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Niello Volkswagen

Sacramento, CA

4.8
1,333 Reviews

2701 Arden Way

Sacramento, CA

95825

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1,333 Reviews of Niello Volkswagen

October 10, 2025

My service advisor AJ was very helpful in getting my car checked out as quickly as possible. He was very polite and personable, and thoroughly explained diagnostic steps taken and possible corrective steps More

by GMILLER372
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ
Oct 10, 2025 -

Niello Volkswagen responded

Thanks for sharing your thoughts about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

October 09, 2025

Great customer service Caring and attentive Polite When all all that was needed and explained everything to me More

by sc0rpi0_2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
Oct 09, 2025 -

Niello Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

October 07, 2025

I had purchased my last 3 vehicles from Niello and always bring them in for their services there. Dependable and fair! More

by allysonsh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
Oct 07, 2025 -

Niello Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello Volkswagen. We look forward to having you as one of our valued customers for many more years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

October 06, 2025

Great customer service. Recommend to anyone looking for a vw dealership to get the vehicle serviced. More

by TURNDUPREE10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
Oct 06, 2025 -

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

October 05, 2025

They answer all questions, polite, very customer service oriented, no grumpy unhappy workers, gave Military discount. They updated me several times throughout the day that car is going to be fixed around th More

by Ucdavid2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
Oct 05, 2025 -

Niello Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

October 04, 2025

Everyone at this dealership goes out of their way to make sure you are happy and comfortable with the whole experience of getting your car serviced More

by ELAINE7622
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson, Matthew Wirth, Brandon Lamb, Travis Cole, Brent Cooper, Steve Timmel
Oct 04, 2025 -

Niello Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello Volkswagen. We look forward to having you as one of our valued customers for many more years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

October 04, 2025

Bradon was friendly, attentive, and professional. He kept me informed of the progress of the servicing of my vehicle. More

by PRIMEGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernanda Martinez, Brandon Lamb
Oct 04, 2025 -

Niello Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

October 03, 2025

Great experience! Everything worked out good and my rep was amazing . They fixed my car More

by djbland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aj
Oct 03, 2025 -

Niello Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

October 02, 2025

Have used Niello VW for years and always happy with the service. Brandon has been my point of contact the last few times and he his always friendly and professional. He was able to get me in and out of the More

by ROB.B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
Oct 02, 2025 -

Niello Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

October 02, 2025

Great purchasing experience. No high pressure to make a sale and they do listen to what your needs are. Also great sale team, very relax experience and not pushy sales person. More

by MACAWSANG
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Logan Koss, Jose Soriano, Scott Russo, Pleajur Bryant, Tevin Saelee
Oct 02, 2025 -

Niello Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Scott Russo General Manager srusso@niello.com