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Niello Audi - Service Center

Sacramento, CA

4.8
379 Reviews

379 Reviews of Niello Audi - Service Center

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May 25, 2023

My experience at Niello Audi was professional and efficient. I would recommend them 100% in the future. More

by CZARRO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cain
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Jun 01, 2023 -

Niello Audi responded

We cannot thank you enough for your recommendation! It's so wonderful to know that our team provided you with such a professional and efficient experience. We look forward to working with you again in the future!

May 25, 2023

Convenient location. Labor prices are a bit steep. A couple times the parts I needed had to be ordered, and it would be nice to offer a loaner car under those circumstanc More

by BEARON.B
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie Zink
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Jun 01, 2023 -

Niello Audi responded

It's great to know that our location is so convenient for you! Thank you for your feedback regarding our prices and current loaner system, we have made sure to pass that along to our Service Manager. If you have any other feedback or suggestions for our team, please do not hesitate to reach out to us!

May 24, 2023

James was very knowledgeable and handled all of our needs. Very pleased with the repairs that were made. More

by MIKE.GRISWOLD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
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Jun 01, 2023 -

Niello Audi responded

It's great to hear that you are so pleased with all of the repairs that were made to your vehicle, Mike! We will make sure to share your kind words with James. See you next time!

May 23, 2023

Audi Niello is the Best service team I’ve ever had and only team that touches my car. More

by DOVE1DFE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dain Bryant
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Jun 01, 2023 -

Niello Audi responded

We're thrilled to hear that we're the best service team you've ever had! Thank you for your continued trust and support.

May 20, 2023

All around great service and exceptional communication! I appreciate the honest assessment and recommendations including detailed notes and pictures. There is even a video! Thank you! More

by CDERAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector
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May 24, 2023 -

Niello Audi responded

Thank you for taking the time to walk us through your recent service visit! It's great to know that you appreciated the assessment and recommendations. We will make sure to pass your kind words along to Hector and the rest of our service team. Happy driving!

May 19, 2023

Everything was done as anticipated and on time. I was very satisfied. Eric was great More

by CARROLLCOOK46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Karr
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May 24, 2023 -

Niello Audi responded

We're happy to hear that your service was completed on time as anticipated! We will make sure that Eric sees your review. Please let us know if there is anything we can assist you with in the future.

May 19, 2023

Great service and communication- very well explained and appreciate the thorough look at my vehicle. More

by GUSJACKSON3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie Zink
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May 24, 2023 -

Niello Audi responded

Gus, We're happy to hear that you feel your vehicle was was so thoroughly assessed. If you ever have any questions or concerns, please do not hesitate to reach out to us!

May 19, 2023

My service advisor makes my experience extremely smooth. The waiting area is comfortable as well More

by mpriverview
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dane
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May 24, 2023 -

Niello Audi responded

We're glad to hear that Dane made your experience such a smooth one! We look forward to working with you again in the future and will make sure to pass your kind words along.

May 18, 2023

I waited for 2 hours in the lobby without anyone asking if i had been helped. Also paid an additional 300 for ultimate detail package. Not satisfied with the detail. More

by TANISHA.MAVY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charlie Zink
Report | Print
May 18, 2023

Appt. . was timely and the work was completed promptly. The cost was lower than expected. More

by mccoy4913
Recommend Dealer
Yes
Employees Worked With
James, service dept
Report | Print
May 24, 2023 -

Niello Audi responded

We're happy to hear that your recent service visit was so timely and priced lower than expected! Please do not hesitate to reach out to us if there are any Audi sales or service needs that we can lend a hand with in the future!

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