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Niello Audi - Service Center

Sacramento, CA

4.8
379 Reviews

379 Reviews of Niello Audi - Service Center

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June 26, 2023

The customer service was great. James provided excellent service and answered any questions that I had. He explained all the service that was done on my vehicle. Thank you More

by JO.ANN22
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
James French
Jul 12, 2023 -

Niello Audi responded

Thank you for taking the time to leave us a review Jo Ann! We are truly lucky to have James on our team here in Sacramento and we're glad to know that he was able to answer all of your questions. We will make sure to share your review with him.

June 26, 2023

Omead in the service center is top notch. He went above and beyond to help get my issues resolved and my car serviced in a timely manner. When I'm ready to buy another Audi it will be from Ni More

by molson
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Omead Anwar
Jul 07, 2023 -

Niello Audi responded

Isn't Omead wonderful? We're glad to know that he went above and beyond to make sure the issues with your vehicle were resolved. We will make sure to share your kind words with him and look forward to working with you again in the future!

June 25, 2023

The online platform for monitoring service combined with the excellent customer service from Omead was a great combination. More

by FHDESMOND
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Omead. I did not meet Charlie., Charlie Zink
Jun 28, 2023 -

Niello Audi responded

So glad to know that you appreciated our team's customer service and our online platform! We will make sure to pass your kind words along to Omead and look forward to working with you again in the future.

June 25, 2023

The service and the attention from James French always it’s Amaizing. Always on top of the things. Very good dealer as well. Big and great support always More

by ALBERTO.1979
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
James French , Charlie Zink
Jun 28, 2023 -

Niello Audi responded

Thank you for your kind words, Alberto! We are truly lucky to have James on our team here in Sacramento and are glad to know that he always provides you with 5-star service and attention. See you next time!

June 24, 2023

The service center at Neillo Audi is always fast, efficient, welcoming, and professional. Dain Bryant is excellent. More

by BOBSALLADAY
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Dain Bryant
Jun 28, 2023 -

Niello Audi responded

So glad that our team is always able to provide you with efficient, welcoming, and professional service, Bob! We will make sure to pass your special thanks along to Dain. See you next time!

June 24, 2023

Very limited contact, very poor follow thru by the car salesman, told a car would be brought to the store only for it to not be brought to the store the day it was promised. Was not given next steps in th More

by ANGELUS
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Charlie Zink
Jun 28, 2023 -

Niello Audi responded

Angelus, Thank you for taking the time to bring this to my attention. I'm sorry to hear that we did not provide you with the level of follow-up that you were looking for. If you would be willing to discuss your experience further, please reach out to me at 916-890-2283. Thank you, Charlie Zink, General Manager

June 24, 2023

Very good service although did not completely address the acceleration issue maybe next time most likely it's the car More

by patbob5150
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Eric
Jun 30, 2023 -

Niello Audi responded

We appreciate you taking the time to leave us a review. Our apologies that we were not able to completely address the acceleration issue you were experiencing during this visit. If you have any questions, please do not hesitate to reach out to us.

June 23, 2023

Dane is (yet again) wonderful to work with. Though this service was only for an oil change he made the experience a pleasant one. More

by kelly.o.clancey
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Service- Dane
Jun 28, 2023 -

Niello Audi responded

Isn't Dane wonderful, Kelly? We are truly lucky to have him on our team here in Sacramento and it's great to know that he made your recent oil change such a pleasant one. See you next time!

June 23, 2023

Great experience again with Niello Audi service center. My advisor James French went above and beyond making sure I was taken care of on this recent visit. Very Happy! More

by EVAN.POOLE1997
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
JAMES French
Jul 12, 2023 -

Niello Audi responded

We appreciate you taking the time to acknowledge James and his great work, Evan. Thank you for sharing your review and we look forward to seeing you at your next service visit!

June 23, 2023

Niello Audi has always been a great resource for my service needs on my new 2022 Audi Avant. Very attentive to my issues when they arise. Great people, service and understanding!. More

by EVAN.POOLE1997
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
JAMES French
Jun 28, 2023 -

Niello Audi responded

Evan, We appreciate you taking the time to leave us a review! We're glad to know that our service team has been such a great resource for your 2022 Audi Avant. It is always such a pleasure working with you as we look forward to your next visit!

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