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Niello Volkswagen

Sacramento, CA

4.8
1,332 Reviews

2701 Arden Way

Sacramento, CA

95825

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1,332 Reviews of Niello Volkswagen

July 21, 2025

Jose was excellent in customer service! He made the car-buying experience smooth, professional, and enjoyable. I truly appreciate his knowledge, patience, and dedication." More

by HEIDEELOPEZ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Soriano, Louis Phan
Jul 21, 2025 -

Niello Volkswagen responded

Here at Niello Volkswagen, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Scott Russo General Manager srusso@niello.com

July 19, 2025

Not sure if this rating is for service or sales as I ended up trading the car in If service it was fine More

by KAGANG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole, Tevin Saelee
Jul 20, 2025 -

Niello Volkswagen responded

Thank you for choosing Niello Volkswagen. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

July 18, 2025

Very courteous, Te video summary of the car inspection was very helpful. The valet service is especially appreciated given the how far we live from the dealership. More

by WJSTARRJ
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
Jul 18, 2025 -

Niello Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

July 17, 2025

Outstanding Customer Service. Attentive and supportive of my needs. Excellent communications as to the status of my vehicle and the repairs. Great experience! More

by TALBRECHT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Caudle, Ronald Stevenson, Brandon Lamb
Jul 17, 2025 -

Niello Volkswagen responded

Thank you for choosing Niello Volkswagen. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

July 15, 2025

This dealership is really top notch. We called on a car and they immediately sent us over a the information about the car and had the car pulled out upon our arrival. We had our 6 month More

by LARKING6
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Hammond
Jul 15, 2025 -

Niello Volkswagen responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Scott Russo General Manager srusso@niello.com

July 14, 2025

Tevin was fantastic to deal with during our sales process. One of the best I have worked with for car sales. More

by SJCARANO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Alvarenga, Tevin Saelee
Jul 14, 2025 -

Niello Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Scott Russo General Manager srusso@niello.com

July 12, 2025

Excellent first time customer service. Nielo is now our VW dealer of choice. Very impressed. More

by kdraper1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
Jul 12, 2025 -

Niello Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

July 11, 2025

Issue with car was software. Car was serviced month prior. Should have been addressed then. Had to call to get an update. More

by KEVYNSEG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
Jul 12, 2025 -

Niello Volkswagen responded

Thank you for your feedback. Quality customer service is always our number one priority, and we're sorry to hear that we didn't fully meet your expectations. Please don't hesitate to reach out to us directly if you need further assistance or if you would like to discuss this matter in more detail. We are always happy to help here at Niello Volkswagen! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

July 11, 2025

We were made aware of a lease deal at Milo by our good friend Ray Marino. Our experience was wonderful. We were given all the information we needed in a very timely fashion, and the completion of the pape More

by jiimbo_99
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raymond Moreno
Jul 11, 2025 -

Niello Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Scott Russo General Manager srusso@niello.com

July 11, 2025

Always a great vibe at the dealership. Eugene AJ were excellent to work with, and always Jose said hello and asked me about my Taos. Great team! More

by jeffy43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eugene, AJ, Jose
Jul 11, 2025 -

Niello Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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