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570 Reviews of Newberg Jeep Ram - Service Center
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January 02, 2024
Same issue as last year when a new battery was installed and I was sent on my way. This time I tow the vehicle in and am told of a potential issue Ram has had with these at time of delivery. I get called and I was sent on my way. This time I tow the vehicle in and am told of a potential issue Ram has had with these at time of delivery. I get called and told the battery is bad and new one installed is about $460 installed. Evidently I must have not tested the battery correctly prior to taking it to Newberg Ram. That $$$ is crazy... especially when the same Newberg Ram Service department installed a new one 14 months ago. I am told ok the battery cost is $195 and that is what we will charge you. I am not sure what the $271 for battery storage is but I was charged for it. Ultimately in my opinion too many hours were charged to diagnose/repair a known issue, the battery cost on the receipt was more than I was told and nobody mentioned that any other key fobs will need to be programmed. The people I dealt with on the phone as well as when I delivered the truck were the only thing that kept the review from a single star... they were very helpful when delivering the truck. I won't be telling our managers they have to utilize Newberg Ram for servicing our fleet of Ram trucks. That's too bad for the service department and ultimately too bad for the sales department too as they lost a chance at future business. More
by jim@linescapellc.com
Verified CustomerEmployees Worked With
Bridget and unknown person from shop
January 01, 2024
Customer service is not much better than A computer. Support staff read from a script which does not help customers. Staff inability to read simple parts list cost two days this is has to be cleaned up Support staff read from a script which does not help customers. Staff inability to read simple parts list cost two days this is has to be cleaned up. While I understand, pricing issues, dealership needs to figure out how to reduce cost it customers. This will make you lose a lot of customers and respect those customers. More
by H.WHITFIELD
Employees Worked With
Dan Forrest, Alyssa Brown, Dennis Schlotfeld, Omar Carranza, Mariah Telesa, Bridget Hofer
December 27, 2023
FAST, FRIENDLY AND EFFICIENT. GOT MY VEHICLE IN IN A TIMLEY MANNER, COMMUNICATED THROUGH OUT THE SERVICE AND DIDNT TRY ADDING ON UNNESSARY SERVICES. HONEST THROUGH AND THROUGH GOT MY VEHICLE IN IN A TIMLEY MANNER, COMMUNICATED THROUGH OUT THE SERVICE AND DIDNT TRY ADDING ON UNNESSARY SERVICES. HONEST THROUGH AND THROUGH More
by LSMITH38
Employees Worked With
Bridget Hofer
December 27, 2023
Let's just say this, I have a dealership within 6 minutes of my house and I choose to go to Newberg Jeep Ram which is 3o minutes away. When you find folks that do it right, stick with them. of my house and I choose to go to Newberg Jeep Ram which is 3o minutes away. When you find folks that do it right, stick with them. More
by trevor.l.owens
Employees Worked With
Bridget Hofer
December 26, 2023
Friendly employees. The lot and buildings are tidy and clean. The service was performed quickly, however, the car had oily hand prints on it when we picked it up. The lot and buildings are tidy and clean. The service was performed quickly, however, the car had oily hand prints on it when we picked it up. More
by EDSALLIA
Employees Worked With
Omar Carranza
December 23, 2023
At first, very kind and approachable. Did her job in trying to advise and include extra service. I declined the service and she typed up the paper. Signed and went on my way. Come to find Did her job in trying to advise and include extra service. I declined the service and she typed up the paper. Signed and went on my way. Come to find out they did the service I denied anyway. There was zero attempt to make this right and the sales manager even laughed on the phone and said "he signed it, he pays for it". Before Christmas this is a nasty trick. I even offered to meet half way and say we both made the mistake. There was never any attempt to make anything right, offer any discount or try and figure out a plan moving forward. All they care about is getting you in and out and any service they can add on. Not only was this disappointing that they lost a customer that day, but no one else I know buying a vehicle wants to buy from there either. In this difficult car selling market they fit the "typical used car sales" model. Watch out when you get service done there she's MAKE SURE you read through every tiny detail regardless of what you tell them. And find a way to document what you agree to. Buyer BEWARE! They will excuse this away and say that we were x y abd z but at the end of the day, there is a reason they lost multiple customers because of this. More
by Matt
Employees Worked With
Kraig Westberg, Bridget Hofer
December 18, 2023
15/10 best service team in town! Brigitte is phenomenal! Very personable and friendly! Will be back! Brigitte is phenomenal! Very personable and friendly! Will be back! More
by bai.mills11
Employees Worked With
Other Employees :
Dan Forrest, Krystal Neligan, Alyssa Brown, Ken Fisher, Dennis Schlotfeld, Kraig Westberg, Omar Carranza, Mariah Telesa, Bridget Hofer
December 17, 2023
The staff are pleasant to work with and the work was done fairly quickly. Unfortunately the problem they initially fixed ( non working headlight ) doesn't work again. This is after only two days since they f fairly quickly. Unfortunately the problem they initially fixed ( non working headlight ) doesn't work again. This is after only two days since they fixed it. Very frustrating. More
by trailmanr
Employees Worked With
Mariah Telesa
