Newberg Jeep Ram - Service Center

Bridget was very nice and kept us updated. After days waiting for the diagnosis we were told that our transmission was out. It would be $9,000 to replace it with a refurbished. Our long time m After days waiting for the diagnosis we were told that our transmission was out. It would be $9,000 to replace it with a refurbished. Our long time mechanics, Precision Automotive, picked it up for us and will be replacing the transmission for $2,700 More

The price was reasonable and they finished quicker than expected. The waiting area was also comfortable expected. The waiting area was also comfortable More

Omar was awesome to work with along with everyone at Newberg Jeep Ram. I have no problems driving a little farther out of my way for such great service and will continue to do so. Newberg Jeep Ram. I have no problems driving a little farther out of my way for such great service and will continue to do so. More

got my truck back up in running in a timely fashion, very pleased dealing with them. pleased dealing with them. More

Very good service from B to service and setting up for a loaner to settlement on the bill loaner to settlement on the bill More

Very efficient service, fast and reliable. Thank you for your excellent service Dodge. Also, thank you for the coupons can’t do without those Thank you for your excellent service Dodge. Also, thank you for the coupons can’t do without those More

Omar was very helpful with providing me with quality service. He went out of his was to find a loaner vehicle while mine was being repaired. He provided good communication during the process and the who service. He went out of his was to find a loaner vehicle while mine was being repaired. He provided good communication during the process and the whole experience was more personal than the service at Robersons in Salem. More

Everything was as expected this trip. Service adviser was very friendly and helpful. Price was as quoted. Service adviser was very friendly and helpful. Price was as quoted. More

Thanks for the great job. Jeeps hasn't run this good since it was new! Jeeps hasn't run this good since it was new! More

Came in for warranty repair work. The service was completed after dealer having the car in the shop for 14 days. As of five days now driving the car post-repair, there seem to be no l The service was completed after dealer having the car in the shop for 14 days. As of five days now driving the car post-repair, there seem to be no leaks. Two other issues have arisen: first, the belt is making noise where it was silent before. Hopefully this will resolve itself with time. Issue was noted in the repair log. More problematic though, is once the car was returned, the service manager stated the oil pressure sender is malfunctioning. He agrees it worked when it was dropped off and now does not due to “coincidental internal failure of the sensor”. They state the pressure is holding when they tested it, but I have no way of verifying as the sensor is now not working. I stated that any reasonable person would expect that if a part was damaged while under the care of the mechanic, the car should be returned with that part repaired/replaced. He said, “This is not how we handle things here”. I questioned the ethics and legality of that decision and he held firm in his decision. I’m now left with over $500 in new repairs to replace this part and am driving a vehicle that I cannot verify is working within safe parameters. To summarize: They worked with Stelantis to get warranty repair work done. Multiple issues with the Jeep have arisen during and after repair. Refusal to take ownership of issues that arose during repair while jeep was in their care. It is reasonable to construe this as negligence or breech of contract. You decide if this dealer is where you want to take your business. More