Newberg Jeep Ram - Service Center

Came in for warranty repair work. The service was completed after dealer having the car in the shop for 14 days. As of five days now driving the car post-repair, there seem to be no l The service was completed after dealer having the car in the shop for 14 days. As of five days now driving the car post-repair, there seem to be no leaks. Two other issues have arisen: first, the belt is making noise where it was silent before. Hopefully this will resolve itself with time. Issue was noted in the repair log. More problematic though, is once the car was returned, the service manager stated the oil pressure sender is malfunctioning. He agrees it worked when it was dropped off and now does not due to “coincidental internal failure of the sensor”. They state the pressure is holding when they tested it, but I have no way of verifying as the sensor is now not working. I stated that any reasonable person would expect that if a part was damaged while under the care of the mechanic, the car should be returned with that part repaired/replaced. He said, “This is not how we handle things here”. I questioned the ethics and legality of that decision and he held firm in his decision. I’m now left with over $500 in new repairs to replace this part and am driving a vehicle that I cannot verify is working within safe parameters. To summarize: They worked with Stelantis to get warranty repair work done. Multiple issues with the Jeep have arisen during and after repair. Refusal to take ownership of issues that arose during repair while jeep was in their care. It is reasonable to construe this as negligence or breech of contract. You decide if this dealer is where you want to take your business. More

Bridgett was very helpful and pleasant and I like your dealership so much better than Robersons in Slaem dealership so much better than Robersons in Slaem More

Communication was great and my car was serviced in a timely manner. I usually steer clear of dealership service shops. But this is my second visit to them and it went smooth. timely manner. I usually steer clear of dealership service shops. But this is my second visit to them and it went smooth. More

Great people great service walked in told them what I needed done and walked out a happy customer recommended needed done and walked out a happy customer recommended More

Nice, friendly folks, good service center. Made some helpful suggestions to consider. Be nice if they had a shuttle service. Made some helpful suggestions to consider. Be nice if they had a shuttle service. More

Newburgh Dodge went above and beyond to help me with my electrical Gremlin on my truck they did such a fantastic job and price was exactly as quoted couldn't be happier we'll always be back to do more with electrical Gremlin on my truck they did such a fantastic job and price was exactly as quoted couldn't be happier we'll always be back to do more with Newberg Dodge Ram. Thanks again. More

Pleasant and skilled personnel. Accurate diagnosis and correction actions. It is well worth going and getting things done right. Accurate diagnosis and correction actions. It is well worth going and getting things done right. More

The team got me in and out within a few days of scheduling my appointment. Thank you scheduling my appointment. Thank you More

Employees knowledgeable and friendly. Service done in a timely manner. Waiting area was user friendly. Service done in a timely manner. Waiting area was user friendly. More

Quick friendly service. The parts arrived on time and the work done met all my expectations. Thank you. The parts arrived on time and the work done met all my expectations. Thank you. More