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Niello Audi

Sacramento, CA

3.7
21 Lifetime Reviews Review Dealership
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2350 Auburn Blvd

Sacramento, CA

95821

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Latest Reviews

February 28, 2020

"One year later still thrilled with our 2012 Ford Escape..."

- G. Wolfe

One year later still thrilled with our 2012 Ford Escape purchase. I have never worked with such a detailed and thorough sales rep as David Morgan who worked with us step by step to give us all the info requested to purchase the vehicle sight unseen, and ship it to us up in Oregon-- and was there every step of the way to make sure we were satisfied. Great Job!

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Employees Worked With

David Morgan

January 06, 2020

"terrible customer service"

- ibhuskey

We took our Q5 in for its first oil change and service last week. We don't live near an Audi dealer so we had a few issues/concerns "saved up" since when we purchased the vehicle (new) 10 months ago. Our service guy was extremely condescending, didn't listen to us (literally walked away from me when I was talking to him), and rude. He made it very clear that he thought we had too many concerns/questions about the vehicle. When he handed us the keys to our loaner vehicle, we told him we needed to get our luggage out of our vehicle before leaving. He literally just pointed to our car in the service lane, and turned around and went back inside without asking if we needed help or offering to pull the loaner closer. When we returned for our car a few days later, he didn't acknowledge us at all, and no one went through our service "report" with us except the cashiers (after we asked some questions), who had a difficult time even finding confirmation that the oil change was done. Most of the items on the report were listed as "could not replicate problem" so I have no idea what they did. I have never had such an awful experience when having a vehicle serviced. I expected more from a "luxury vehicle" dealer.

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Employees Worked With

Omead A.

March 30, 2019

"Buying 2019 Audi A5 sportback "

- Manasi

We just bought our Audi A5 sportback from Audi Niello through their Internet Sales department. We worked with the Internet Sales manager Cain Carter through the entire process. Working with Cain was a fantastic experience, he was very honest and straightforward about the pricing and got us the car at a a great price without any haggling. We bought this car with Audi Niello all the way from Oregon at a price that none of the local dealers were able to offer even with an added expense for us to fly there and get the car registered in OR. Cain and his team took care of all the logistics and everything online and kept everything ready for us to wrap it up within 45 minutes of landing in CA and got the car ready to go. So if you are based in OR or Washington or anywhere in the Northwest please consider this dealership if you want to get a great deal and a smooth hassle free buying experience.

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Employees Worked With

Cain Carter Kyle Ried

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