Nick Mayer Ford - Mayfield Heights

Damaged Vehicle STAY AWAY I purchased a 2018 F350 Platinum truck (sticker price $82,000) from Dave Massucci of Nick Mayer Ford back in June 2018. I had service don STAY AWAY I purchased a 2018 F350 Platinum truck (sticker price $82,000) from Dave Massucci of Nick Mayer Ford back in June 2018. I had service done a couple months later which included a tire rotation. The service tech scratched every rim by using a pry bar to pry off the wheel center caps. This caused the clear on the rims to scratch down to the aluminum. Fast Forward to today. Nick Mayer COO Chad Mayer reached out to me and stated they can repair the rims (no longer a factory finish which will not be as durable) or switch out the rims with a brand new truck on the lot (so they are admitting that they are putting used parts on brand new $80,000 pickup trucks and selling that vehicle as new). He then suggested taking my business elsewhere. Sounds convenient after they sold me a new truck and already took my money. I would stay away from Nick Mayer Ford as it is clear that once they damage your vehicle and receive your money, you mean nothing to them. More

Untrustworthy! Very untrustworthy for having vehicle ready for date promised. Not only was the date wrong but in some cases work was not even started! Misdiagnosed Very untrustworthy for having vehicle ready for date promised. Not only was the date wrong but in some cases work was not even started! Misdiagnosed the problem and asking for more money to resolve it over and over. One day was on hold for over 30 minutes only to find service department was not staffed that morning! Promised an amount to buy back my car and when I went to make the deal pulled out and said they did not want my car...Even though they had inspected it a few days earlier! Do not shop here!. Not trustworthy!! Bought two new cars here several years ago. Never again! Untrustworthy! More

Very helpful service! Dan English was very helpful to me with a service issue. He was very personable and went out of his way! Everyone I met there was pleasant and friendl Dan English was very helpful to me with a service issue. He was very personable and went out of his way! Everyone I met there was pleasant and friendly. Highly recommend for sales or service! More

Great experience. Great low key, high service experience. Michelle Clay, my salesperson was wonderful to work with. She did a good job of identifying my needs and match Great low key, high service experience. Michelle Clay, my salesperson was wonderful to work with. She did a good job of identifying my needs and matching them to your product. She was knowledgeable about the vehicle and its features as well as financing and lease options. I feel she really listened to me helped me find the vehicle that fit rather than just being sold. More

Extremely Poor Service from Service Center I took my vehicle into the dealership for routine maintenance. I used their shuttle service so I didn't have to wait. They dropped me at work, which w I took my vehicle into the dealership for routine maintenance. I used their shuttle service so I didn't have to wait. They dropped me at work, which was uneventful. The problem came in when the car was done. I attempted to call 3 separate times and could get no one from the service center. I was stranded, as I needed a shuttle back to get my vehicle. I attempted to use the online chat, only to be told someone would call me, and was then disconnected. After calling twice more, I was finally connected with someone. I explained to the porter that my complex had 4 buildings and he needed to go to the last building and gave him the name. He went to the first building, called me again and spent over 5 minutes arguing with me about how many buildings there were and would not move from where he was. He just kept saying 'Oh my GOD!' over and over. He eventually asked someone else and when given the same instructions, finally came to get me. No apology for the delay, the rudeness, or the poor service. I contacted the service director and manager and neither have bothered to reply. I won't be returning. More

Great experience My Mother and I purchased a vehicle from Ken Wagner , experience was great . All the managers introduced themselves to me and really made us feel like My Mother and I purchased a vehicle from Ken Wagner , experience was great . All the managers introduced themselves to me and really made us feel like we were at home . Thank you for such a great experience Young /McKinney More

New truck :) Great experience once again leasing another truck. Ricardo Cesa was very helpful with all our questions and concerns and we left with a beautiful Great experience once again leasing another truck. Ricardo Cesa was very helpful with all our questions and concerns and we left with a beautiful truck! More

Treated well, great truck Just got my truck last night. Dave Massucci was fantastic - and the reason we bought from Nick Mayer vs. all the other dealerships offering the same t Just got my truck last night. Dave Massucci was fantastic - and the reason we bought from Nick Mayer vs. all the other dealerships offering the same truck. Marc, internet sales manager was helpful from the start and even the finance guy Sean was quick and easy to work with -- and didn't try to push unnecessary products on us like previous car buying experiences at other dealerships. Great service. More

Sales staff worked with us for a great price. The staff went above and beyond to get us the car we wanted even though it was in another state. Customer service was beyond expectations. The staff went above and beyond to get us the car we wanted even though it was in another state. Customer service was beyond expectations. More

Full filling a Dream! I understand the environment and what comes with it when it comes to buying a car. You do your research, determine wants and needs then you communica I understand the environment and what comes with it when it comes to buying a car. You do your research, determine wants and needs then you communicate. It takes time and effort for the whole team to work to get you the best deal. That has to take patience and the entire Nick Mayer team did me right, all were professional, courteous and very warming. They even let my dog Fred sit in on the deal and trust me he got some serious love. Selling is hard and not easy trying understand what your customer wants and can afford. Sometimes it works and other times it doesn't, but my experience was fantastic. But you say why not a five star, cause for me it's really hard to achieve perfection and to me that is what we are always trying to do. Therefore, I have to say one if not the best buying experience. Mark was patient, he listened and worked to get what Michele and I wanted. Though I wanted the diesel, Mark directed me to what was best based on want and price. Open and yes he was honest. He worked to get me the best deal. All my friends in Northeast Ohio - Mark is your guy and Nick Mayer is your dealership. I will buy my cars from these guys! More