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Newberg Jeep Ram

Newberg, OR

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Employees
Reviews
Vehicles
4.4
1,094 Reviews
Being family owned and family operated, Newberg Jeep Ram is at your service. We specialize in making the car buying process simple. One consultant, start to finish, and our lowest price up front. There’s no need for the back and forth. We’re a BusinessLink Dealer and here for your business needs. Our new large service facility is ready to take on your vehicle fleet of all makes and models.
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2809 Portland Road

Newberg, OR

97132

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Showing 1,094 reviews

November 03, 2023

I was impressed with the improved service and fast turn around time. I'll be back. More

by 125egdr6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kraig Westberg
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November 03, 2023

The whole experience was pleasant. The car we got was in beautiful condition, Bailey worked as fast as she could and we left with a new car! More

by cecorrie
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Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bailey Mills, Krystal Neligan
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November 03, 2023

Friendly, courteous, professional, respectful, extremely knowledgeable and very helpful. Worked with us regarding budgetary matters and helped us get into the vehicle that we wanted. Convenient location, ea More

by ELLIOTT7702
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Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Carlos Perez Villa, Krystal Neligan
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November 01, 2023

We had a great experience getting into a new, safe vehicle for our family. Thank you! More

by JORDAN.MCCARL
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Perez Villa, Krystal Neligan, Ben Meade
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November 01, 2023

Carlos and team took great care of me and made buying my dreamcar (Dodge Challenger) seamless! I really enjoyed working with Carlos and Krystal, they made some magic numbers happen for me, and was driving h More

by KJH
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Perez Villa, Krystal Neligan
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October 27, 2023

Great great great great great great great great great great awesome good great awesome great good More

by broadwaysales
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Carlos Perez Villa, Krystal Neligan
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October 26, 2023

Poor customer service, poor communication wouldn’t recommend to anyone on experience for the way I was treated. The mechanic work isn’t what I’m upset about or the amount it cost. but the way the deal More

by jessyca_hernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rebecca Bray, Louie Rincon, Reese Baustian, Kraig Westberg
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October 26, 2023

Great out standing service by Reese! The whole team did great, thank you so much! More

by caseyann368
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Perez Villa, Rebecca Bray, Krystal Neligan, Louie Rincon, Reese Baustian, Matt McPeek, Kraig Westberg
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October 25, 2023

Service Dept was good to work with. And that is about all I have to say. More

by doug@nwpolicy.com
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Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Rebecca Bray
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October 24, 2023

The worst customer service ever. If I could have chosen 0 stars I would have and unfortunately I had to choose one star. I have told all my family and friends never to buy a vehicle More

by beavers15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gabe Roosevelt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rebecca Bray, Louie Rincon, Reese Baustian, Kraig Westberg
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Oct 24, 2023 -

Newberg Jeep Ram responded

We are sorry to hear your experience was anything less than amazing. Please reach out to our General Manager directly so we can better understand what happened resolve the situation directly. You can email Ken Fisher at kfisher@newbergdodge.com. we look forward to your reply and resolving this matter!

Oct 24, 2023 -

beavers15 responded

To whom this may concern: I do NOT wish to speak with Ken Fisher (GM) who I mentioned in my original review who was unprofessional at Newberg Dodge or the store manager as both of them did not care about my situation and did not seem to know the car business and how to treat customers like all the other people I had to deal with including the Finance Manager. Greg one of the salesman was the only one who seemed to care. I traded my 2023 Dodge Durango in for a new truck at a dealership who actually cares about customers and long term relationships and rapport. I was very disgusted with everyone who works at that dealership currently including the service department. I was hoping to talk with the owner Bob Lamphere himself. When I first walked in I got bad vibes and actually asked them if they were hiring for management positions. I have 30 years of proven great customer service and sales experience in the landscape industry. If I was the GM I would clean house and hire new dedicated employees who really care about the business and every customer who walks in to buy a new vehicle or needs service done to there vehicle and excited to come to work everyday. Newberg is a small town and I have lived here over 20 years and I know a lot of people who wont be buying from Newberg Dodge as they also had bad experiences. I would expect this dealership to treat everyone who walks through the doors to treat them with respect, dignity and listen to what the customer wants and not make up excuses not to help them. I will NOT reply to anymore reviews or responses after this and hope to get a call from Bob Lamphere himself.

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