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Nissan Of Greenville - Service Center
Greenville, TX
22 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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22 Reviews of Nissan Of Greenville - Service Center
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August 02, 2025
I scheduled a 9:30 a. m. appointment and clearly noted that my vehicle was an Acura. I arrived early at 9:17 a.m. and was told that two cars were ahead of me. By 10:30 a.m. m. appointment and clearly noted that my vehicle was an Acura. I arrived early at 9:17 a.m. and was told that two cars were ahead of me. By 10:30 a.m., I still hadn’t received any updates, so I asked about the estimated time of completion. I was then told there was still one car ahead of me, meaning I had at least another hour to wait. I asked to speak with the manager, Chris, who explained that they were short-staffed and needed to order a filter—none of which had been communicated to me. I let him know I had to leave due to another appointment and suggested that staff should notify customers about any delays. His response was that I should have communicated my own schedule, which felt dismissive and unprofessional. To make matters worse, he mentioned that a technician had a heart attack, which came across as an inappropriate and possibly fabricated excuse. Sharing an employee's personal health information in that way is also a serious violation of privacy.(HIPPA) Due to the lack of transparency, poor communication, and overall unprofessionalism, I will not be returning. More
by AC
Employees Worked With
Chris
July 31, 2025
Takes way too long, it takes 2 hours for an oil change. They do a great job washing and vacuuming the vehicle. They do a great job washing and vacuuming the vehicle. More
by Melinda2u2
Employees Worked With
July 29, 2025
The service center has always bern helpful and knowledgeable on what needs to be. The people are great! knowledgeable on what needs to be. The people are great! More
by Bullockcarolann
Employees Worked With
July 02, 2025
Technician was fast and knowledgeable about any issues or concerns that I had with my service. concerns that I had with my service. More
by sbriant1981
Employees Worked With
June 28, 2025
They're pretty good but sometimes I think they go a little overboard on stuff that needs to be done. Of course I'm saying that because I can do a lot of the stuff on my own. Others do probably need all little overboard on stuff that needs to be done. Of course I'm saying that because I can do a lot of the stuff on my own. Others do probably need all they recommend More
by plsumrow
Employees Worked With
June 20, 2025
Easy to book appointment. Met with friendly rep at service area when arrived. Work done promptly and was kept advised via text on progress. Paper and e-copies if receipts and Met with friendly rep at service area when arrived. Work done promptly and was kept advised via text on progress. Paper and e-copies if receipts and service record were great plus. Wish they would post a sign so I can pay in cash as credit card fee is charged now. More
by SueCrit025
Employees Worked With
Hannia M as service advisor
June 17, 2025
They always do a great job. I like the new remodel. My service tech is always helpful I like the new remodel. My service tech is always helpful More
by Mheath57
Employees Worked With
February 21, 2025
Their service is thorough and professional. I have no complaints, and they treat their customers fairly. I have no complaints, and they treat their customers fairly. More
by Beverly.joyce
Employees Worked With
February 10, 2025
I’m very grateful for the service I receive each time I come in. Sheneil takes really good care lets me know what is best and what next visit will be for. Thank You come in. Sheneil takes really good care lets me know what is best and what next visit will be for. Thank You More
by happywulf.mw
Employees Worked With
Sheneil
