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Niello Volkswagen

Sacramento, CA

4.8
1,332 Reviews

2701 Arden Way

Sacramento, CA

95825

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1,332 Reviews of Niello Volkswagen

September 21, 2025

He helped me solve a huge problem caused by a previous salesperson who originally leased me my car More

by SUEDELUCIA2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Soriano, Hengameh Amiri, Pleajur Bryant
Sep 21, 2025 -

Niello Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Scott Russo General Manager srusso@niello.com

September 19, 2025

I was very happy with the professional service. I was given clear expectations and the team followed through. I have felt this for the all the services I have had here More

by C.CHATFIELD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
Sep 19, 2025 -

Niello Volkswagen responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 19, 2025

The car was serviced and ready to drive home The same day.a++ Great service. More

by leagleton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
Sep 19, 2025 -

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 18, 2025

There really are no words to show my gratitude to everyone, especially, Logan. It has been nothing short of a wonderful experience. More

by TLDESTINATIONS925
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan Koss
Sep 19, 2025 -

Niello Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 15, 2025

Niello VW always provides the best service. Travis is great and helpful and provides excellent customer service. I will continue to bring my vehicle for all of my service needs! More

by STAYLOR25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
Sep 16, 2025 -

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 14, 2025

Great service every time. Brandon was great and professional. Very good communication; text and phone call. More

by Zlabella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
Sep 14, 2025 -

Niello Volkswagen responded

Thanks for sharing about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 14, 2025

Communication regarding the status of my vehicle was poor on the third day it was at Niello. The car was supposed to be done that day. When I called to see what time it would be done, the call was sent to vo More

by POLLY.WOLF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Lamb
Sep 17, 2025 -

Niello Volkswagen responded

Thank you for this feedback, Polly. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 14, 2025

AJ helped me out with the entire process and kept me in the loop with what was happening to my car. I really appreciate the transparency and he was very helpful. More

by aminah.arabi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ, Brandon Lamb
Sep 14, 2025 -

Niello Volkswagen responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 13, 2025

Great service! !!!! Happy thanks Matt✨😀and love the snack area and waiting area. Cars 🚗 service was good!!!!!! More

by PAMELAMOSLEY510
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
Sep 13, 2025 -

Niello Volkswagen responded

Thanks for sharing about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 13, 2025

I have purchased four or five cars from Neillo VW. Also, I have used Neillo VW for all my service needs. Overall, I’ve been satisfied.. More

by MDIROMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
Sep 13, 2025 -

Niello Volkswagen responded

Thanks for sharing about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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