Niello BMW MINI

Purchased BMW X5 Both Colten, the car "genius" and Tony were a pleasure to work with during our test drive and eventually purchased our new X5. I would recommend Neil Both Colten, the car "genius" and Tony were a pleasure to work with during our test drive and eventually purchased our new X5. I would recommend Neillo BMW for anyone looking for new or used cars. More

Great Service When I Just Popped In Late on a Saturday evening, I called about a car I had my eye on and spoke with Joseph. He confirmed the car had been sold. He said there was a comp Late on a Saturday evening, I called about a car I had my eye on and spoke with Joseph. He confirmed the car had been sold. He said there was a comparable car and asked if he could send me the link. He explained they had just received the car, so there were presently no pictures. With my permission, he immediately sent the link so I could at least review the specs. As of Sunday, there were still no pics, so my husband and I, with our 8 year old in tow, decided to pop in to take a look. Even though Joseph was not expecting us and the car was not ready for showing, Joseph and Brandon immediately got things moving. Within a reasonable time, I was able to see the car and test drive it. Joseph then got things moving along so we could make a deal. While the process took quite awhile, this was mostly due to me not giving them a heads up that I was coming in and wanting to view a car that was not ready to be viewed. However, Joseph and Brandon were constantly working with us, and during the times we had to wait, they were constantly letting us know what was going on. At one point, Joseph, who had gone to find the car, even called me to let me know the car was getting a quick wash so they could bring it out to me. I sincerely appreciate the good attitudes and work ethic shown by Joseph and Brandon, especially when my husband and I made it known that we were not the happiest consumers due to a deal that had fallen through at another dealership just the day before. We explained what had happened and how much of our time had been wasted, and Joseph took this to heart and really tried to make up for another dealership's folly. They also happily engaged with a very bored and antsy 8 year old who rearranged all their literature in the waiting area, among other things. I would recommend buying a car through Joseph to anyone. He was tolerant of grouchy customers (due to nothing he had done), attentive, and worked as quickly and efficiently as possible. More

BMW in a day Help to decide - they knew exactly what was right for me within minutes - the right car price etc. - They brought me the car and wrapped it up with a Help to decide - they knew exactly what was right for me within minutes - the right car price etc. - They brought me the car and wrapped it up with a maintenance contract - It won't be the last car ! More

A Great Car from an Excellent Dealer I just purchased a reconditioned 2014 535i BMW from Niello BMW, and I must give them the highest rating for their courtesy, their help in finding just I just purchased a reconditioned 2014 535i BMW from Niello BMW, and I must give them the highest rating for their courtesy, their help in finding just the car I was seeking, and their aid in my understanding the features of this automobile. The managers and their colleagues were very efficient at expediting the purchase. I obtained the financial deal I had been seeking with reasonable negotiation in a brief period of time, and drove the car home the next day. I have been driving the car for the past 2 weeks, and it is superb! I would recommend Neillo BMW to anyone seeking a quality automobile at a fair price. Their courtesy and thoughtfulness are top of the line! More

EN-Sacramento I had really bad experiences with my advisor named Jeremy. My car was under warranty but he consistently wanted me to pay for them. All diagnoses and I had really bad experiences with my advisor named Jeremy. My car was under warranty but he consistently wanted me to pay for them. All diagnoses and the propose repairs that he said need to be paid by me. He said the reasons were I used aftermarket part and did installation improperly. I denied noticing him I wanted further diagnose. BMW had to take out the parts to prove his points. 2 days later he came up with different stories. Rain sensor went off, and BMW did installation wrong. Therefore, they would take care of the bill. But the headaches had not been done yet. When I checked out my car, cashier asked me to pay for them again, based on his papers??? ?Another problem with him is honesty. If he said calling you back, rarely he kept that promise. ?Besides, it took too long for the repairs; he explained BMW service protocol has to diagnose-waiting order part- and repair one issue at the time, before move to the next issue. Also, my car did not get wash/clean after they finished the fix. Do not believe that is BMW services. ?This is my second BMW car. The fact is both cars are excellent but second car services are very bad. Never, never come back to this BMW Niello, and never never be in touch with them in anyway. More

Fantastic Service! Fidel Padilla & Zach Mongston were amazing to work with! I wanted a very specific BMW X5 and they not only found it and brought it to me, I received f Fidel Padilla & Zach Mongston were amazing to work with! I wanted a very specific BMW X5 and they not only found it and brought it to me, I received fantastic customer service in a relaxed environment all for a great price! They even had it detailed with a bow on top for me when I arrived. I love my new X5 and would highly recommend Zach and his team! Thank you!!!! More

Excellent Service Sales personnel were professional, had a sense of humor and made our experience one we will not forget. Zach and Mel are excellent to work with. Sales personnel were professional, had a sense of humor and made our experience one we will not forget. Zach and Mel are excellent to work with. More

False Info by service advisor Service adjustor advised that you had to go under the car to replace a front parking bulb. Charged $25 for bulb. $99 for labor. Only needed to unscr Service adjustor advised that you had to go under the car to replace a front parking bulb. Charged $25 for bulb. $99 for labor. Only needed to unscrew an access cover under the hood! 3 min. job! More

Need Customer Service Training I needed a batter, was acknowledged 25 minutes after arrived, over quoted (asked if I still wanted help) and then was told they couldn't help. I needed a batter, was acknowledged 25 minutes after arrived, over quoted (asked if I still wanted help) and then was told they couldn't help. More