Newark Toyota World

I was not even notified to pick up my car making me wait for hours. The so called "specialist" was even trying to persuade me to replace all four functioning tires. What a rip-off. for hours. The so called "specialist" was even trying to persuade me to replace all four functioning tires. What a rip-off. More

I called to get a vehicle payoff for my mother in laws who recently passed away. I left a message for the manager to call me back and never received a call back. I work in the automotive space and alway who recently passed away. I left a message for the manager to call me back and never received a call back. I work in the automotive space and always call back customers back no matter what the question is. My mother in law had purchased a few cars from this dealership. Bad customer service. Do better More

A very professional, friendly and satisfactory experience taking my vehicle to them for service. Confident with their knowledge and expertise experience taking my vehicle to them for service. Confident with their knowledge and expertise More

Clean professional and my salesperson was great. He listened to my needs. I was in the business for close to 40 years. Many salespeople in the past just go with their agenda when I try and make the He listened to my needs. I was in the business for close to 40 years. Many salespeople in the past just go with their agenda when I try and make the sale easier for them. Away did what he had to do but respected I was in the business. He and the manager assisted me putting the deal together More

Very friendly and great customer service and the waiting area nice and clean thanks. For waiting area nice and clean thanks. For More

I went in for an oil change. That was done well but when I got into the car my steering wheel was left up so high. The rear view mirror was out of my focus and the seat was way That was done well but when I got into the car my steering wheel was left up so high. The rear view mirror was out of my focus and the seat was way back. If you all need to adjust these things for you, you should put them back where they were for the owner as I did not know how to get the steering wheel back where I had it so it was hard for me to deal with. More

Forgot oil change reminder sticker. Didn’t top all fluids off, Wasn’t ready when called and arrived. Didn’t top all fluids off, Wasn’t ready when called and arrived. More

Have had a defective chip since purchase, it was mentioned the first time I took it in for service, and taken in specifically for the problem twice and still after multiple visits and multiple tries mentioned the first time I took it in for service, and taken in specifically for the problem twice and still after multiple visits and multiple tries to get someone to call me back I am still waiting. Now I was supposed to get a call back from a manager and crickets............................. More

We stop buy to see a vehicle I viewed listed online ( that MORNING ) and decided to go check it out . We arrived less that a hour after viewing it on the website and was told it was already sold . It that MORNING ) and decided to go check it out . We arrived less that a hour after viewing it on the website and was told it was already sold . It was sitting out back with sold sign laying on the dash . So, Ok sometimes this happens , So we went to a couple other Dealerships , but wanted to Check out the Highlander before we made a Decision . I have a good idea about the Highlander but my wife hasn't been around anyone who owns one , Talk to a sales person about coming in and letting her check out a used one , and see if we wanted to reserve a incoming Vehicle . Was going to coming in Tuesday 2/22/22 this week but weather was Nasty and called to tell them we'd be in when the weather cleared ( forecast had rain showing for a couple days , so wasn't sure . Wed Morning we saw the Weather had cleared out and left Messages about coming back in and see what she thought about the Highlander ( possibly putting money to reserve , which we brought with us ) Never received a response back from the messages I left but figured someone would at least help us ??? NOT saw several People outside , I guess at least one or more worked there , and no one spoke to us or ask us if they could help us . I looked inside and only saw one person playing with their phone , So we just left . So sorry but 2 stars is generous , Wife was disappointed , but I told her we'll find another dealership , HAVE A NICE DAY More

As usual I have received excellent service from NTW service department. Took car in for an oil change, tire rotation and whee alignment in and out in pretty fast. Cheryl Gephart service representative service department. Took car in for an oil change, tire rotation and whee alignment in and out in pretty fast. Cheryl Gephart service representative was excellent in arraigning the needed service. More