Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Niello Volvo of Sacramento - Service Center
Sacramento, CA
663 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
663 Reviews of Niello Volvo of Sacramento - Service Center
Sort by
Verified Customer
June 24, 2023
Service made easy. Shaun is a pleasure to work with. He carefully explains the work to be done, what’s recommended, and what to anticipate for future service. The Ly Shaun is a pleasure to work with. He carefully explains the work to be done, what’s recommended, and what to anticipate for future service. The Lyft option is very appreciated. More
by derekryker
Employees Worked With
Shaun
June 24, 2023
This is a nice dealership. Very professional and friendly staff. They complete the service on time and it’s done well. Only complaint is the lack of loaner cars and the labor c Very professional and friendly staff. They complete the service on time and it’s done well. Only complaint is the lack of loaner cars and the labor cost of the service is very expensive. More
by Marcseely
Employees Worked With
Rick
June 23, 2023
The service was horrible. My service advisor was rude and talked down me and my partner. He did not provide service when I arranged on the app a vehicle. He said he had other My service advisor was rude and talked down me and my partner. He did not provide service when I arranged on the app a vehicle. He said he had other customers from Nevada that come along way for a way. He didn't go over what I wanted for service that day until I asked him. He immediately went into attempting to get my key. Other service advisors around seemed to be either clueless and caught off guard when he was speaking to me. Overall not good and I don't plan on coming back which is sad because my buying experience was the best with George. The service advisor seemed to be in a rush and other service advisor were not busy for some reason while I waiting in line behind 2 people. One person didn't have an appointment and another did. So while I was waiting behind two people, other service advisor had no guests waiting for service. This is not a smart system when customers are waiting in line while service advisors were not busy. It was my first and last time for service at this place. The worst part is that I got a text originally from my 1st service advisor and then after I was semi helped and left my car, I received a another automatic text from a different service advisor and so I replied back to the text like it said and I asked why I received a new person? When I pickup my car the service advisor tried to apologize for the morning incident and then I asked why I never got a reply to my text and he said he asked too and doesn't know why I received two texts. Either way he never answered my question. either way he never answered my question. again, he was rude, not customer service friendly, and just a bad experience. More
by OLIVIAGRUIZ
Employees Worked With
Shaun
June 23, 2023
I'm about to purchase my third Volvo hybrid from Niello. I really appreciate all Jorgen has done for me in helping me get the most out of my purchasing experience and I am always grateful to Matt and the r I really appreciate all Jorgen has done for me in helping me get the most out of my purchasing experience and I am always grateful to Matt and the rest of the team in the Service department who keep me on the road! More
by lhackert
Employees Worked With
Jorgen Eiremo, Matt Jeffries
June 23, 2023
Amy was very helpful throughout the process and showed me to the waiting room where I was able to resume work while waiting for the service to be completed. to the waiting room where I was able to resume work while waiting for the service to be completed. More
by eespinoza511
Employees Worked With
Amy
