and and never complete anywhere before, but this place takes the cake. They charged me 1000 dollars restocking fees for services NEVER AUTHORIZED, and and never completed and shipping fees for parts never received. Suprise charges when the car was brought in for an oil change and diagnosis of a light on. NO choice but to pay the extra thousand dollars to get the car back. I never authorized any of these charges. This place is a total crook. STAY AWAY. LIARS AND THEIVES More

We were not given an option to synthetic oil. No a happy camper in Florida No a happy camper in Florida More

I have never had a problem before, but now don’t bother making an appointment for service, or expecting fast service, and when you explain any displeasure to the service manager expect excuses. Will be fin making an appointment for service, or expecting fast service, and when you explain any displeasure to the service manager expect excuses. Will be finding a new place to get service going forward. More

They made me change a review to work on my truck. My truck had problems for over a year but they said it was out of warranty. My truck had problems for over a year but they said it was out of warranty. More

Bought a new 2025 Ram 1500 and wanted to add a spray in bed liner. I asked for a loaner vehicle for when the bed liner would be installed so that I would not have to take off from work. Sales person said t bed liner. I asked for a loaner vehicle for when the bed liner would be installed so that I would not have to take off from work. Sales person said they don't do loaner vehicles. But, I could rent one for $35 a day. This is ridiculous. Even Hyundai and Kia offer loaner vehicles. I do not recommend this dealership. Though the finance guy is very nice. More

Brought my 2023 Dodge Ram 1500 truck (that I bought at this dealership) in for two recall items and the 7500 mile check. Which included tire rotation and balance. I specifically told them that I wanted a this dealership) in for two recall items and the 7500 mile check. Which included tire rotation and balance. I specifically told them that I wanted a “Roadforce Balance” which is completely different than the traditional tire balance …. They quoted me a price of $191.00 for everything (except recall items … that’s no charge). I waited two days for them to call me to tell me my truck was ready and to come pick it up. They never called me, so I finally called them and they said…. “Oh, Yeah, Your Truck is Ready” nice of them to call me to let me know. I go I. To pick up my truck and the price is now $200 and they didn’t do the roadforce balance. This dealership is the worst for maintenance - Do NOT bring your vehicle there. They will rip you off and do the old “Bait -n-Switch on you. More

Simo was great to work with on purchasing my new Jeep Wrangler. He answered all of our questions and made the whole experience very enjoyable. Wrangler. He answered all of our questions and made the whole experience very enjoyable. More