Newark Toyota World

Totally recommend! Truly exceptional experience. Very helpful people. Eric Mosely helped me decide the car I wanted to lease and once I had made up my mind he did the pr Truly exceptional experience. Very helpful people. Eric Mosely helped me decide the car I wanted to lease and once I had made up my mind he did the process very smooth and easy for me. More

NTW servicing our cars for 10+ years! Took my vehicle in for the 70,000 mile check up. Easy check in. Told them a few things my husband already changed (cabin air filter, wiper blades). Ac Took my vehicle in for the 70,000 mile check up. Easy check in. Told them a few things my husband already changed (cabin air filter, wiper blades). Accepted my coupons. Out in no time. And a lot cheaper than expected!!! After a not so pleasant service experience at a Lexus dealer (in 2015) and getting the Ok from my extended warranty company, NTW has been servicing my vehicle regularly! Thanks NTW!!! More

Customer Service is not their top priority This was an extremely unpleasant experience that I had here this past week. They said my car needed new tires, but they didn't have the ones I needed This was an extremely unpleasant experience that I had here this past week. They said my car needed new tires, but they didn't have the ones I needed, then suddenly they found the ones I needed, but they'd be more expensive. We kept playing phone tag to determine if I would get them, because I had walked my kids to a nearby shop so they wouldn't be a bother, but I had a flat with no spare & was already there. I didn't have much choice. I called & left a voicemail to go ahead & do it. When I walked back, they hadn't replaced my tires because they said they didn't get the voicemail & they'd now need my car overnight. Also, it would be a little more expensive than originally thought. So, I had to take the rental, which took a long time to find one for me & all they had was a car, when I usually drive a minivan. My kids were out of control because it was way past their bedtime at this point, but what can you do? Finally we get out of there & the next day I call several times to check on the status of my car, so I could know when I come pick it up. I come 30 minutes before pick up time & the front desk lady asked me whey I was there & I said because they said my car will be ready in 30 minutes & I need to take all the carseats out & wasn't sure if there was any paperwork to do to transfer back to my own car. She said there's not, so you can take the keys & get back out of here until it's ready, as if I wasn't welcome to sit there with my kids for 30 minutes. I was furious & so hurt, but just said, we will wait, they've already been in the car for an hour & 1/2 to get here, so I don't want them to be in the car any longer. She said up to you & rolled her eyes. Both women at the front desk were unkind to me both days & the guy who told me what was wrong with my car was no where to be found the second day & he again misquoted me the amount, so when I signed to pay, it was another $200 on top of what he had told me. There were a few kind gentlemen in the service department that tried to help me, but overall, this was a horrible experience. Though this is way closer to my house, I will drive an hour to the next dealership to never have to come to this one again. Customer service is supposed to be #1 & this was not the case here. More

New 2019 Toyota Avalon I have dealt with Mark Barto over the past 25 years and have purchased numerous vehicles from him. He has been great to deal with a very responsive a I have dealt with Mark Barto over the past 25 years and have purchased numerous vehicles from him. He has been great to deal with a very responsive attitude and follow-up to any need or requests I have had. I highly recommend this dealership on sales and service and must of this is due to Mark. More

Why not 5* One item was missed off the list of Items to be serviced. I am sure the representative mentioned it on the list of items to be done when I checked th One item was missed off the list of Items to be serviced. I am sure the representative mentioned it on the list of items to be done when I checked the car in. They have upgraded the check-in process and they now use a notebook to speed things up so you do not have to go to the desk for the paper to review and sign, however you do still sign the notebook! Just double check before you sign. Apart from this everything else with the service was done to satisfaction. More

Hybrid Mark was so easy to work with, he took care of everything once I made up my mind. No pressure just straight forward info. Thanks Mark! Mark was so easy to work with, he took care of everything once I made up my mind. No pressure just straight forward info. Thanks Mark! More

Thank You Jason! Jason was very accomodating in getting my car serviced in a very reasonable time period on a day that was packed full of commitments. I deeply apprec Jason was very accomodating in getting my car serviced in a very reasonable time period on a day that was packed full of commitments. I deeply appreciated his efforts. More

New car buying experience Dave and Ken are knowledgeable and incredibly helpful. Very easy to talk and approachable guys. Had an awesome working experience with them. Definitel Dave and Ken are knowledgeable and incredibly helpful. Very easy to talk and approachable guys. Had an awesome working experience with them. Definitely would seek them out in my next purchase. Thanks, S.E. More

Excellent service every time Cheryl provides excellent customer service every time I bring my vehicle in for service. She is very personable and is excellent at communicating what Cheryl provides excellent customer service every time I bring my vehicle in for service. She is very personable and is excellent at communicating whatever issues that arise with my vehicle during my visit. She goes out of her way to make sure every visit that I make is a pleasant one. More

Efficient routine maintenace Brought the car in for maintenance Saturday morning and was out in little more than an hour. The work was effective, and the explanations were clear a Brought the car in for maintenance Saturday morning and was out in little more than an hour. The work was effective, and the explanations were clear and concise. More