Niello BMW MINI

If you EVER want to deal with a true professional, you need to visit with Mark Schutten at Niello MINI. Mark is not your average salesman (no disrespect to the average salesman out there....statistically need to visit with Mark Schutten at Niello MINI. Mark is not your average salesman (no disrespect to the average salesman out there....statistically someone has to be average or there would be no poor or high performers). Mark is a true professional. Mark is courteous, respectful, professional and has very quickly become a friend to me. I came into the dealership after first making phone contact with Dominic (excellent as well). I just wanted to touch bases and see what vehicles were available and what they would give me for my trade in. Mark really went to bat for me and got me the deal I wanted....in return, I got a new MINI and a new friend. I thought this would be the end of my car buying experience....BUT NO, it got better. While Mark was having the vehicle washed and filled with gas (Seriously cool of him), I met with Mia in financing (another great person). We chatted a little about add on options (Again, seriously....she is not pushy) and settled on what I wanted. BING-BAM-BOOM, I drove off the lot with a BIG smile on my face. Did I mention that all of this happened in less than an hour and after 6PM? I would not hesitate to send my friends, mother, grandmother or your grandmother to Niello to purchase a car. I would however ask that you ask for Mark because I know for sure he will treat you and your closest friends or relatives professionally at all times. More

Creed was very patient and very nice to the new customer. And even we didn't have an appointment for the car test, we still had one. Overall, the experience was very good. And even we didn't have an appointment for the car test, we still had one. Overall, the experience was very good. More

Customer service was outstanding and finance was so quick! Very happy with purchase and experience with niello mini and Chris Padilla. Answered all my questions successfully. quick! Very happy with purchase and experience with niello mini and Chris Padilla. Answered all my questions successfully. More

Chris was great to work with. He was approachable and gave off an air of confidence. He kept us informed and worked with us to the completion of our purchase. Even after he made sure we were happy with o gave off an air of confidence. He kept us informed and worked with us to the completion of our purchase. Even after he made sure we were happy with our new mini by calling and email. We love our mini and are looking forward to many years of service. More

Mark Schutten at Niello Mini worked with me to get the exact Mini I was looking for. He was incredibly patient throughout the entire process! The whole process was laid back without a lot of hustle! I liv exact Mini I was looking for. He was incredibly patient throughout the entire process! The whole process was laid back without a lot of hustle! I live a good distance from the dealership and was able to agree upon pricing mostly over email;I really appreciated that, because when I arrived the exchange went quickly and before I knew it...I was driving away in my dream car!!! Thank you for all of your hard work Mark. I will definitely "steer" people in your direction! :) More

Cha Vang is our service advisor at Niello Mini and he is ABSOLUTELY the best. He truly has the customers best interest at heart and uses common sense to resolve any service issues or conflicts we had with s ABSOLUTELY the best. He truly has the customers best interest at heart and uses common sense to resolve any service issues or conflicts we had with servicing our Mini Clubman S. .... And here is the best part ... we bought the car used from another Mini dealer, and Niello still treated us like we were a very special customer. Hans is the service manager and he also took GREAT care of us. I feel like we have a relationship with Niello Mini and that relationship is valued. YES 5 stars - Buy a car from the Niello !!! and even if you did not buy the car from them ... take it in for service and get real, honest, common sense customer care. Thanks Cha and Hans ... We really appreciate your assistance. More

We were just "looking around" and thanks to super salesman Mark Schutten, who performed above and beyond to get us the deal we wanted for the car we wanted within the time frame we had availabl super salesman Mark Schutten, who performed above and beyond to get us the deal we wanted for the car we wanted within the time frame we had available, we arrived in time to pick up our granddaughter after school driving our new Countryman. Kudos also to Mia in Finance who crossed all the t's and dotted all the i's in record time. One of the best car-buying experiences we've had. More

Tim Orr was great, we ordered a 2013 Mini, came in just like we ordered, Tim kept us in the loop from the build to delivery at Niello, he also spent a few hours going over everything about the Mini with my like we ordered, Tim kept us in the loop from the build to delivery at Niello, he also spent a few hours going over everything about the Mini with my wife, (who is not a car person) he was very through, Highly recommond this dealer More

We've been using this dealer for over 12 years for service and is one of the reasons we keep buying BMW's. Highly recommend this dealer for service. service and is one of the reasons we keep buying BMW's. Highly recommend this dealer for service. More

Went to this dealer a few weeks ago looking to buy a used mini. I saw one online and went in to take a look at it. I had cash in hand, although I am only 19. I was approached by a salesman and chatted him up mini. I saw one online and went in to take a look at it. I had cash in hand, although I am only 19. I was approached by a salesman and chatted him up about the car and other stuff, what I was looking for, why, etc. I explained to him I had the money, and would be buying a mini by Friday (it was a wednesday afternoon). He didn't seem very interested but I stayed and kept asking about the car, its options, etc. He took me inside and printed out the ad, and the carfax for it along with his card. He handed it to me, shook my hand and said have a nice day and walked away. All of this happening in probably less than 5 total minutes after I entered the property. I could not believe it. $20,000 in hand and he completely blew me off. I promptly turned around, took another quick look at the car and when I went to leave he was greeting another customer. Absolutely unbelievable, I explained to him in the next week I was buying a mini, and he said have a nice day and moved on. I will NEVER be returning to this dealership, and will NEVER recommend anyone else to this dealership in the future. I found a used one at Concord Acura and was driving my mini saturday morning. More