Newins Bay Shore Ford

Truck was not ready for pickup (Truck was on lot, not ordered) as promised by salesman and Warranty guy, had to come back. Navagation system did not work, had to come back twice, miscommunication betwee ordered) as promised by salesman and Warranty guy, had to come back. Navagation system did not work, had to come back twice, miscommunication between salesman and service center on part, who I must say were the most professional of the lot. Best was after this, I asked if they could meet a price on a remote start from another Ford dealer, I was told they can't budge on the price. Then told me they must be using a substandard installer and it could void the warranty. Wrong, was told all Ford dealers use a place in Westbury. When I explained this all to the Sales manager he blamed the salesman, the salesman blamed the warranty guy, and the warranty guy could care less, great customer service. Very unprofessional to say the least. Had Hassett Ford install the remote in less than half a day with a follow up letter asking if I was totally satisfied with their service. I'm still waiting for my letter from Newins thanking me for my cash purchase of a 2013 Explorer. Difference in dealers was night and day. Newins was very prompt with one thing, they cashed all of my checks the very next day. More

We found Mathew to be a wonderful salesperson, totally unlike the stereotypical salesman. He was thorough, but not pushy, as well as very knowledgeable. Helped us identify what exact car would fit our ne unlike the stereotypical salesman. He was thorough, but not pushy, as well as very knowledgeable. Helped us identify what exact car would fit our needs. Would happily work with him again. More

Newins Ford is what a car dealership used to be and still should strive to be. I recently purchased 3 new vehicles all from Newins Ford. This review is about the dealership rather than the vehicle but I should strive to be. I recently purchased 3 new vehicles all from Newins Ford. This review is about the dealership rather than the vehicle but I feel compelled to say that Ford is clearly on top of its game. This is especially true for trucks. The ability of the sales team to explain the infinite options and capabilities are critical and a reflection on their passion for the product they sell. My sales guy Joey Armetta loves ford vehicles and it shows. Joey spent nearly 8 hours with me and my son "spekking-out" his 2012 F-150 FX-4 "Dream Truck". It took such a long time because these trucks have almost infinite options and choices combined with Ford's information provided via the Internet and actual order system is very difficult to cross reference. When we bought an Edge for my Daughter the process was much simpler. The bottom line was that Joey was patient and thorough so we got exactly what we wanted. He had no problem checking other dealer inventories to match what we wanted or was willing to do the custom order. Upon delivery Joey spent as long as it took to explain the many advanced features and capabilities of the Ford vehicles. We were never rushed. Robert Emma is the finance warranty guy. He also was like Joey and asked questions and listened before pitching the products. There was no pressure to buy anything. This was a relief compared to past experiences in car dealerships. He also discounted fairly to the point where it made sense to buy some of the warranty product. Phil was the sales manager who had to jump in on negotiation as is common. No high pressure at all just an open and professional pricing negotiation that was fair. Overall I was treated great from the minute I entered the showroom. I got a fair price but maybe not the lowest however I also know I got the right vehicle exactly as I wanted it. This is why I bought 3 vehicles from Newins within one month. Keep in mind I never had to leverage the fact I was buying 3 vehicles to get this treatment. It was the dealer that brought me back in the door with their professional, knowledgeable, dedicated, and friendly sales team. More

This service department is the worst. They make a lot of mistakes and they do not take responsibility. They installed the wrong tires on my truck! I have contacted them 2 times regarding the tire issue an mistakes and they do not take responsibility. They installed the wrong tires on my truck! I have contacted them 2 times regarding the tire issue and they have not responded to my messages. They are also very rude and not helpful. More

Joseph Lucente was great!!!!! VERY patient and willing Joseph Lucente was great!!!!! VERY patient and willing to work with us & answer all questions. I got my car , my husband got his car, & we sent my Joseph Lucente was great!!!!! VERY patient and willing to work with us & answer all questions. I got my car , my husband got his car, & we sent my brother to get his care! 3 cars from Joe in 1 year!!!! He is awesome :) I will be back again in 2013 for my new car, thanks to Joe More

Went in to see if a part to a 2002 Ford Escort could be ordered. The parts department looked devoid of parts and the person I spoke to was completely uninterested in helping me-he was friendly enough but ordered. The parts department looked devoid of parts and the person I spoke to was completely uninterested in helping me-he was friendly enough but had no intention of looking anything up or figuring out what I needed. He sent me to the service department-who also had no idea what I was talking about and didn't seem to care-friendly but ignorant. I know a decent amount about cars so it wasn't as though I couldn't articulate what I was looking for, yet I left totally frustrated and amazed at the complete cluelessness of the staff. Do these people know anything about Ford cars-are they not trained?? I own two Mustangs along with the Escort and have spoken recently to a salesperson about buying a Fiesta or Focus in the future, but have serious doubts about purchasing one at this dealership, based on this experience. By the way, I figured out what I needed myself, using the internet-a former Ford mechanic offered insight into my problem-maybe you should hire him? More

Great experience here! I just bought a brand new 2012 focus and could not be happier. Everyone I dealt with was great and there was not one time where I felt uncomfortable. This was my first time buyin focus and could not be happier. Everyone I dealt with was great and there was not one time where I felt uncomfortable. This was my first time buying a car without help and I am so pleased it was done through Newins! More

Joseph Lucente was very accommodating helping me get the vehicle I wanted in a great time of need. I appreciated his understanding towards my concerns & expectations. I'm very thankful for all the help he p vehicle I wanted in a great time of need. I appreciated his understanding towards my concerns & expectations. I'm very thankful for all the help he provided me. More

My experience overall was very good. I knew what I wanted when I went to the dealership and Joe was able to sell me the car I was looking for. We worked with colors available and in the end I was hap wanted when I went to the dealership and Joe was able to sell me the car I was looking for. We worked with colors available and in the end I was happy with my choice. When I had an issue turning off my navigation system after I purchased the car, I showed up unannouced and Joe took the time to help me with it. I would recommend this dealership and salesman to my friends and family. More

My sales man, Joe Lucente, was a pleasure to deal with. He was very informative and not pushy at all. He had his work cut for him to to find me exactly the car I wanted and even drove to NJ and back on hi He was very informative and not pushy at all. He had his work cut for him to to find me exactly the car I wanted and even drove to NJ and back on his day off with the car I wanted once he found it. He was very patient with me and even set my cell phone up with the hands free when I picked the car up. I also dealt with Shaun when it came to the financing who was just as informative as Joe in sales. Once the car i wanted was found, the process was so quick and easy. I will be going back to Newins Bay Shore Ford for every car purchase in the future. We are a Ford family and Newins Bay Shore Ford is our dealership. Many thanks, L. Moretti More