Newark Toyota World

Mark Truong is awesome! I had converted over to Buick on the last lease not realizing the equity at the end of the lease I had come to expect in a Toyota would not be there. I had converted over to Buick on the last lease not realizing the equity at the end of the lease I had come to expect in a Toyota would not be there. Mark helped us get an unbelievable deal on a new highlander lease even with to money out of our pocket! The new store is gorgeous and I loved the heated delivery room. More

Amazing in every way! Bought a new Highlander from Chris DelPeche. Awesome experience. They had 10 models in stock to pick from--way better than the store in New Castle. Bought a new Highlander from Chris DelPeche. Awesome experience. They had 10 models in stock to pick from--way better than the store in New Castle. Excellent Pricing too! The best part was their little room where they bring in the car I wanted to see and I didn't have to be outside in the cold and wind. Before today I dreaded buying cars. More

Toyota World I like the location next to the other car dealerships. The showroom is nice but the desk area to negotiate wasn't very private. I didn't like the wait I like the location next to the other car dealerships. The showroom is nice but the desk area to negotiate wasn't very private. I didn't like the wait to review the financial/warrenties part. The delivery bay inside instead of standing in the cold is very nice. More

A dealer that has left me pleased Bought my first new car there from Jeff Turner. He was patient with my budget and helped me get the best deal possible. I will be back in the fut Bought my first new car there from Jeff Turner. He was patient with my budget and helped me get the best deal possible. I will be back in the future!! More

Bill Herbert was Awesome Although we didn't end up purchasing from this dealership, working with Brian Herbert was a very pleasant experience. He was very easy to talk to and Although we didn't end up purchasing from this dealership, working with Brian Herbert was a very pleasant experience. He was very easy to talk to and addressed all of our questions and concerns. We enjoyed our test drive and generally had a nice experience. More

No Follow Through I purchased a 2012 Charger SRT8 From ToyotaWorld. I paid a little more then I should for the car, but hey, it's my dream car. They pulled the tactic w I purchased a 2012 Charger SRT8 From ToyotaWorld. I paid a little more then I should for the car, but hey, it's my dream car. They pulled the tactic where they low balled me on my trade in, but came up to market price. Since they "went up" in price for the trade in, they wouldn't take away from the asking price. That is my fault for falling into the trap though. It only came with 1 set of keys, and the salesmen promised to get it to me. Well, it's been over 2 months of non stop promises from the salesmen. It has been a nightmare just trying to get 1 freaking set of keys. Also, they refused to fix the chipped paint on the front of the car (which I didn't see when I bought the car) Also, it came with a makeshift after market exhaust which was not disclosed to me. I had to shell out another 1k just to make it right. Not to mention they won't replace the scratched tint on the windows. I would never buy or recommend this place to anyone. Once you purchase a car, they are done with you. More

Bait and switch dealer - beware Three months back, went into the dealership to test drive a highlander, the salesman, Ken P, committed to a price that was about $500 over the invoice Three months back, went into the dealership to test drive a highlander, the salesman, Ken P, committed to a price that was about $500 over the invoice price for a 2014 highlander with captain's chair second row and entertainment system as options. He scribbled everything on a piece of paper and handed to me. I then sent an email to confirm the price and called him and went over the options again. He assured everything was good and that I will get the car in 4 weeks. A month later, he said the car was in production and will be another 3 - 4 weeks. 4 weeks later, he sends a VIN number and tells me there was a delay and the vehicle will be ready in another couple of weeks. Well, another 4 weeks later, he calls and tells me the vehicle is ready. When we went to pick the car, the car had no captains chair second row, no entertainment system and a totally different VIN number. He then tells me Toyota usually gives a VIN number while manufacturing and then changes the VIN number after production -WTH?? He says he thought I had typed entertainment system in my email, but meant navigation system and tries to sell me the car. I asked for his manager, 30 minutes later, his manager, Jim K, who was copied on all emails, never came. I did not want to spend any more time at this dealership, so I left. If this is not bait and switch, I am not sure what is. It is a wonder that these people can sleep at night knowing what they do for a living. Shame on them. Shame on Toyota for doing business with this kind of a dealership. I am not buying a Toyota again. More

Great experience! ;) My name is Karen and I brought in my 2007 Chevy Cobalt to be services. Anna was so helpful and kind. Very accomodating. The waiting room was clean a My name is Karen and I brought in my 2007 Chevy Cobalt to be services. Anna was so helpful and kind. Very accomodating. The waiting room was clean and cozy feeling. It made the time pass with the free wifi and coffee readily available. Overall, I have zero complaints. I have recommended NTW to my friends and family members....they also did a great job detailing the inside of my car! More

Didn't fix the issue Don't believe this guy and his manager. I did mistake to take the delivery of my new car with full body scratches. He told the scratches will be fixed Don't believe this guy and his manager. I did mistake to take the delivery of my new car with full body scratches. He told the scratches will be fixed later. Nothing was fixed later. Avoided calls and denied to fix the scratches. Both are a big liars. More

Bait and Switch I did not have a good experience in buying a new car. I found the car I wanted on their web site. However, when I went to buy it they informed me th I did not have a good experience in buying a new car. I found the car I wanted on their web site. However, when I went to buy it they informed me they made a "mistake" on the internet price quote they sent me. The car was actually several thousand dollars more. This is what I call "Bait and Switch" and I would not recommend them. More