Niello Volvo of Sacramento - Service Center

Had my car serviced here to repair an AC leak. Took my car on a road trip a few days later and the car shut down completely while I was on the road. Turns out their technician didn't do the work c Took my car on a road trip a few days later and the car shut down completely while I was on the road. Turns out their technician didn't do the work correctly. Aside from the danger this situation put my family and I in, I was stuck in so cal trying to figure out how to resolve the issue and get back home. In my opinion, little to nothing has been done with regards to compensating me for the inconvenience. The dealership did acknowledge it was their fault and agreed to reimburse me (not sure why I had to front the money to fix something that was their fault). Unfortunately, this is the nearest dealership to me, so I'm stuck with them. As a warning to others, don't expect much in terms of customer service from this place. If you can, take your business to a dealership that values its customers and has a reputation for quality work. More

We had a very good experience and really value the valet service and the excellent communication. service and the excellent communication. More

The service department team is always attentive and detailed and hear my every need every time I use Niello Volvo detailed and hear my every need every time I use Niello Volvo More

They always try for best customer experience and satisfaction. The place is clean, organazied and relaxing. satisfaction. The place is clean, organazied and relaxing. More

Great service! Awesome staff like Amy , the service advisor who handled the process very professionally and made the Niello experience a wonderful one. I got my car Awesome staff like Amy , the service advisor who handled the process very professionally and made the Niello experience a wonderful one. I got my car back the same day on a maintenance and front brake service. Thank you. More

Great no hassle experience! I was in and out during drop off and pick up in almost no time. I was in and out during drop off and pick up in almost no time. More

Great service, quick responses to customer needs, and very amiable service team. Appreciate all the great work Matt and the Niello Volvo service team do! very amiable service team. Appreciate all the great work Matt and the Niello Volvo service team do! More

Excellent experience. First class, trustworthy, honest, patient, and professional! So hard to trust these days but great feeling the moment we walked in the door. We have First class, trustworthy, honest, patient, and professional! So hard to trust these days but great feeling the moment we walked in the door. We have been very well taken care of by all! Thank you Niello! More

Rick is expert at customer service and managed to fit me in for new brake pads same day as my service appt. You even loaned me a vehicle. Thank you! in for new brake pads same day as my service appt. You even loaned me a vehicle. Thank you! More