I would never shop here again - 1. Bait and switch, yeah it's illegal, they tried to pull this after we'd already looked at the car and said we were interested. They had posted an ad on Craigslist advertising it for $10k, as soon as we got down to talk about financing they whip out a paper stating that it's $11k - luckily I had take a screenshot of the add showing their advertisement. After talking to someone else about this ad, they apparently didn't know it was listed for 'so low' which makes them look like idiots because they don't even keep their prices straight, then had the nerve to try and get us to meet halfway on it! Yeah that's bull guys.
2. They won't bargain at all on price, not even a hundred bucks when you know they're making a ton of money off these things, you would think for how much you spend they could at least replace the windshield wipers and take care of the basics.
3. After having the car for 2 weeks. 2014 w/ 60k miles and they claim they only bring in 'the best' used cars and do a however many point check on it and had it looked at briefly by another mechanic - it was leaking oil out of the valve cover - ended up having to get it towed. No we didn't buy the 'extended warranty' which is really just a waste of $3,000 if you ever take the time to do the math, but we figured hey, it's a big name in town that's highly respected, this car had problems before I even got the license plates for them (which they said should take a week to a week a half to get, we're now going on 2 1/2 weeks) and I figured if we call them up and explain what happened that they'd give us a loaner for a day. That's customer service for you. They have plenty of money and means to do it. And they claim to be all about customer service. So my husband calls up, explains to them and they say yes of course - then they have the nerve to call me back and tell me that if it's not getting fixed there they won't give me a free loaner... why even lie in the first place guys? You sold a crappy car, it broke down further than 100 miles away and the only place Chevy would take it was Cedar without us paying for it. Then my husband calls back, they say they'll get back to him..over an hour later some guy calls back and is on the phone with him EATING! He was munching away loudly on the phone while explaining that they just couldn't give us a loaner car because it wasn't being worked on at their shop. That's the most idiotic thing I think I could think of doing.
Lemme tell you this, Kevin, our sales guy said 'how many cars will you buy in your life? Or your kids buy? We're about customer service and keeping customers' - I'm sorry but this was such crap - I can without a doubt say I will NEVER shop here again, and I will tell everyone I know how terrible Newby Buick is, and no, my kids would never shop here in the first place.
This place only caters to you if you have 'money' or I should say are willing to take on more debt. If you don't, they could care less, and pretend to care, but that's worse than not even caring at all. They'll let you take a car home for the day before you pay to try and hook you but as soon as your out the door they basically say 'screw you'.