Newark Toyota World

everything positive. It was a good experience. Free service. Friendly people. Work done correctly. Was a bit of long wait, about 90 minutes. But waiting room was fine. It was a good experience. Free service. Friendly people. Work done correctly. Was a bit of long wait, about 90 minutes. But waiting room was fine. More

Service manager helped understand repair needed to fix broken part. Driver side mirror was fixed and car looked new again. Nice place to hang out while car i manager helped understand repair needed to fix broken part. Driver side mirror was fixed and car looked new again. Nice place to hang out while car is being repaired. More

Warranty service and additional service Very professional team and great communication troughout the entire process. Fast turn around of vehicle too. All issue were fixed and my highlander Very professional team and great communication troughout the entire process. Fast turn around of vehicle too. All issue were fixed and my highlander rides likes it is new again! I am very please with the service I received from Jason and Adam! More

Great Service!! This is the fourth Toyota. That I bought here over the past sixteen years and always had great service! This is why I keep coming back! This is the fourth Toyota. That I bought here over the past sixteen years and always had great service! This is why I keep coming back! More

Poor Communication I waited 2 hours for an oil change because the technician that was working on my car left the premises! They did not inform me until I checked in wit I waited 2 hours for an oil change because the technician that was working on my car left the premises! They did not inform me until I checked in with them at 90 minutes. They said they forgot. it was a 7:45 a.m. Appointment. How many people get there that early. They should drink some of their own coffee! Wait a minute...they only have powdered creamer:( More

Good Fast Service I always take my car to Newark Toyota for service. The few times I have not (for oil change at an oil change chain), I have been disappointed. My ca I always take my car to Newark Toyota for service. The few times I have not (for oil change at an oil change chain), I have been disappointed. My car is a 2007 Scion TC with over 135,000 miles. I ascribe the car's longevity to good manufacture and equally good service. More

Toyota Care is great! Took my 2016 4Runner in for routine service. Jason was my service advisor and couldn't have been nicer! He introduced me to text messages instead of Took my 2016 4Runner in for routine service. Jason was my service advisor and couldn't have been nicer! He introduced me to text messages instead of voice mail to communicate. It made the whole experience that much more efficient. I wanted door edge guards put on but had some questions. He got back to me promptly and had them put on by the time I picked up my car at the end of the day. Thanks Jason! Also-cudos to the shuttle service. Makes servicing my vehicles a breeze! A big shout out to Charlie! Always prompt and polite! Great job Toyota Service! More

Superior Service. Thanks, Chris and everyone! We bought two new Toyotas last weekend. I was very pleased with the professionalism of our sales person. He was very knowlegeable, offered many option We bought two new Toyotas last weekend. I was very pleased with the professionalism of our sales person. He was very knowlegeable, offered many options and was respectful of our time constraints. Everyone in the showroom was friendly and helpful. I wasn't planning on buying the second car but the deals that were available made sense so no regrets! I worked for over 45 years in the customer service department with Dupont. I appreciate quality customer service when I see it. And Toyota has top notch customer service. More

Problem with multi-point check Overall, I generally have had a good experience at Newark Toyota World. However, during a visit on 9/2/16, the brake inspection indicated that I had Overall, I generally have had a good experience at Newark Toyota World. However, during a visit on 9/2/16, the brake inspection indicated that I had 4 to 5 mm brake lining in the front and 4 mm for the read brakes. The most recent break check on 11/4/16 showed I had 9 mm brake lining in the front and 4 mm in the rear. The discrepancy for the front brakes is troubling as I have not changed front breaks in the interim. I am inclined to believe the results from 9/2/16 as my front breaks are almost 3 years old. I called D. McKie and left a message about this on 11/7/16 but have not had a return call. I would like Newark Toyota Service to follow up on this matter as breaks are a safety issue. More

I got more than I bargained for I stopped at Newark Toyota on my way home with my VW GTI after I was told earlier that the turbo had been busted and the repair was going to cost me m I stopped at Newark Toyota on my way home with my VW GTI after I was told earlier that the turbo had been busted and the repair was going to cost me more than the car was worth. Although I stopped to review the available options to replace my GTI, I ended up acquiring a new Toyota Avalon Touring, following the expert advise from Adam, my assigned Toyota sales rep. The process of acquiring my new ride was a very smooth experience and Adam went out of his way to assure i got the preferred color and ditto the interior. I believe i got a fair bargain as a trade-in value for my GTI ... and most importantly, i'm extremely happy with my smooth new ride. More