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Newark Toyota World
Newark, DE
2,476 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,476 Reviews of Newark Toyota World
July 09, 2019
Bill Chaffee was great I went in with no appointment. Bill got my truck in right away. He greeted me quickly and with a smile. His Tech Diagnosed the problem quickly and I went in with no appointment. Bill got my truck in right away. He greeted me quickly and with a smile. His Tech Diagnosed the problem quickly and had me in and out in under and hour. Bill also let me know about a recall on my truck. Scheduled it for Tomorrow. He offered to do it the day I came in but I didn't have time. I will definitely be back and will always work with Bill More
by Mitchell B
Employees Worked With
Bill Chaffee
June 25, 2019
Mark Barto is the BEST!!!!!! I have always had a Honda and was not sure to go with Toyota. My dad has been working with Mr. Barto for many years and told me I had to deal direc I have always had a Honda and was not sure to go with Toyota. My dad has been working with Mr. Barto for many years and told me I had to deal directly with him and wouldn't regret it. His experience far exceeded my expectations. He was beyond amendable, helpful, and made sure I was completely aware of the new purchase, guiding me along the way. He made sure to follow up with me after the purchase, and even set an appointment so I could learn all of the new, unknown features of the vehicle. I'd highly recommend him to anyone looking to buy a car/ Toyota. Thanks again , excellent service and experience A++++ More
by lucy
Employees Worked With
Mark Barto
June 17, 2019
Best dealer It is my second time purchased a Toyota from Mark Truong. He is kind and patiently. He explain all features on the new car. Also I got a good deal on It is my second time purchased a Toyota from Mark Truong. He is kind and patiently. He explain all features on the new car. Also I got a good deal on my car. More
by Yan
Employees Worked With
Frank DelGuercio , MARK TRUONG
June 02, 2019
Excellent service Chris D. Took very good care of me while buying my new car. He was recommended by a friend and he was the best! He really helped me through out the pr Chris D. Took very good care of me while buying my new car. He was recommended by a friend and he was the best! He really helped me through out the process explaining everything in detail. I will definitely recommend Chris D. To anyone looking to purchase a vehicle. More
by Sandran64
Employees Worked With
Chris Delpeche, Edgar Estrada
May 10, 2019
Oil change and check I appreciate the good service as it gives me peace of mind before I travel. Thank you Jason and Bill you are great and easy to deal with. I appreciate the good service as it gives me peace of mind before I travel. Thank you Jason and Bill you are great and easy to deal with. More
by LIGERILOGAN
Verified CustomerEmployees Worked With
Bill Chaffee, Jason Curley
April 03, 2019
Awesome Customer Service!! We were in looking to buy a brand new Toyota Tundra but we were not able to but our salesman was doing everything that he could do to get us into a br We were in looking to buy a brand new Toyota Tundra but we were not able to but our salesman was doing everything that he could do to get us into a brand new vehicle. As hard as he tried he could not get us into a brand new vehicle but he did get my husband into a like new used vehicle that has very low miles, the color that my husband wanted, and everything that my husband was looking for. I salesman Chris Willis did an outstanding job, if we are ever in need of a vehicle or our friends or family are in need of a vehicle we will recommend Chris at ToyotaWorld, in Newark, DE. The customer service that we experienced there was a great experience, he carried on a conversation while we were waiting on news as to whether we were getting the vehicle or not and he knows his stuff about vehicles!! More
by Georgecrawfordjr
Employees Worked With
Chris Willis
February 13, 2019
Great Help Great Salesmen. Told me the truth and helped me get exactly what I wanted. Didn’t try and sell me something I wasn’t looking for that’s a big plus. Great Salesmen. Told me the truth and helped me get exactly what I wanted. Didn’t try and sell me something I wasn’t looking for that’s a big plus. More
by Davidshahan95
Employees Worked With
Jeff Turner
February 11, 2019
20K service Awesome experience, Luis was very friendly and asked whether I wanted my next service scheduled. He also signed me on the Rewards program and made sur Awesome experience, Luis was very friendly and asked whether I wanted my next service scheduled. He also signed me on the Rewards program and made sure my vehicle was washed. I brought it in dirty due to the recent snow. Jeff was very helpful in my purchase of my 2019 Camry. He explained 'apple car play. More
by Kwekuesson
Employees Worked With
Jeff Turner, Luis Lopez
December 21, 2018
Wasted almost 6 hours of my time I purchased a new 2018 Toyota Tundra 3 months ago, I spent almost $60 thousand dollars on this truck with xtras. Ie, lift kit, fender flares, exhaust I purchased a new 2018 Toyota Tundra 3 months ago, I spent almost $60 thousand dollars on this truck with xtras. Ie, lift kit, fender flares, exhaust system, remote starter, tinted windows, tired and rims. After a month or so I noticed a couple of the fender flares were loose. I spoke with the service Dept to set up an spot with the dealership. They told me the guy who does this is only here on Weds. ( not flexible at all ) So I cancelled work for myself that day and lost an $800 job to add insult to injury and drove over an hour to the dealership. I waited over 2 /:2 Hours as they do called worked on my truck. The service assistant came out and said “ It good as new “. I walked over to the truck and noticed the Tech tried to use double sided tape to fix it,. Apparently they didn’t think I would notice. When I expressed my disappointment and told them I could of done this at home they didn’t know what to do. The service nanager was clueless. After another hour and finding out that the original Tech wasn’t there, I told them to give me my truck back and I would take it back home to get it taken care of. NO ONE in service tried to reach out to me. Onlly Kelli in the aftermarket division . I left a message for the GM Jeff who didn’t call back until the next day after I called the sales rep who sold me the truck. ( who consequently is a great guy.). The GM Jeff Ickes expressed his concern and said he would definitely get back to me in 2-3 days . It’s been over a week and I left 2 VOICE MAILS And have not heard back since. I took my truck to a local place who took my truck in for the day and fixed it properly. John C More
by Jcut1268
Employees Worked With
Jeff Ickes, Luis Lopez
November 30, 2018
Excellent car buying experience The service I received when purchasing my new Tacoma was outstanding. Chris and the team over at Newark Toyotaworld really took care of me and got me The service I received when purchasing my new Tacoma was outstanding. Chris and the team over at Newark Toyotaworld really took care of me and got me in a truck that suits me perfectly. Would highly recommend talking to Chris Delpeche when purchasing your next vehicle. More
by Herrbbb
Employees Worked With
Chris Delpeche
