Nissan Of Union City

111 days and this issue has NOT been resolved! DO NOT buy before reading this review! On February 07, 2026 we chose Bella Nissan because we believed we were purchasing a Certified Pre-Owned DO NOT buy before reading this review! On February 07, 2026 we chose Bella Nissan because we believed we were purchasing a Certified Pre-Owned 2024 Nissan Rogue from a dealership we could trust. Before agreeing to purchase, we confirmed multiple times with Summer our rep that the vehicle was CPO and included two keys because both were very important to us. We were clearly told yes. At signing, we were unexpectedly told by Najalee that the certification had expired but were assured in writing it would be completed the following week. At delivery, the second key could not be found despite earlier assurances and we were promised one would be provided. We were also told we would receive the dealership’s advertised $25 test drive gift card. As of now, none of these promises have been fulfilled. We still do not have CPO confirmation, the second key, or the gift card. Instead, we have had to repeatedly follow up ourselves and were asked to drive over 4 hours roundtrip to correct issues that resulted from the dealership’s failure to deliver what was promised. The most concerning part is not the missing items, it is the lack of follow-through after written and verbal commitments were made during the sale. Certified Pre-Owned status is a major factor in a purchase decision, and customers should be able to trust those representations. We are simply asking Bella Nissan to honor what was promised without requiring unnecessary travel. If resolved, we would gladly update this review to reflect a better outcome. VIN: JN8BT3BA0RW356552 More

LARAY LIED TO US AND BROKE OUR TRUST DO NOT EVER GO TO THIS DEALERSHIP THIS DEALERSHIP More

Very poor communication and sales practices. They do NOT reply or call back unless they think your buying a car. This dealership should NOT be in business! A vehicle that i purchased is missing They do NOT reply or call back unless they think your buying a car. This dealership should NOT be in business! A vehicle that i purchased is missing paperwork and some was done incorrectly where I cannot get the vehicle registered. Everyone there is avoiding me knowing I stay 3hrs from the place. So, if your reading this DO NOT BUY from this place!! Biggest regret ever!!! More

DO NOT buy before reading this review! On February 07, 2026 we chose Bella Nissan because we believed we were purchasing a Certified Pre-Owned 2024 Nissan Rogue from a dealership we cou On February 07, 2026 we chose Bella Nissan because we believed we were purchasing a Certified Pre-Owned 2024 Nissan Rogue from a dealership we could trust. Before agreeing to purchase, we confirmed multiple times with Summer our rep that the vehicle was CPO and included two keys because both were very important to us. We were clearly told yes. At signing, we were unexpectedly told by Najalee that the certification had expired but were assured in writing it would be completed the following week. At delivery, the second key could not be found despite earlier assurances and we were promised one would be provided. We were also told we would receive the dealership’s advertised $25 test drive gift card. As of now, none of these promises have been fulfilled. We still do not have CPO confirmation, the second key, or the gift card. Instead, we have had to repeatedly follow up ourselves and were asked to drive over 4 hours roundtrip to correct issues that resulted from the dealership’s failure to deliver what was promised. The most concerning part is not the missing items, it is the lack of follow-through after written and verbal commitments were made during the sale. Certified Pre-Owned status is a major factor in a purchase decision, and customers should be able to trust those representations. We are simply asking Bella Nissan to honor what was promised without requiring unnecessary travel. If resolved, we would gladly update this review to reflect a better outcome. VIN: JN8BT3BA0RW356552 More

Always go to Tina she get you right she good with customers service . She very reasonable customers service . She very reasonable More

Meet some awsome Sales teampeople and friendliest folk in town.. We test drove a 2025 Nissan Murano,,, We adore the magical powerful ride it is♥️♥️♥️♥️ town.. We test drove a 2025 Nissan Murano,,, We adore the magical powerful ride it is♥️♥️♥️♥️ More

my review was amazing tina was the best got me in a car no down payment no down payment More

Buyer beware. They will take your money. Then sell your vehicle to someone else. Then give you the run around for weeks without refund! Good luck getting anyone They will take your money. Then sell your vehicle to someone else. Then give you the run around for weeks without refund! Good luck getting anyone on the phone too. All voicemails are full. And no one answers. Read all the negative reviews. Run far and fast from this dealership! More

Buyer Beware- On April 19, 2025, we purchased a used 2022 Ford Expedition Max from Bella Nissan in Union City. Within just 12 miles of driving, the vehicle began leaking rear axle differential fluid at 2022 Ford Expedition Max from Bella Nissan in Union City. Within just 12 miles of driving, the vehicle began leaking rear axle differential fluid at an extreme rate. This issue was not disclosed during the sale, nor was it noted in the provided Carfax report. Upon inspection, it was determined that the rear differential had been improperly repaired prior to sale. Despite assurances from two staff members that the dealership would arrange towing and "make it right" with a deal or compensation, we ultimately had to arrange and pay for the tow ourselves. Once the vehicle arrived, we were told the repair would be completed within a day and the vehicle delivered to us. However, multiple promised communications from your staff—including a 1 PM phone call with the service manager—were missed or ignored, forcing us to physically come to the dealership to get updates. We were repeatedly misled about the status of the vehicle, including being told it had already been taken to Ford for repairs, which was confirmed by Ford the it had not at that time. Only after significant delay (a week later) were we finally provided a rental vehicle, which was supposed to be part of our warranty coverage from day one. On May 2, we picked up the vehicle, only to find the same issue persisted. We contacted Ford directly, and they had the vehicle towed within the hour and provided a loaner car the next morning—demonstrating the level of service that was entirely absent from our experience at Bella Nissan. The car is still unfortunately not in our possession due to persistent mechanical issues in the axel. For our first car purchase this was and will probably be the worst experience we’ve ever had and will always make us be untrustworthy of purchasing a vehicle. * We were sold a vehicle in unsafe condition, which could have led to a serious accident. * The dealership has refused to acknowledge responsibility or offer any compensation, despite initial verbal commitments. * The communication from staff was inconsistent, dismissive, and in some cases, outright dishonest. We have documentation (texts and time-stamped calls) to support this. * We were denied access to speak with anyone in upper management, with repeated excuses that they were in meetings or unavailable. * We were promised an apology call that never came. We are extremely disappointed by the way this situation was handled and feel that we were misled and mistreated throughout the process. More