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Newberg Jeep Ram

Newberg, OR

Overview
Reviews
4.5
1,095 Reviews
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2809 Portland Road

Newberg, OR

97132

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Showing 1,095 reviews

June 18, 2022

Great experience. Didn't feel as though I was being pressured by a "sleazy" car salesman. More

by hmpatterson530
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Hollie Lanphere, Greg Friesen
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June 14, 2022

They made the check in process very easy and were clear on what the mechanic saw and what order of repairs was best followed for safety of driving. More

by TPKCHAPMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Bray
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June 02, 2022

Andrew is very attentive and proactive and a pleasure to work with. Also several other staff very responsive and open to help. More

by CPMATHENY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul in parts and Veronica and Rebecca in service, Hollie Lanphere, Carlos Perez Villa, Greg Friesen, Andrew Romans
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May 31, 2022

Newberg Jeep Service people are friendly and completed the service in a very timely manner. More

by mzcarrie74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Michael
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May 25, 2022

Our business was looking for a rare Ram Pro City Van and Newberg Jeep Ram delivered. They when above and beyond to find exactly what we needed and even delivered it to our front door. We will be back for mo More

by SDELEPINE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hollie Lanphere, Greg Friesen
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May 20, 2022

Took very good care of my truck. Took very good care of my truck. Took very good care of my truck. More

by TMINNICK2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Ahrens
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May 20, 2022

Local, friendly, excellent service. This small dealership provides better service than a large dealership. Not only would I service my vehicle here, I would buy from this dealership. More

by jamesdu78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elly Williamson
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May 17, 2022

This is the second in a series. Wonderful experience with Rebecca. The team is still coming together. More

by agunderson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Bray
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May 19, 2022 -

Newberg Jeep Ram responded

We are so glad to hear that you had a great experience with Rebecca. We would love to know more about your experience and where we might have fallen short. If you have a moment, please email reviews@lanphereautogroup.com so that we can better understand where we went wrong. Also, if it's not too much to ask that you consolidate the two reviews that you left into one, it would be much appreciated. Two 3-star reviews will lower our overall rating a lot faster than a single 3-star review. Thank you and we look forward to hearing more about your experience with us.

May 25, 2022 -

agunderson responded

NJR, I think the best way to understand where you might have fallen short is to talk with Jay on what was happening on Friday The 13th of May prior to my 3:00 appointment that I had for 60,000 mile service. Lot’s going on when I got there (activity wise). Main screen when you start the vehicle says “service fuel filters”. No one in the action of changing oil and air filters noticed. Had to return Monday for another service appointment. As for changing your reviews your automated program sends out each time a service is done, I’m not sure how to alter that. Lastly I had checked the “Sirius” trial in the service input area and have yet to see it activated. Thank you and hoping for more great service jobs in our future. Alan D Gunderson

May 17, 2022

Got the job done, oil and filter change plus air filter in cabin. Missed the “flashing Change fuel filters” notice in the consul so had to return the next day. More

by agunderson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Bray
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May 19, 2022 -

Newberg Jeep Ram responded

Thanks for the feedback! We are thrilled that we were able to assist you with your Ram service needs, and apologize for missing the reminder notification. That shouldn't happen, so we'll be including your experience in training our technicians. We really appreciate your business and hope that you will keep us in mind for your future service needs.

May 13, 2022

Amazing customer service. Everyone at this dealership goes above and beyond to make the buying and owning experience top-notch! More

by CSCHONHOLTZ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hollie Lanphere, Alex Roosevelt, Alberto Nunez Perez, Greg Friesen
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May 20, 2022 -

Newberg Jeep Ram responded

Thank you so much for the 5-stars! We really appreciate it!

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