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Niello Volkswagen

Sacramento, CA

4.8
1,333 Reviews

2701 Arden Way

Sacramento, CA

95825

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1,333 Reviews of Niello Volkswagen

February 22, 2025

Andrew was familiar with all the features of the car I was interested in, and took the time to explain them to me (Driver-Car interface has had quite a few complexities added in the last 8 years). More

by ADMKIDD
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Alexander Hurlimann, Andrew Hammond
Feb 23, 2025 -

Niello Volkswagen responded

Thank you so much for your excellent review! We are so glad that Andrew had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Scott Russo General Manager srusso@niello.com

February 21, 2025

I was so impressed with the overall process at this dealership. Andrew was amazing in his knowledge and kindness in showing me the vehicle and sharing information. More

by TANJATURNER12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan was very kind in assisting with preparing my old car for sale and gathering my belongs. , Will Gwaltney III, Louis Phan, Andrew Hammond
Feb 23, 2025 -

Niello Volkswagen responded

Thank you so much for your kind words for Andrew and for choosing Niello Volkswagen! Please let us know if we can be of any more assistance. Scott Russo General Manager srusso@niello.com

February 21, 2025

matt explained everything so i understood everything that was happening and kept me updated. i appreciated the good customer service. More

by DEE.DEWEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth, Brandon Lamb
Feb 21, 2025 -

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Matt and the team met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

February 21, 2025

Brent was friendly, professional, efficient, and informative. The service area is clean, spacious. The waiting area is comfortable and functional. More

by blueghia64
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
Feb 21, 2025 -

Niello Volkswagen responded

Thank you for the kind words for Brent and our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

February 21, 2025

Matthew is a great communicator. He checked in with me regularly about the car and what repairs were needed and when it would be finished. I am very grateful for his attention to det More

by VJMAPPRAISALS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson, Matthew Wirth, Brandon Lamb, Travis Cole, Brent Cooper, Steve Timmel
Feb 21, 2025 -

Niello Volkswagen responded

Thank you for your kind words for Matthew and this review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

February 21, 2025

Was avoiding the service because of budget constraints. They stayed within the estimate and there was no upselling. Hurray! Thank you! More

by R Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wanner
Feb 21, 2025 -

Niello Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

February 19, 2025

Ron is has been my service advisor since I was an 18 year old kid who bought my first Jetta from Roseville VW. He is always professional, caring and really cares that the customer understands what’s going on More

by SANDBOX_SANDALS.0D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Richardson, Raymond Moreno, Ronald Stevenson
Feb 19, 2025 -

Niello Volkswagen responded

Thank you so much for your excellent review! We are so glad that Ron had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volkswagen to be positive. Please don't hesitate to reach out if you need anything else. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

February 17, 2025

Todd Olmstead is the bomb! Matt Wirth is totally awesome! You need more like them! More

by SWISSGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
Feb 17, 2025 -

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Todd and Matt met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

February 15, 2025

My service rep was Jacob, and he was prompt, informative and accommodating and got me taken care of quickly. More

by MATAMICHAEL614
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
Feb 16, 2025 -

Niello Volkswagen responded

Thank you for taking the time to share your thoughts on working with Jacob. We're glad to hear he delivered such a great experience! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

February 14, 2025

I had a fantastic experience at Niello Volkswagen! Travis Cole and Brandon were incredibly friendly and informative throughout the process. They took the time to answer all of my questions and made su More

by ewagshul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb, Travis Cole
Feb 16, 2025 -

Niello Volkswagen responded

Thanks for sharing about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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