Newberg Jeep Ram - Service Center

This place has gone downhill. I was a customer several years ago and based off that experience, went back. Well, that was a horrible idea. All the reviews being left about service I was a customer several years ago and based off that experience, went back. Well, that was a horrible idea. All the reviews being left about service not answering the phone and also a general voicemail box with no name attached to it and no call backs is 100% true. When we went to pick up my Jeep, the employee we had been working with couldnt be bothered to come outside and talk to us so they sent whoever the other service advisor was. A very vague rundown of what was done (or not done in this case) and a "oh, our mechanic has left for the day (1pm?) so we cant ask about any of the work done but Im sure it is OK" is not the way to treat people. Based off the multiple unreturned calls, the poor service experience, not listening to a customer with valid concerns (hello gaslighting), and nothing but a software update being done (which did NOT fix the issue), we will not be going back. Ever. How sad that you all treat people like this. Any dealer can do a software update and charge $$$ for poorly done diagnostic testing. I would rather go to a place that, at the minimum, answers their phone (weird I know), but also listens to a customer's concerns. We just loved how they asked for feedback at the end and then never even responded to our very valid complaint. What was the point? I dont normally leave reviews but this was important to us as a family to make it clear the 4 days they kept my Jeep and never called to tell us it was "ready" (nothing done except SW update) is the icing on the cake and Lansphere should know. More

When other Jeep Dealerships in the area said they couldn't do the service, Newberg Jeep said "yes we can!" couldn't do the service, Newberg Jeep said "yes we can!" More

Got us in fast and diagnosed the problem. Had to wait for parts, but was happy with the service. Had to wait for parts, but was happy with the service. More

Ben is a pleasure to work with! Thank you, Thank you, Thank you! We will definitely return because of the extraordinary service we got from him! Thank you, Thank you, Thank you! We will definitely return because of the extraordinary service we got from him! More

Everyone was so nice and helpful. I normally don’t come away from a car dealership with a positive experience but this time was outstanding!! I normally don’t come away from a car dealership with a positive experience but this time was outstanding!! More

Poor communication, difficult to call and get answer about service. I was just sent to a generic voicemail with no expectations of a call back. After waiting an hour I had to call 4 times to finally get about service. I was just sent to a generic voicemail with no expectations of a call back. After waiting an hour I had to call 4 times to finally get someone to help me and not just ignore my request and send me to the same voicemail. When I picked up my truck was kinda just pushed out the door and while service was recommended no real discussion on scheduling estimates for costs etc for it. Will be looking for other options in the future. Rebecca is who they said they were sending me to on the voicemail however I never received a call from her and the voicemail did not have a name associated iwth it. More

They are the Best! Only place I trust. Small town feel and Professional Service, Love it. Only place I trust. Small town feel and Professional Service, Love it. More