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Newark Toyota World - Service Center

4.8

1,591 Lifetime Service Reviews

230 E Cleveland Ave, Newark, Delaware 19711

1,591 Reviews of Newark ToyotaWorld - Service Center

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December 21, 2018

"Wasted almost 6 hours of my time"

- Jcut1268

I purchased a new 2018 Toyota Tundra 3 months ago, I spent almost $60 thousand dollars on this truck with xtras. Ie, lift kit, fender flares, exhaust system, remote starter, tinted windows, tired and rims. After a month or so I noticed a couple of the fender flares were loose. I spoke with the service Dept to set up an spot with the dealership. They told me the guy who does this is only here on Weds. ( not flexible at all ) So I cancelled work for myself that day and lost an $800 job to add insult to injury and drove over an hour to the dealership. I waited over 2 /:2 Hours as they do called worked on my truck. The service assistant came out and said “ It good as new “. I walked over to the truck and noticed the Tech tried to use double sided tape to fix it,. Apparently they didn’t think I would notice. When I expressed my disappointment and told them I could of done this at home they didn’t know what to do. The service nanager was clueless. After another hour and finding out that the original Tech wasn’t there, I told them to give me my truck back and I would take it back home to get it taken care of. NO ONE in service tried to reach out to me. Onlly Kelli in the aftermarket division . I left a message for the GM Jeff who didn’t call back until the next day after I called the sales rep who sold me the truck. ( who consequently is a great guy.). The GM Jeff Ickes expressed his concern and said he would definitely get back to me in 2-3 days . It’s been over a week and I left 2 VOICE MAILS And have not heard back since. I took my truck to a local place who took my truck in for the day and fixed it properly. John C

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Recommend Dealer
No
Employees Worked With
Luis Lopez
2.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jeff Ickes
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 05, 2019 -

Newark Toyota World responded

We strive to make every visit pleasant and do everything possible to fix our customer concerns and exceed their expectations. We want to make things right for you and your vehicle. When installing Non-Toyota parts it can sometimes not fit properly and modifications may need to be done. As discussed we have reimbursed you for the repair you had completed at another shop to repair the vehicle to your liking and also added $20.00 for gas for your travel. Please contact Matt Johnson if this has not resolved your concerns. (302) 283-2313

November 16, 2018

"Excellent customer service experience"

- MSimon

My wife and I had our 2011 Sienna in for a recall/service bulletin and we had the pleasure of working with Cheryl. Not only was she very responsive via email and over the phone, she went above and beyond to make sure we were satisfied in a loaner while the parts were on order. We were kept up to speed the entire time and left their facility completely satisfied. This is the only Toyota service center that we will ever visit....period! Mike Simon

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Recommend Dealer
Yes
Employees Worked With
Cheryl Gephart
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 01, 2018

"Professional, Intelligent and accommodating!!"

- EdyeP

Larry was pleasant, knowledgeable and his presentation in explaining services &Toyota perks was clear and excellent! He is a good fit for his position and he seems to be a people person. I have already made a future appointment with him for my service.

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Recommend Dealer
Yes
Employees Worked With
Larry Morrow
August 31, 2018

"Always a pleasure"

- Transpete

Easily scheduled appointment, courteous professionals, a free shuttle to and from while my Sienna is serviced. Car is returned clean and runs like new. What's not to like. I highly recommend Newark Toyota.

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Recommend Dealer
Yes
Employees Worked With
Jason Curley
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Brian McDaid
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jeff Sherrod
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 31, 2018

"Great Service!"

- Shay21

I love my new Toyota and I love coming to get service because the employees are very kind and considerate. They always put a smile on my face!

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Recommend Dealer
Yes
Employees Worked With
Brian McDaid
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Neil Gibson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Anthony Santoro
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Alex Savina
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 31, 2018

"Price quoted not honored "

- 2014 Tundra

You’ve lost me as a customer. I attempted to make an appointment on line without success. When I called and scheduled service I was quoted a price of $59 for an oil change and safety check. The safety check was to check brakes, fluid levels, etc. when service was completed, after two hours for an oil change and safety check, I was charged $67.49 for the oil change and $31.99 for the brake check. When I explained the situation to the service advisor his response was “ I had the same problem with another customer earlier.” I have bought many vehicles from this dealer but they have lost a customer

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Recommend Dealer
No
Employees Worked With
Aug 31, 2018 -

Newark Toyota World responded

We are very sorry to hear about your recent visit and we sincerely apologize for our mistakes. If you would please take the time to call me, I would like to discuss and correct our mistakes! Sincerely, Matt Johnson, Director of Fixed Operations, 302-283-2313

August 30, 2018

"Satisfied!"

- tdevlinddg2

The service staff is always courteous and pleasant in the 2 years I've been bringing my Corrolla in for service. See no reason to go elsewhere.

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Recommend Dealer
Yes
Employees Worked With
Jason Curley
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 30, 2018

"I had my first service completed on my first Toyota."

- caserb35

Service was completed in the estimated time. Service adviser was very polite and friendly. They even washed my Sienna! I was impressed! Will continue to have my vehicle serviced at Newark Toyota World. Keep up the good work! Ron Case

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Recommend Dealer
Yes
Employees Worked With
Bill Chaffee
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Brian McDaid
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 29, 2018

"Willing to negotiate a fair price for tires"

- Ray46

Bill Chaffee earned my respect as a Toyota representive willing to go the extra mile for the customer. This kind of service is what keeps me going back to Newark Toyota World.

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Recommend Dealer
Yes
Employees Worked With
Bill Chaffee
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Wesley Harrison
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Ken Steen
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 29, 2018

"5 star experience!"

- BlueHen1983

As usual, Newark Toyota and Jason Curley provided quality service that met my (high!) expectations. Jason called to make sure he understood the issue I was experiencing and regularly communicated status with me. I recommend Newark Toyota service.

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Recommend Dealer
Yes
Employees Worked With
Jason Curley
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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