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569 Reviews of Newberg Jeep Ram - Service Center
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October 18, 2023
A few years ago I would have recommended this service center. At the moment, I found myself complaining to friends and family about it, so that would indicate it isn't a recommendation for now. We rec center. At the moment, I found myself complaining to friends and family about it, so that would indicate it isn't a recommendation for now. We recently had 3 vehicles serviced at Newberg Jeep Ram, and lately I'm getting a vibe that there's been some changeover in the last year and the service team is working to improve sales metrics. At least 2 of the 3 services the shop recommended unnecessary services at a cost of >$500 each that seem to be an upsell attempt. In both cases, the owner's manual doesn't require the maintenance in question and I had been operating the vehicle (including fuels) within the owner's manual spec. I would like to be treated as a customer with a budget first and foremost. If certain service is deemed necessary, I would like the shop to communicate the evidence necessitating it, or present it as a potential option (but isn't necessary). In all cases, it was presented to me as a recommended service, when the reality is that it isn't needed. Please change this behavior and improve communication between the shop and service managers. I would prefer a real conversation with the person responsible for the service and care of my vehicle, and know that they are treating me as person who doesn't want to use his budget towards unnecessary jobs. More
by jacobeharris
Verified CustomerEmployees Worked With
Reese Baustian
October 17, 2023
the first time i brought in my car the problem was not taken care of..I took my car back and it is now fixed and is working great... taken care of..I took my car back and it is now fixed and is working great... More
by pam_waldrop
Employees Worked With
Rebecca Bray, Louie Rincon, Reese Baustian, Kraig Westberg
October 09, 2023
Unfortunately a part was supposed to be ordered and ready and it was not. I came back early from a vacation to drop off my Jeep the night before. The dealership had it all day and the work was never complete and it was not. I came back early from a vacation to drop off my Jeep the night before. The dealership had it all day and the work was never completed. It resulted in me making two unnecessary trips back and forth and having to get a ride. The part is still not in as far as I know and it has been another week. There was also a discrepancy from past service visits and the current one. In addition, a rental car was not available and my warranty allows for one. I am willing to go back so they can make it right but was disappointed in the communication and that the work did not get done. More
by jlg132538
Employees Worked With
Rebecca Bray
September 29, 2023
Small dealership which is nice. Parts dept. Found a bolt for me. Work took 2 days which seemed a little long. But seem like they did a detailed job. Parts dept. Found a bolt for me. Work took 2 days which seemed a little long. But seem like they did a detailed job. More
by lpoehlitz
Employees Worked With
Rebecca Bray, Louie Rincon
