Newark Toyota World

Excellent Unfortunately cars salesmen have a bad rep for being sleazy, pushy and untrustworthy. I felt with Bruce there was no pressure. He was honest and and v Unfortunately cars salesmen have a bad rep for being sleazy, pushy and untrustworthy. I felt with Bruce there was no pressure. He was honest and and very knowledgeable of the vehicles. I would not hesitate to recommend Bruce to anyone interested in purchasing a vechicle. More

Good service provided by Toyota The staff was warm in their approach to me. They quickly addresses my concerns. I was informed of the work performed in a professional manner. The staff was warm in their approach to me. They quickly addresses my concerns. I was informed of the work performed in a professional manner. More

3 bad experiences is 3 too many Overall, I am pleased with the service at this dealer. But, this last visit left ALOT to be desired. Came in for oil change and a couple minor items Overall, I am pleased with the service at this dealer. But, this last visit left ALOT to be desired. Came in for oil change and a couple minor items to address. they told me they'd need 2.5 hours, and they'd call me when to provide update, so I decided to take their shuttle home. We planned for a return trip at 1pm. 1pm came and went. no phone call, no shuttle. I had to make 2 calls to find out what's going on. at minimum, they should have called to provide an update. what should have taken 2 hours to complete took 4. again, the courtesy of a call should be expected. I did not get picked up till 3pm. I had to cancel 2 appointments that afternoon. I did not feel very valued as a customer. I've been going there since 1997-ish and have been loyal to them, both in car purchases and servicing. I could easily go elsewhere, and after this experience, I may have to reconsider my loyalty to this shop. so, for the bad service, all they did was give me $15 credit off the service for the inconvenience. to me, that is a slap in the face, and quite honestly, they could have done better. plus, the service lane MANAGER (not assistant) I dealt with left a little to be desired as far as compassion and customer service. they also replaced wiper blades (which I bought from their parts dept. 2 months prior), that wasn't really approved by me (they were supposed to look into why they were loose). If the parts I purchased were defective after 2 months of use, then I should not be charged for it. t took about 50 minutes to get a refund for the cost the following day. so, this was the worse of 3 bad experiences I had at this dealership since 1997. yes, I think they are a good shop overall, but they really need to bring their "A" game to the table when it comes to customer satisfaction. Lots of room for improvement! They need to make their customers feel valued because there are so many options out there and there is really nothing holding me or any customer, or loyalty, to their shop. Had they thrown in a free oil change to compensate and make good on truly serving and respecting their customers, this could have been a different review. and the refund process really needs to be changed as it is too complex Regarding quality, im my opinion, quality has slipped in recent years. 2 cases in point: 1. at 4/17/2014 visit, they replaced a rear coil. months afterwards, I noticed a bolt holding the bracket in place or the ground wire, was missing and I had to ask them to install one at my next visit 2. when they did the power window remedy on 12/15/2015, one of the panel fasteners were missing, and I had to ask them to install it on my recent visit. 3. when they did battery service on another of my cars, that red stuff they spray on the battery terminals was way over-sprayed on other components of the engine compartment. again, they usually do good work, but last couple of years, quality assurance has been slipping. More

The best Was the best experience ever. Every scene was displaying perfectly and the seller was great and beyond thank you very much. I'll be back to finish all Was the best experience ever. Every scene was displaying perfectly and the seller was great and beyond thank you very much. I'll be back to finish all the work my car need. More

Great Experience Service team was very helpful upon check in. Michelle called me several times to let me know where the tech was in the repairs. She called when it wa Service team was very helpful upon check in. Michelle called me several times to let me know where the tech was in the repairs. She called when it was completed and let me know total. When I went to pickup my vehicle, Coleen was very helpful and informative. Was a good price for work done. Will continue to take my truck there for service. More

Service excellent, pricing not so much. I went in for a product recall issue, which was corrected. Also requested an oil change, which was completed. This dealership has just had a major I went in for a product recall issue, which was corrected. Also requested an oil change, which was completed. This dealership has just had a major remodeling, which makes the waiting experience far more pleasant. And, they also do a comprehensive checkup on your car systems and suggest work might be done with pricing. Pricing is higher than independent shops in every case, if your car is out of warranty. Service people are very cordial and helpful. I service my vehicles at independent shops since I moved a great distance from a dealership. More

Changes have been made Things have changed for the better since I was last there. I needed an appointment, where in the past I didn't. However they set me up with a ride Things have changed for the better since I was last there. I needed an appointment, where in the past I didn't. However they set me up with a ride to and from work. They were finished 3 hours ahead of schedule. Prince was exactly what the estimate called for. More

Another great experience I loved having my choice of dates and times to choose from. I have such a busy schedule between working and my kids activities that having the option I loved having my choice of dates and times to choose from. I have such a busy schedule between working and my kids activities that having the option to schedule an appointment on a Sunday was great! More

Did not get service for which appointment was scheduled The Assistant Sales Manager, Wesley, was very friendly and helpful; however, I gave this service appointment a 2 star rating because the reason for th The Assistant Sales Manager, Wesley, was very friendly and helpful; however, I gave this service appointment a 2 star rating because the reason for the appontment was not addressed. After noticing paint popping on my car the week prior, I stopped in to the service center to ask if my car could be looked at. I was told I had to have an appointment. During my appointment to have the paint issue looked at, my oil was changed and the person who was supposed to authorize my paint popping as a warranty issue, left without looking at my car. I was told I would receive a phone call from the service center to come in again to have the paint looked at when the appropriate people would be there. Still haven't received a phone call to schedule that appointment. More

20K service Colleen was very helpful, friendly and courteous. I will go to her again on my next service visit, if she's available. 20K service was performed in ab Colleen was very helpful, friendly and courteous. I will go to her again on my next service visit, if she's available. 20K service was performed in about an hour... More