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Newberg Jeep Ram - Service Center

Newberg, OR

4.3
569 Reviews

569 Reviews of Newberg Jeep Ram - Service Center

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January 30, 2024

Excellent customer service got my truck in and out quick and kept me inform through the whole process More

by TROY.BEAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Carranza
January 17, 2024

Circumstances caused some delays, but we were treated extremely well, and the job was done as expected at the cost quoted - overall verry happy with the way the service team treated us and will go back f More

by jacksonr0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariah Telesa, Bridget Hofer
January 16, 2024

As the face of the service department, Bridget made this experience bearable. Supply chain delays caused my Jeep to be there longer than I would have liked, but I was well informed every step of the way. More

by davdorsh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bridget Hofer
January 12, 2024

I will be back. Courteous and had my vehicle back when promised. Communicated very well More

by PANA434
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Carranza, Bridget Hofer
January 12, 2024

I'm usually the first to complain about dealerships and in my long experience there are very few 'good' visits for anything that isn't absolutely routine. Omar's communication and attitude were great. More

by WATSON.ROBIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kraig Westberg, Omar Carranza
January 06, 2024

Took over 10 minutes to check me in for an appt for an oil change when no other customer was there with zero explanation until I asked. The manager was extremely rude to me when I told him I was in a hurr More

by nicole.e.cacialli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kraig Westberg, Omar Carranza, Mariah Telesa, Bridget Hofer
Jan 08, 2024 -

Newberg Jeep Ram responded

Thank you for taking the time to share your feedback with us. We understand the importance of time for everyone, and we genuinely appreciate your patience during the check-in process. While we strive to expedite our services, obtaining authorization to work on a vehicle is a crucial step in ensuring we meet our quality standards. We want to assure you that our intention was to be respectful of your time commitments, and we aimed to complete the necessary steps promptly. We understand that checking for Jeep Wave coverage may not have seemed essential at that moment, and we apologize if it caused any inconvenience.

January 05, 2024

The customer service is terrific. Bridgette and the others manning te service desk are terrific! More

by trrycrlsn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bridget Hofer
January 02, 2024

Our car has been serviced almost exclusively by this dealership and they are really great. We will continue to have our car serviced here. More

by mjhainline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bridgett in service
January 02, 2024

always the best service! my trucks come out clean, no fingerprints. and thats a huge deal for me. More

by LSMITH38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bridget Hofer
January 02, 2024

Same issue as last year when a new battery was installed and I was sent on my way. This time I tow the vehicle in and am told of a potential issue Ram has had with these at time of delivery. I get called More

by jim@linescapellc.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bridget and unknown person from shop
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