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569 Reviews of Newberg Jeep Ram - Service Center
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May 13, 2023
The staff was friendly and helpful. As a disabled person, access to the service office could be improved but overall the experience was okay. As a disabled person, access to the service office could be improved but overall the experience was okay. More
by keithwingfield
Verified CustomerEmployees Worked With
Elly Williamson
April 21, 2023
Excellent customer service during this visit. I'm impressed and will continue to bring my vehicle here for service. Rebecca is excellent and I appreciated her help during my service appointment. I'm impressed and will continue to bring my vehicle here for service. Rebecca is excellent and I appreciated her help during my service appointment. More
by Jesse Chaquette
Employees Worked With
Rebecca Bray
April 15, 2023
I don't recommend this dealership for any service needs. Our first experience with them was very bad, they had our jeep for over a week sitting waiting to be looked at to see what the issue was. We thought Our first experience with them was very bad, they had our jeep for over a week sitting waiting to be looked at to see what the issue was. We thought now under new ownership that things would be different. NOPE!! They had our new jeep for 2 days. After many phone calls they told us we needed a whole new lift kit $3776. We wanted a second opinion so we took it to les schwab and after 15 minutes they fixed the issue for $60. I called to speak to the supervisor at Newberg Jeep to complain and was told that they were busy and would call me back. No one ever called me back. Super frustrating!! We will never give this dealership another chance More
by skillsawjane
Employees Worked With
Elly Williamson, Rebecca Bray, Kevin Strom
April 01, 2023
Brought my truck in for recall work and even though I notified them via the web check-in process they did not have the parts to fix the two most important recalls. notified them via the web check-in process they did not have the parts to fix the two most important recalls. More
by sawdust2000
Employees Worked With
Rebecca Bray
March 22, 2023
I took my vehicle in due to an oil leak. Left my car there for 3 days. Picked it up told it was all good. 3 days later received a call that the parts were in. Told the gal calling that my re Left my car there for 3 days. Picked it up told it was all good. 3 days later received a call that the parts were in. Told the gal calling that my repair had been completed a few days prior. “Oh sorry called by mistake” following day I noticed my car was still leaking oil. Made another appointment left the car again for 3 days. I was told it was not covered by my warranty but they had a spare part and were fixing it as a courtesy since they missed it the 1 time in. I have had my car back for less than 24 hours and guess what? Oil leak still happening!!!! I will.be taking my car to my preferred mechanic and paying out of pocket to get it fixed correctly as I’m over leaving it with you guys only to have it returned unfixed. Also each time I drop it off I’m given a large list of needed repairs only to find out none of it is needed! How about we fix what is wrong!!! More
by KIMDMEYER74
Employees Worked With
Rebecca Bray, Kevin Strom
March 18, 2023
I called Newberg Ram after having difficulty with getting help with my recall locally, They were amazing. Got the part ordered that day. It took about 6 weeks but once the part was in, they got me in the help with my recall locally, They were amazing. Got the part ordered that day. It took about 6 weeks but once the part was in, they got me in the next business day. Their service department is amazing. They made me feel welcome, appreciated, and like I was a valued customer. More
by k14tyler
Employees Worked With
Veronica, Rebecca Bray
