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Niello Volkswagen

Sacramento, CA

4.8
1,332 Reviews

2701 Arden Way

Sacramento, CA

95825

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1,332 Reviews of Niello Volkswagen

October 01, 2025

AJ was efficient and patient and made sure to address all of my questions. He set realistic expectations and also provided info on future services. More

by AGJANSEN18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ
Oct 01, 2025 -

Niello Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

October 01, 2025

Brent is awesome. He goes the extra mile and takes care of my issue at hand. Everyone at Niello has always been very kind and helpful. However, I wish Niello were not More

by KFEVERIER
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
Oct 02, 2025 -

Niello Volkswagen responded

Thank you for taking the time to share your thoughts on working with Brent and our team. We're glad to hear we delivered such a great experience! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 28, 2025

This dealership and services department has always been incredible to me. I feel that they are very attentive and listen to my concerns. Brandon always explains everything that they are going to do during More

by MJMATZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb, Travis Cole
Sep 28, 2025 -

Niello Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 26, 2025

I truly appreciate this dealer experience as it was elevated to a level expected at luxury dealers making this effort very genuine and much appreciated. More

by gerald.j.berg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
Sep 27, 2025 -

Niello Volkswagen responded

Thanks for sharing about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 26, 2025

AJ was fantastic! From the time he offered to help check me in for my service appointment until I left, he was polite, informative, helpful and knowledgeable. More

by petersamy58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Tomlinson (AJ), Jason Black
Sep 26, 2025 -

Niello Volkswagen responded

Thanks for sharing your thoughts about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 25, 2025

Travis was great to work with. Hopefully he will always be our service rep when we drop off our car. More

by brenda27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
Sep 25, 2025 -

Niello Volkswagen responded

Brenda, thank you so much for your kind words for Travis and for taking the time to leave us this wonderful feedback! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 23, 2025

My experience with VW was more than expected. I went there to buy my 2022 lease Tiguan and ended up leasing a new one. I love all the changes made on the 2025 inside out. Tevin was very patient a More

by NICHOLSHELENE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Alvarenga, Tevin Saelee
Sep 23, 2025 -

Niello Volkswagen responded

Thanks for sharing about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Scott Russo General Manager srusso@niello.com

September 23, 2025

Quick service. No problems. Repaired as required. Nice and clean waiting area with snacks and beverages. More

by ERIC.GRIGORYAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
Sep 23, 2025 -

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 23, 2025

RM- Extremely helpful and professional. We will definitely ask for Raymond for our next purchase. SP- Very cordial over phone and helpful- we never physically met CA-Extremely accommodat More

by JKG0
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raymond Moreno, Carlos Alvarenga, Spencer Prouty
Sep 23, 2025 -

Niello Volkswagen responded

Thanks for sharing about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Scott Russo General Manager srusso@niello.com

September 21, 2025

Very pleased with their service! I will definitely keep coming back for service and parts. More

by JANETBORBA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb, Kamal Singh, Jason Black
Sep 21, 2025 -

Niello Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927