Newark Toyota World

oil change and tire rotation I called to make an appointment, oil change and rotation, the person on the phone told me me my car was due a recall but they don't have the parts in, I called to make an appointment, oil change and rotation, the person on the phone told me me my car was due a recall but they don't have the parts in, I said ok, then I go to my appointment and the service guy said ok regular 60,000 mile check up replace belt, I said what!!! how much is that? oh only 233.00 I said no way then he says well we got your recall in, do you want to do that,while I'm here takes about 1 1/2 hrs. then he said well let me check with the mechanic, he comes back and says I have to leave the car, I said I need the car, such confusion I was there 3 hrs, i was not very happy with Toyota yesterday!!! the fact that he wanted to put a belt that I didn't need and then he says we close at 4 today so the mechanic would get done fast,so he can go home, later I find out they at 6, why would he lie, was he trying to get the mechanic money,the more work he does, if you can provide any input please let me know, More

Do not buy use car from them. Bad management. GO BUY A USED CAR FROM SOMEWHERE ELSE. I think these people never check and fix problems of their used cars before they put used vehicles on the lo GO BUY A USED CAR FROM SOMEWHERE ELSE. I think these people never check and fix problems of their used cars before they put used vehicles on the lot for sale. I bought a car with 3 months or 3000-mile coverage. I paid over $10K for a used car and a second day I had a check engine light on! Also, the rearview camera was broke too. I didn't even realize there was a rearview camera, but hey, if there is a camera, then it should be in working condition before selling it to a customer. They couldn't even give me my second car key. Over a month and many calls, I get the same old song, "someone will be in touch." I told them what was going on with the car, and they said to take it to the service department. I did. A guy named Luis was very uninterested in helping us. Forget about going the extra mile for customer service; he wasn't even interested in helping at all. He was acting like he was working there by force. After 10 days of keeping the car in the service, many talks and visit the Toyota world, talking with sales Rep and his manager, I have my car back with precisely with the same issues. What makes me write this review is the manager that acts like he has no interest in helping a customer with a bad car they sold. I approached him to say something, I start talking with him, he looked at my face for a few seconds and then turn his head to start working on something else while I was still talking to him. I felt so humiliated, felt so powerless and stuck not being able to take any action against them. They sold a bad car, they got their money, and now they do not care about a customer. More

I got my 40,000 mile maintenance yesterday and Dave Ferguson was the most friendliest person I’ve dealt with there. 5 stars!! Michae Mcginley Ferguson was the most friendliest person I’ve dealt with there. 5 stars!! Michae Mcginley More

I purchased a new Tacoma last year. Overall the process was fine. Norma dealer pressure but nothing crazy. Service department has been easy enough to work with. Easy scheduling options and nice service c was fine. Norma dealer pressure but nothing crazy. Service department has been easy enough to work with. Easy scheduling options and nice service center. On two occasions now after getting my truck back the cab has a cigarette smell. No one smoked in it, I would have changed my rating if so. But obviously the tech smokes and transferred some of the snell from his clothes to my truck. I can’t overestimate how much I hate that smell. More

good but not perfect Easy, quick check-in. Service performed in reasonable time and price. Waiting area comfortable but wish TV could be silenced. Hot chocolate in the Easy, quick check-in. Service performed in reasonable time and price. Waiting area comfortable but wish TV could be silenced. Hot chocolate in the waiting area would be nice (I don't like coffee or tea). Appointment was made ~ 2 weeks in advance and a GPS upgrade was requested. Appointment scheduler did not indicate a problem with this. During service work, however, I learned no updated map had been ordered and no new map was created during 2019. I was advised to wait until a new map for 2020 was available, although there was no indication when this might occur. Apparently this is a corporate problem. However, why couldn't I have been told this when I made the appointment or sometime before the service date and why aren't new GPS maps created every year? More

I purchased my vehicle at Newark ToyotaWorld with Mr Eric Mosley. I had the best experience and will refer to family and friends! Lisa Spence Mosley. I had the best experience and will refer to family and friends! Lisa Spence More

Purchased my first sienna, we have been an odyssey driver for over a decade And the new odyssey was a turn off with their interior design, so we decided to try out the sienna, so far it is great, more room, for over a decade And the new odyssey was a turn off with their interior design, so we decided to try out the sienna, so far it is great, more room, smoother ride and much better looking than the odyssey. One thing I should have done is pay closer attention to the features such as the lack of memory seating which is very helpful for two drivers one being shorter than the other, but that’s my fault. The sales staff that helped me through out this process was very helpful, knowledgeable and very caring to what I wanted in a vehicle. I would highly recommend anyone that needs a new vehicle to Newark Toyota 100%. More

Ken was really helpful and he made sure that we are happy on our decision. He was friendly, professional and patient while we are taking long time to make our decision. He made our process less stresssful th on our decision. He was friendly, professional and patient while we are taking long time to make our decision. He made our process less stresssful than it would. More

Great Service Dave Ferguson was the service manager who helped me on Saturday. This is the second time he has assisted on my behalf when I have taken one of my vehi Dave Ferguson was the service manager who helped me on Saturday. This is the second time he has assisted on my behalf when I have taken one of my vehicles in for maintenance care. He kept me informed on the progress of the work being done. Dave also took the time to explain everything at the end of my visit. More

Excellent Service Dave Ferguson was my service representative for the 10,000 mile service. He was very polite and professional and easy to talk to. He explained every Dave Ferguson was my service representative for the 10,000 mile service. He was very polite and professional and easy to talk to. He explained everything that would be done for the service and gave excellent advice for future services for our car. Thank you Dave. More