Newark Toyota World

I usually think of purchasing a new car as similar to having to have major dental work done. It's something I really, really dislike doing. However, when I wandered into Newark Toyota World recently to having to have major dental work done. It's something I really, really dislike doing. However, when I wandered into Newark Toyota World recently to browse Highlanders and Rav4's (not really sure what I wanted), I had the pleasure of meeting Chris Delpeche. (He has the first desk on the left when you come in the front door.) Chris definitely changed my mind about the whole buying experience! He listened to my concerns and wants in a new car and quickly figured out that despite having an 8 year old Highlander, the new revamped Highlander would be too big for me to comfortably handle. He suggested I try out a Rav4. Before we headed out for a test drive, he was incredibly patient in explaining the car's features. After the test drive of a 4 cylinder, he suggested I try the 6 cylinder. He made sure I had enough time driving with each vehicle to really get the feel of them. There was no "buying pressure", simply a concerned, caring sales professional who wanted to make sure I would be happy with my choice in the long-term. He quickly found the color and style Rav4 I wanted from another dealer, and I was able to take delivery in a couple of days. Once again at delivery time he was tremendously patient in making sure I understood all the features, and even programmed my iPhone to the Bluetooth (something I would not have been able to do). And, the paperwork portion of the sale was the fastest I've ever been through - incredibly efficient! Thanks to Chris's patience and professionalism, it was a GREAT buying experience and I would highly recommend Chris Delpeche when you are looking to buy a new car! More

A totally awsome experience. Great price; great service. No pressure sales was a welcomed advantage. Eric and Karen of the Direct Sales Team are great partners and made the entire process a pleasure. GRE No pressure sales was a welcomed advantage. Eric and Karen of the Direct Sales Team are great partners and made the entire process a pleasure. GREAT JOB! We new we wanted a Toyota and had several options to choose from in the area but know we endeded up at the right place to buy our new Sienna. More

Buying this car was a complete joy and hassle free experience. Eric Mosely was the most helpful dealer I cold have asked for. I will definitely recommend anyone and everyone to this dealership espical experience. Eric Mosely was the most helpful dealer I cold have asked for. I will definitely recommend anyone and everyone to this dealership espically Eric or George! More

I was a grandmother looking for a good used car for my 21 year old granddaughter working on her masters in music at University of Delaware. I walked into the dealership praying to find a female salesperson year old granddaughter working on her masters in music at University of Delaware. I walked into the dealership praying to find a female salesperson and there from a glass front office came a smile and wave from Lise Kinkead. She walked out and asked if she could be of help. I said yes but I needed to sit down and explain my situation. She was very attentive and totally understood. She proceeded to give excellent advice. She was friendly, professional, caring and knew her business of selling cars. From the very first meeting to the finalization of purchasing a used car, the experience was GREAT. More

Lise kindead must be the epitome of Toyota Sales People, as i was pleasently suprised by her willingness to go the extra mile to make sure that i was pleased and comfortable with my toyota purchase. Her exc as i was pleasently suprised by her willingness to go the extra mile to make sure that i was pleased and comfortable with my toyota purchase. Her excellence in customer service,afforded my wife with the suprise of a lifetime a new toyota venza sitting in her driveway on her birthday. In closing lise gets an A for freindliness, customer service and product knowledge, but she would have gotten an A plus if i would have gotten a couple free car washes or a wok or something to sweeten the deal. ha! Best Regards Randy Antoine happy customer More

The staff was very polite and helpful. They were all kind and caring. They treated us very well and offered us the best price available and worked with our budget. We are glad we went to Newark Toyota World. and caring. They treated us very well and offered us the best price available and worked with our budget. We are glad we went to Newark Toyota World. More

We're a growing family of six that were in search of larger vehicle. I started our search by logging on to newark toyota's website. Right away we located a vehicle that met our needs. We chatted with larger vehicle. I started our search by logging on to newark toyota's website. Right away we located a vehicle that met our needs. We chatted with Danielle Sianni (not sure of the spelling). Danielle provided us with a carfax report and gave us valuable information about the vehicle. After chatting online with Danielle, the next day I went to see the van. Upon arrival, I was greeted by Karin DeBussy. Karin, like Danielle, was extremely helpful. Karin was out in the rain helping us look over our vehicle. Because of the internet chatting and superb customer service, our entire process was only 4 days! Whenever I need or want to buy another car, I will always go to newark toyota! More

I needed a new Tacoma and I needed it quickly. I also had specific requirements and as it turned out the package I wanted was in very short supply. This dealer found the truck I wanted, there being only one specific requirements and as it turned out the package I wanted was in very short supply. This dealer found the truck I wanted, there being only one in a 300 mile radius, retrieved it and I was driving it in less than a week. The price was competitive, the transaction went smoothly, the people I met with were friendly and helpful. I did not feel that I was only a quick sale, but rather a valued customer. I look forward to my relationship with this dealer and highly recommend them. More

I ordered the Toyota through my bank. Karin calls with in 24 hours and says they have the exact Toyota I wanted. No Pressure from her at all. My bank messes up and sent all of paper work to the wrong address 24 hours and says they have the exact Toyota I wanted. No Pressure from her at all. My bank messes up and sent all of paper work to the wrong address. Karin calls a couple of days later and says she can't hold the vehicle because it is very popular. After arguing with my bank I finally get the paper work sent to me two weeks later. I called Karin and she got to work. She found a replacement at a better price. She came down picked me up in Maryland in a very bad thunderstorm and near zero visability, and had everything ready at the dealership. No hassles! No pressure! I was as easy as walking into a Walmart and putting the vehicle in my cart and going to the cash register. This is how to purchase a vehicle. thanks Toyota World you have the perfect formula for purchasing cars. I give you a 5.0 More

From the time I first inquired about leasing options online, I was contacted by Karin within 24 hours. She followed up with me through email and phone repeatedly, but did not badger me like other dealer online, I was contacted by Karin within 24 hours. She followed up with me through email and phone repeatedly, but did not badger me like other dealers. When I came in to meet with her, I was greeted as soon as I entered the dealership. Karin was so friendly, down-to-earth, honest, and funny. She got straight to business and told me what deal she could offer me - which was astronomically lower than I was expecting to pay. I had to wait a day to find out if I was approved, and spoke to Eric Mosely over the phone the next day to find out. He shared in my excitement when I found out I got the car. Both Karin and Eric were very patient with me, as I had a million questions. This was my first car and I knew next to nothing about buying a car, leasing, car insurance, etc. They knew this, but did not try to take advantage of me like other dealers had. They simply helped me to understand the whole process. Toyota has bar-none the best customer service, and I think it's safe to say I'll be a Toyota customer for life. This dealership in particular is professional, friendly, and accommodating. The entire process was smooth from the first time I spoke to Karin on the phone, to the day I picked up the car (which was in immaculate condition). THANK YOU NEWARK TOYOTA WORLD!!! More