Newark Toyota World

Oil Change/recall on rear seat belts My experience this time was a bit unusual with this company. I went to drop off my vehicle for an oil change and a recall on my rear seatbelts... The My experience this time was a bit unusual with this company. I went to drop off my vehicle for an oil change and a recall on my rear seatbelts... The person who greeted me was said that he was new and to bear with him while he was figuring out the computer. No sweat, happens, not a big deal. I told him the things that needed to be done and asked specifically about the recall item and if I needed to take the carseats out of the rear. He said No, the tech will do it if it is necessary... however they would not reinstall them. No problem... I went to pick up the vehicle, was helped by the same gentleman. I paid for the service,and waited around for about 15 minutes for the car to be pulled around. They brought out the wrong car. The gentleman said that he must have been dyslexic when giving the tech the #, and then got my keys and escorted me to my car in the lot. He mentioned filling out a survey about my experience multiple times ... I said no problem... After I got into my car, I noticed that the carseats had not been touched. I then started to look at my receipt, noticed that nothing was mentioned. I pulled around and went inside. They confirmed what I suspected, that the recall wasn't even done. They asked if I would stay and they could get it done in about 15 minutes, however I needed to leave to pick up my twins at school. I was re-scheduled for the following week at 8:30 am. I figured that it shouldn't take that long since I had an appointment and because of their previous error. Wrong... I was there for over an hour waiting, and when I finally asked when my car would be ready, I was told that the tech was just now working on it.... another 45 minutes later, and I received my vehicle... Seriously.... at least 1 hour and 45 minutes for what I was told would take about 15 minutes the week before. NOT HAPPY. More

Excellant service I have been a customer since 2003 and have never had to complain on service at this Toyota service centerI would recommend this center to any one. I have been a customer since 2003 and have never had to complain on service at this Toyota service centerI would recommend this center to any one. More

Makes sure their customers are taken care of. I appreciate that my dealership greets me pleasantly and makes sure I am informed about what's going on with my vehicle. Everyone is extremely courteo I appreciate that my dealership greets me pleasantly and makes sure I am informed about what's going on with my vehicle. Everyone is extremely courteous. More

Nice service Jamar was wonderful and very helpful. Also your shuttle service needs to be commended since it seems like the wait is shorter when you can have a me Jamar was wonderful and very helpful. Also your shuttle service needs to be commended since it seems like the wait is shorter when you can have a meal. More

salesperson When we went back to pick up our highlander it was dirty and had to be sent back to detail,saleman never checked before delivery. When we went back to pick up our highlander it was dirty and had to be sent back to detail,saleman never checked before delivery. More

Freindly Service Bill is always very friendly, listens to your concerns and makes every effort to resolve them. I very much appreciate this and would recommend this s Bill is always very friendly, listens to your concerns and makes every effort to resolve them. I very much appreciate this and would recommend this service center. More

Service Excellence Always provide fast, friendly, professional service. Bill Chaffee is always focused on and committed to provide the best service experience possible. Always provide fast, friendly, professional service. Bill Chaffee is always focused on and committed to provide the best service experience possible. We have been buying our cars asevicing them here since 1990. More

Refreshing Experience! I'm new to the Newark Delaware area so I wasn't sure what to expect. Well it was refreshing to receive quick, personalized, thorough service; far from I'm new to the Newark Delaware area so I wasn't sure what to expect. Well it was refreshing to receive quick, personalized, thorough service; far from the horror stories you hear in some service centers. My service person Jason was courteous, genuine, and made me feel welcomed from the start! My service was even completed quicker than estimated! My family has many thing to attend to as we transition to Newark DE. I'm glad getting top notch service for our Sienna won't be one them! More

Very nice. no pressure, nice staff to work with. Our salesman David Walmsley went over our new 2017 Rav4 explaining everything to us. Hook up my cell phone. Customer Service was excellent all the w Our salesman David Walmsley went over our new 2017 Rav4 explaining everything to us. Hook up my cell phone. Customer Service was excellent all the way to the fiancé department. will buy our next vehicle at Newark Toyota. More

Replacement Prius I bought a 2008 Prius here at Newark Toyotaworld and put 381,000 miles on it... so I felt that it was time to get a replacement. I bought a 2008 Prius here at Newark Toyotaworld and put 381,000 miles on it... so I felt that it was time to get a replacement. More