Nick Mayer Ford East - Service Center

Service department was very great specially Matt He took very care of me. We will return if I need service again. very care of me. We will return if I need service again. More

Matthew was very helpful in getting my issue resolved along with the mechanic who was just as helpful along with the mechanic who was just as helpful More

Great service- It was quick, no hassle, and straight forward. Will definitely come back again. forward. Will definitely come back again. More

Always kind and nice. . never had an issue when I came in for my appointment! . never had an issue when I came in for my appointment! More

Always prompt and courteous. I can always reach someone concerning my car. The service representative, which name is Matthew, is very knowledgeable about the car's prices servi I can always reach someone concerning my car. The service representative, which name is Matthew, is very knowledgeable about the car's prices service and etc... More

Oil overfilled by a half quart. Transfer case lube badly overpriced $100 plus labor. Service did not ask if I wanted to use Ford Rewards. "Meh" describes it this time. Transfer case lube badly overpriced $100 plus labor. Service did not ask if I wanted to use Ford Rewards. "Meh" describes it this time. More

Brought vehicle in on Tuesday late afternoon and vehicle was not seen until Friday morning. Frustrated and had to call. No vehicle for two and half days. was not seen until Friday morning. Frustrated and had to call. No vehicle for two and half days. More

I've dealt with his dealership for years and have taken my Fords there for service. I've also dealt with Matt for many years. He is professional and knowledgeable. my Fords there for service. I've also dealt with Matt for many years. He is professional and knowledgeable. More

My salesperson was fine but the price of labor is 3 times the part price! Can there be a little break on something?! They replaced my fuel pump the first time, car started cutting off again. Took it back an the part price! Can there be a little break on something?! They replaced my fuel pump the first time, car started cutting off again. Took it back and it was the fuel pressure sensor which was over $500 more dollars and I was floored because was there a way to tell that the first time?!! Service is on point as far as timing and overall work is good so far! More

My sales person was excellent, but that’s where the excellence stopped. The parts department were 35% higher cost than if I ordered the same parts online thru Ford parts online. ($180 online $240 in h excellence stopped. The parts department were 35% higher cost than if I ordered the same parts online thru Ford parts online. ($180 online $240 in house) Their explanation was “I don’t know what to tell you” I had a service appointment to have my roof rails replaced (brand new vehicle bought off the show room floor, but they were smashed and rusted somehow). The headliner needs to be removed in order to access the mounting bolts. You would think they would wear gloves or atleast wash their hands before re-installing the WHITE headliner. Nope, now I have grease on the headliner. I’m waiting to see what they are going to do about it, but so far their response is “we don’t have any porters to clean it for you until Monday” this was Friday at 5:15pm. More