I purchased a Certified Pre-Owned 2013 Audi Allroad on March 16, 2018. During the purchase process my salesperson Raz told me that it was a 1 owner vehicle, an older lady bought it brand new from them at Niello Audi here in Sacramento, she had been putting on less than 6,000 miles per year and that it was babied in a garage. With this information I was not provided with any carfax, or any service history, and in good faith of Niello I had trusted Raz's word. Raz didn't necessarily lie in his sales pitch to me, but he left out some major components that would have led me to not purchasing the car, come to find out my vehicle is a lemon. I have less than 75,000 miles on the vehicle currently, and this is the 2nd time my engine has blown on the vehicle under my ownership. I did some digging after requesting the full service history from Niello 2 weeks ago, and it turns out the original first owner had to also have the engine replaced with a brand new Audi engine...at 14,999 miles. That means my vehicle has gone through 3 engines in less than 75,000 miles, and it now needs a 4th engine to continue to operate. That is not how any regular vehicle should work. I also did some more digging into the CPO documents they had provided to me during the sale of the vehicle, and it turns out those documents that certify the vehicle are fraudulent. The document specifies that no repairs have been done to the "engine/transmission/differentials/transaxle", that is false. It also specifies under the category that specifies if the vehicle qualifies to be an Audi CPO vehicle that "Is it certain the vehicle does not have an extensive or unreasonable service history?" which is marked as "Yes", that is false. A camshaft replacement, and then an entire engine replacement, is the definition of extensive vehicle repair. On top of all of this the service history also mentions rodents in the vehicle at some point in time, the foam lining under the hood has been eaten away.
I purchased the vehicle at a premium with the certification of it being a quality CPO vehicle, I put my trust in Niello that they were telling the truth. It is all a lie. I went to Niello when the engine blew for the first time under my ownership and they refused to serve me under the CPO 100,000 mile 6 year warranty under the claims that my transmission threw a fault code that had somehow voided my CPO warranty. In desperate need of a working vehicle, I paid over $12,000.00 out of my own pocket to get the engine replaced at a third party shop. Now I am living this through a second time with my brand new Audi engine I had professionally replaced last summer, with less than 20,000 miles on it, serviced and maintained regularly, blown again.
I need Audi to buy my vehicle back for the original purchase price, as well as pay me back for every penny I spent on repairing this vehicle. The financial stress that this has put me through is tremendous, all because Niello Audi fraudulently sold me a vehicle that should not have been certified as a quality CPO vehicle. As a small business owner with a family to care for, I am beyond disappointed and disgusted. I already have attorney's in hand and plan to make sure that all of Northern California never trusts Niello with future vehicle purchases. These guys will do anything to make a sale, even if it means screwing over customers and blatantly fraudulently selling vehicles that do not meet Audi's standards of quality.