Newark Toyota World

4 hours is not 45 min to 1.5 hours came in for recall apx 8:30 was told couldn't take me til apx 3:30 service would take apx 45 min to 1.5 hour, was told better to make apointment so i came in for recall apx 8:30 was told couldn't take me til apx 3:30 service would take apx 45 min to 1.5 hour, was told better to make apointment so i did for the next day for all the good that did was there for 4 hours,had they been up front bout the time i would have had them pick up my car as was the option on my recall but i figured for 1.5 hour tops wait as i was told would be ok, WRONG someone needs to give them lessons on time,facility people nice though, dont remember names of people i dealt with this sheet made me choose someone More

15K service Routine 15k service of 2015 RAV4. Tire rotation, oil change, fluid check and as requested service did an OBD check for any codes. Vehicle returned w Routine 15k service of 2015 RAV4. Tire rotation, oil change, fluid check and as requested service did an OBD check for any codes. Vehicle returned washed. Thank you. More

A fantastic job. The experience was great. The job done was neat. The wait time was a little bit longer but I was O.k with it. Keep up the good wo The experience was great. The job done was neat. The wait time was a little bit longer but I was O.k with it. Keep up the good work. More

3 hour wait = $3000 repairs I am a regular customer, my last 10 point checkup came with my oil change last month. I brought the car in because of a noise the tires were making. I am a regular customer, my last 10 point checkup came with my oil change last month. I brought the car in because of a noise the tires were making. After waiting an hour and a half for some news or clue to what as wrong I went to investigate on my own. I was told I could go over to mechanic, Ricardo and he said the wheel bearings were bad. But he went on to say my brakes were not Toyota installed,(they were installed at Sears in July) and they would need to be replaced with a Lexus/Toyota product. Ridiculous!! He said he had not finished his inspection and continued and we waited some more. Another hour later I am presented with a list of every possible repair that can be done in this shop. Over $5,000. One week after Thanksgiving, and last month it didn't need any of this stuff!! I am currently getting estimates from Midas, and other dealerships. I think the service manager was rude and deliberately put all these repairs in the system to lower the trade-in value of my car. Why weren't any of these updates mentioned in the 2yrs I have been coming there. More

Positive Experience No issues with this service encounter. Everyone was very nice and kept me informed about the issues with my Venza and what needed to be done to correc No issues with this service encounter. Everyone was very nice and kept me informed about the issues with my Venza and what needed to be done to correct the issue. My wait was within a reasonable time period. My service advisor, Jason Curley was extremely helpful and explained everything to me in a way that made sense to me. I was very happy with this encounter. More

outstanding Bill Chaffee is the best service person because of his honesty and politeness. He explained what needed to be done in very clear terms. I will only de Bill Chaffee is the best service person because of his honesty and politeness. He explained what needed to be done in very clear terms. I will only deal with Bill. More

Geoffrey gives stellar customer service! He informed me of issues with my car and offered services but didn't make me feel pressured. Service was timely and Geoffrey was very helpful! He informed me of issues with my car and offered services but didn't make me feel pressured. Service was timely and Geoffrey was very helpful! More

it was great the experience was great, got me in and got me out with everything done that needed to be done, was shown everything this is new there the experience was great, got me in and got me out with everything done that needed to be done, was shown everything this is new there More

Regular maintenance No major service was needed. I was advised what should be done and it was done with great efficiency . Waited until service was done and it was timely No major service was needed. I was advised what should be done and it was done with great efficiency . Waited until service was done and it was timely performed More

trusted source Friendly, knowledgeable people who inform you as to needed services and do not push unnecessary repairs. This is the only place I've had either of my Friendly, knowledgeable people who inform you as to needed services and do not push unnecessary repairs. This is the only place I've had either of my Priuses serviced. More