Nissan Of Union City

No customer service. Took my car in for a recall. They didn't repair it but took credit for doing so. Stay away from these folks including MS Cheyne who hung up in my Took my car in for a recall. They didn't repair it but took credit for doing so. Stay away from these folks including MS Cheyne who hung up in my face when I was trying to reach their customer service dept. More

THEY LIED AND CHEATED AND BEAT ME OUT OF OVER $23,000. I wanted another Altima with leather seats, tinted windows and a sunroof, but newer than the one that I had purchased previously 4 years ago. I I wanted another Altima with leather seats, tinted windows and a sunroof, but newer than the one that I had purchased previously 4 years ago. In mid-February of 2021. I walked into Nissan of Union City. A sales lady Sharon approached me, and I told her what I was looking for and she showed me a 2020 Altima that did not have those things that I had told her I wanted. She then asked me to test drive it and I refused. Then she said that she would put a sunroof in it. I asked her will she put it in writing she said yes. Then we looked at the tint and it was bubbled. She said she will put that in writing. She said YES. She took me into the building to a desk on the other side of the sales floor and did the paperwork with the sunroof and tinted windows. Then she told me that they will call me when the sunroof arrives and they will schedule the window tinting because he was off site. I have made many attempts to contact the store manager and even made several visits when finally, a manager came out and i showed him my contract. He looked at it and said to me "who signed this contract" Then he looked me straight in the eye and said, "this is not going to happen." And then asked me if there is anything else he can do for me. It has been almost two years, and I hate my Altima because I still don't have my sunroof and tinted windows like I was promised before I purchased and not mentioning a missing back floor mat. AND A NEW TRANSMISSION AND A CATILAC CONVERTER, WHICH I HAD TO CRY AND BEG TO GET A DISCOUNT THAT MY 100,000 MILE WARRANTY WOULD NOT COVER. SO THE SERVICE REPAIR CENTER DID IT TOO $2,400 I paid and got my car back and now it is falling apart. I have lost both sides of tire gaurds as I drive on the highway and it has only been two days. NOW THEY WILL NOT CALL ME BACK OR EVEN ANSWER MY CALLS. WILL SOMEONE HELP ME PLEASE CHARLESMURRAYATL@GMAIL.COM 678 894-5516 More

Awesome dealership amazing staff the sales process was smooth fast and also very. Honest and straightforward smooth fast and also very. Honest and straightforward More

I would NEVER recommend purchasing a vehicle from Nissan in Union City. I had purchased a vehicle from them in February of this year, took it back to them a week later to replace a headlight that had conden in Union City. I had purchased a vehicle from them in February of this year, took it back to them a week later to replace a headlight that had condensation after it had rained. Got the vehicle back with the front bumper dropped, missing the top clips that hold it up. They said they will order a new bumper and will call me when it comes in to schedule the install. Every two weeks or so I would call or drop by to follow up on it and would consistently be told the bumper was on back order. It is now November, NINE MONTHS LATER, NOTHING. I'm so done with them. I will be getting the bumper done elsewhere and will NEVER in my lifetime, recommend anyone to this farce of a company. Bad business. 👎🏾 More

They can call you and send you things in the mail to trade your car in but can't be there when you need them. I brought a brand new 2016 Nissan Maxima from there December 23, 2022. My car only have 58k trade your car in but can't be there when you need them. I brought a brand new 2016 Nissan Maxima from there December 23, 2022. My car only have 58k miles yet the transmission died while driving home from work. Then came back on. My car has been serviced on time by them since I bought my car. I dropped it in August 29, 2022and yet I don't have my car to this day.I have read on many sites and places they give loaners. I asked my advisor about one. He told me they don't, but can get a rental for about $45 a day. I have been renting cars to get to work to the tune of $1100. I don't have money like that, so been killing my savings because I have to get to work. I am stressed and now fallen into depression behind it. I have sent emails to nissan USA, Nissan, customer service, bbb and all. I have told everyone to not get a Nissan or because of the transmission issues. I will say my advisor is friendly and calls back. But the manager haven't ever. I am at the end of my rope in many ways. They not caring. I was too get my car detailed and never got a call back. I paid for it and it was never corrected. I don't feel like the valued customer when I went from a 12 altima to a 14 altima to a 2016 Maxima. Yet I can't get help with an issue with nissan. I was looking to buy a new car but it be from there no time in the future. I am stressed and feel myself being deeper depressed and worried. My pressure is high because of nissan negligent parts. My life 😔 Again how can a car with consistent maintenance do this and I feel alone in the battle. My advisor again is great with reaching out but the service overall of getting more calls and better outcomes are my concerns. My paid off car didn't have these problems till it became that way. I will stay far away from buying one or leasing another. Why me 🤦🏾‍♂️? Again my advisor is the greatest it's the other things dealing with the car and service overall, not of my advisor. Never again will I buy another Nissan car especially cause of the transmission/CVT. (9/29 UPDATE I just got my car back FINALLY.) More

I would give a zero if I could. They try to over charge you. They do not call back and do not answer. I went for a diagnostic. They gave me extreme list of what need to be done. They try to over charge you. They do not call back and do not answer. I went for a diagnostic. They gave me extreme list of what need to be done. I asked if I could use the $99 towards anything on list. I advised my selection. When I came to pick my car up, they said I could not use the $99 and no manager was available to dispute forcing me to pay $99 more. I have left several messages for the service manage and the general manager and have not received one response. I completed the online customer service form stating my issue...a salesperson called asking if I wanted to buy a call. EACH time we have gone to this location there have been issues either with them trying to overcharge or leaving stuff off the vehicle resulting in us having to return. This was our LAST visit. I recommend you driving to Newnan or any other location than this one, NISSAN OF UNION CITY IS TERRIBLE!! More

I recently went to this dealership where I was offered a approval for a 2017 Nissan Altima. I was reading in my 2013 Chevy Malibu and had a down payment of 1500. I was approved signed my contract on that da approval for a 2017 Nissan Altima. I was reading in my 2013 Chevy Malibu and had a down payment of 1500. I was approved signed my contract on that day however I did not leave with the vehicle b/c it had a sticking gear shift and the seats needed detailing. When I went in I had a NC drivers license and told them that I could see about getting GA license during the week as my schedule permitted. Upon going to the DMV I found that I had a few obstacles with getting my license with the 1st being obtaining my birth certificate from CA. I made arrangements to get all the needed documents to make everything happen and kept the dealership informed. It took about 2 1/2 wks. On the Monday prior to me getting my license my sales rep sends a text saying that they needed the loaner back and that once I get my license in hand they could do the deal again!!! AGAIN?? I went on Thursday thinking that everything was going to be smooth sailing. Once there I see the sales rep appraising my car again, calling for another 10 day pay off, and asking for my paystubs again!! Why when my deal had already been completed and my contract signed. Next thing I know I'm recieving alerts from them pulling my credit AGAIN. The rep comes back and states that no one is picking up the loan!!! WHAT??? What happened to the deal I already had?? What happened with the finance company that picked it up the 1st time?? So I leave with my old car and want my down payment. The next day I call the finance company... Long and behold these crooks and liars NEVER SENT OVER THE CONTRACT!! She informed that they had been waiting on the contract and in fact had approved me the second time as well!! KD the sales manager plainly told me that he was going to work the deal once I had my license in hand , HE LIED. The problem was there was more of a lost with what I was approved for and what they had in the car. They were willing to take the lost at first to make the deal but elated not to when I didn't take immediate possession of the car. Then they tried to lie and say I needed a co-signer or more money but that lie fell through because I had signed my contract that same day. Stay far away from this dealership of liars. Even the finance company told me to take it as a sign and go somewhere else!! Yet here it is and I still haven't received my down payment back nor have I heard from Henry Pasveli or Stew Massell More

I bought a 2018 Jeep Compass in December of 2021. I was told it was still under warranty and also had an extended warranty. Found out today the basic warranty expired in October of 2021 and there is I was told it was still under warranty and also had an extended warranty. Found out today the basic warranty expired in October of 2021 and there is no extended warranty. This is my second car from you guys, but I got swindled and lied to. When I call, no help is available or I get hung up on. Very shady More