Nissan Of Union City

I'm a sales professional in the software industry. I'm sensitive to the image of "sales people" and in my industry I like to become a Trusted Advisor to my customers. So I very high expectations of other sensitive to the image of "sales people" and in my industry I like to become a Trusted Advisor to my customers. So I very high expectations of other sales professionals. Toby definitely met and exceeded my expectations as a Trusted Advisor. On my first visit I was simply interested in driving several models of cars to get an idea of what I wanted. Toby took plenty of time allowing us to drive several models. And he knew up front that on that particular day, I was "just looking". However, I was impressed by that fist visit enough that I made a second visit about a week later. I'm a bit larger than the average person so headroom is crucial to me. I don't fit in just any car. On this second visit I think we pulled about 8 different cars to try to find exactly which model (sedan vs. coupe) would work with the right options (sunroof vs. no sunroof). Of course I actually declared I wanted the "impossible" build of cars. They simply don't come that way from the factory at all. However, after about an hour of my indecision, I figure out the minimum things I wanted and the options that I didn't mind. After a 10 minute jog up the hill Toby returned with the perfect car. It would become MY car. I intended to return later that night to finish my transaction but a personal tragedy happened and I couldn't return for four days. That didn't matter to Toby. He held the keys for me until I was ready. On the third trip I was ready to buy. I was happy to see that everyone had enjoyed a family-style Thanksgiving buffet that day. I had already secured what I thought was a good deal on financing. My credit isn't perfect but it is pretty good. Funny thing was the "dealer's credit" was a better interest rate and better terms than my bank's offer. After a short hour of finishing off the paperwork I had my first new car in a long time. I can't stress how pleasant it was to transact business with the folks at the dealer in general and Toby specifically. At no time was there any pressure. They didn't "sell" me a car. They enabled me to buy exactly what I wanted. And after a month of owning the Nissan Altima, it is exactly what I wanted. Without question I'd send anyone here to buy a car from these folks. More

My credit was horrible and I was just out of Bankruptcy. I went online and applied at this location and was contacted promptly by Mr Rivers. He was very kind and made me feel he was concerned about helping I went online and applied at this location and was contacted promptly by Mr Rivers. He was very kind and made me feel he was concerned about helping me. This salesman treated me with great respect, as if I had as much money as anybody else and I had almost nothing. He got me into a nice 2010 Toyota Corolla LE which I just love. It was more than I expected with my credit and he made it happen without a downpayment with a great Bank. I will be forever grateful to Nissan South and this excellent saleman. This car was really needed and Mr Rivers took a lot of stress out of my life by making it happen. I can not thank Mr Rivers and Nissan South enough. (I just proudly paid my 1st car payment) Thanks again, Sincerely, Angelia More

This Dealer has to be one of the Best dealers, I've been to a in a while. Terrell Was so knowledgeable about everything. At first when Elijah put me with Terrell, I thought WAIT! I'm not working with Him (E to a in a while. Terrell Was so knowledgeable about everything. At first when Elijah put me with Terrell, I thought WAIT! I'm not working with Him (Elijah). Because when spoke with him on the phone initially he was so helpful and informing as well as a great since of humor, that I found myself not being able to wait to get to the Dealership. And when I came I felt a lil mad but Terrell was the exact same way which made me feel so comfortable, and when I purchased my new Nissan Versa Sedan 2012, The General Manager Taurus came and thanked me and welcomed me to the Nissan Family. Very awesome experience. More

Overall experience of trying Nissan of Union City's "Guaranteed Approval" very poor and would not recommend to anyone. Left sitting at table for two hours after told a deal was approved only to find o "Guaranteed Approval" very poor and would not recommend to anyone. Left sitting at table for two hours after told a deal was approved only to find out that it wasn't. Vehicle for trade had hood hydraulic broken during appraisal. Returned a week after initial visit due to different salesman having another approval. Told that our personal information (SSN, DOB, Address, and last two earning statements) had been taken home by our original sales person from a week ago and had lost, left at home, left in car, couldn't find or produce. Felt like a scam from the beginning. Phone messages and emails sent to owner, sales managers, and operations managers never returned. STEER CLEAR OF THIS DEALERSHIP - CHECK ALL REVIEWS BECAUSE THEY ARE ACCURATE. More

I went to this dealership to trade in my car for a new Maxima. Deal couldn't go through with my credit and the amount owed. (No problem.) I purchased a Sonata instead. Instead of selling me the Sonata for Maxima. Deal couldn't go through with my credit and the amount owed. (No problem.) I purchased a Sonata instead. Instead of selling me the Sonata for blue book, they hiked up the price of the Sonata, and made the paperwork look as though I placed a "down payment" on a car - when I didn't. Bottom-line - the dealership is crooked when it comes to deal. WAIT! There is more. They asked me a 10-day pay -off on my car. Its been almost a month and they haven't paid-off my car. The temporary tag on my Sonata expires in 12 days and my county registration office haven't received the application for my title. I called to speak with the sales manager who gives me this excuse "Well, normally we ask for a 30 pay-off". I don't care what you normally ask for, I'm telling you what you did! How does "normally" help me? My experience is this: "Nissan of Union City" is there to make money. That's it. They assess your need and determine to how to make money from you. I don't think its personal but if you are looking for a dealership that is there is to help you and portraits good customer service - this is NOT the place. They run heavy advertising on the radio because of their reputation of milling large volumes of customers in - to make money. This is NOT the dealership to establish a long-term working relationship with. More

I was told by a salesman the payoff of my vehicle was $19,000 when it was actually $11.400. Then, even though my car is in good condition, I was only offered $6000 for my vehicle (Kelly Blue Book for 'g $19,000 when it was actually $11.400. Then, even though my car is in good condition, I was only offered $6000 for my vehicle (Kelly Blue Book for 'good' was over $13,000 by the way). Their reasoning? They stated my vehicle needed brakes. Did I mention the vehicle I'm speaking of is a Nissan? I was dealing with a salesman (the one who stated the payoff was approximately $8,000 more than the actual amount) AND Store Manager (the one who offered me over half less than what is left owed). Very poor customer service skills and attitude. I will not go back and strongly caution anyone else. More

First of all, I wasnt desperate for a vehicle, but I received a card in the mail said I was pre-approved so I decided to check it out. I purchased a vehicle at the end of May 2011. Prior to signing pape received a card in the mail said I was pre-approved so I decided to check it out. I purchased a vehicle at the end of May 2011. Prior to signing paperwork I informed my sales rep that the vehicle needed new tires and new back tail light because it was cracked. They agreed to fix those problems and I signed the paperwork. In the glove compartment I find a bill of sale from someone who previously tried to but the car and it revealed that NISSAN OF UNION CITY SOLD THE CAR TO ME FOR $2000.00 MORE. Yes, they raised to price on the car. So tell me how does the value of a car go up. Secondly, when I returned a couple of weeks later to get the WE OWE taken care of. I was informed that the deal had not been finalized. The bank would not finance me for that amount. Therefore Nissan of Union City had to lower the price of the car as if they were doing me a favor because they tried to sell it to someone else for 2000.00 cheaper. So they told me they would call me when the finalized the deal so I could come in and resign paperwork. The next week I went in to resign and David told me that I needed to put more money down. I informed David that I didn't have money to put down that I had other obligations and that they could have their car back because I have another car that I own and I that I wasn't desperate for a car. He then told me that I would not get my down payment back they would charge me for the miles put on the car. Subquently, I agreed to put another 500.00 down payment down which I postdated. However, about a week later I received a call that I needed to come in AGAIN and resign paperwork. At this point I am pissed and ready for them to get their vehicle back. So on the NEW paperwork that I signed they moved the due date of my first car not up which was around the time that I had postdated a check for. I made David Mcadoo aware of this problem and he told me DONT WORRY ABOUT IT THAT I WOULD NOT HAVE TO PAY THE ADDITIONAL DOWN PAYMENT. HE TOLD ME THAT HE KNOWS THAT THIS HAS A BEEN A VERY UNPROFESSIONAL BUSINESS TRANSACTION AND THAT HE WOULD DO THAT FAVOR FOR ME. I was very elated and signed the paperwork. I did not get my check back that day so I decided to put a stop payment so that they did not mistakenly run it through and mess up my bank account. I received a call a month later from a Nelly who informed me that my check was returned. I informed Nelly that David told me that I did not have to pay. So she said she would talk to David and call me back. BEHOLD DAVID DENIES HE EVER TOLD ME THIS. AFTER FILING A COMPLAINT WITH THE BBB AND SENDING THE OWNER AND OTHER MANAGERS A COMPLAINT EMAIL I AM NOW HAVING TO GO TO COURT OVER THIS MATTER. DONOT DO BUSINESS WITH THIS COMPANY THEY ARE LIARS AND THEY DO NOT VALUE YOUR BUSINESS. THEY PREY ON CONSUMERS AND DONOT HONOR WHAT THEY SAY OR CARE ABOUT YOU AS PERSON. WHAT THEY FAIL TO REALIZE THAT THEY HAVE MOTHERS, FATHERS, CHILDREN, SISTERS, AND BROTHERS AND WOULD NOT LIKE IT IF SOMEONE MISTREATED ONE OF THEM. God's Romans 12:19-21 Beloved, never avenge yourselves, but leave it to the wrath of God, for it is written, “Vengeance is mine, I will repay, says the Lord.” 20 To the contrary, “if your enemy is hungry, feed him; if he is thirsty, give him something to drink; for by so doing you will heap burning coals on his head.” 21 Do not be overcome by evil, but overcome evil with good. THEY DON'T KNOW WHO MY DADDY(HEAVENLY FATHER)IS. GOD DOES NOT LIKE UGLY!!! More

I heard the advertisment on the radio they could help any one with credit issues,I was very sceptical because all dealership say they can help but most of them just say that to get you in the door.Well when one with credit issues,I was very sceptical because all dealership say they can help but most of them just say that to get you in the door.Well when i went to nissan union city,they treated me with such respect,and handled me with care and concern.I really appreciate what they did for me they made me feel like a real person again.They got me approved,and worked with me on the down payment,found me several very nice cars in my monthly payment range I wanted.I could not tell you how many places I went to and they made me feel so bad about myself.I am so grateful to all the sales people and the managers for treating me so well, and making the whole experience so great.I have read some of the other reviews,and it must of been a rare events, because the couple times I went there,I saw many happy customers,they were and are always very busy there but they were running around making sure eveyone was well taken care of, and provided drinks a big screen tv, clean bathrooms,and great service...I highly recommend this dealership to EVERYONE!!!!! no matter what the credit.This place is awesome!! More

This place is a total rip off. They lie and cheat and steal from the customers. Buyer be ware. DO NOT SHOP AT NISSAN OF UNION CITY .....YOU WILL BE VERY SORRY YOU DID!!!!!!! I put a large down paymen steal from the customers. Buyer be ware. DO NOT SHOP AT NISSAN OF UNION CITY .....YOU WILL BE VERY SORRY YOU DID!!!!!!! I put a large down payment on a used car. The dealership did not have the title to the car in order to sale it legally.Subseqently I could not obtain the tag. There were many mechanical problems that were not fixed over several visits. I retutned the car to the dealership.The general manager Sam Agui refused to return my money. He got loud, disrespectful and unprofessional with me. He raised his voice as if he was the one who was being ripped off. Nakia Horton was very rude , she is a lyier, unprofessional and ghetto. They are the Bunny and Clyde of Georgia.(robbing customers) Is this how they make there money at Nissan of union City by lying to people and stealing consumers money????? This is not a good business. The bill of rights, amendment 14 under the civil rights act are not being respected by Nissan Of Union City management team. The Declaration ofIndependence clearly states " that ALL people ARE treated equal." Sam Agui does not treat woman equal perhaps because he is not an american citizen. At any rate I believe that as one Georgia native said in a historical speech "Truth crushed to earth will rise again." Dr.Martin Luther King Jr. Dr.King would be very ashamed at how Nissan Of Union City does business and how Scott Smith aquires his wealth. Preying on hardworking citizens. To hold someone's money without producing the product is unethical,immoral,illegal and inhuman. This ia an outrage.We do not need this kind of business in the community stealing from hard working American citizens. This is the begining of the champaign to get Nissan of Union City out of the state of Georgia, shut down, closed,bankrupt, whatever it takes for justice to prevail. All media has ben alerted. More

Took cousin to purchase her first car to start credit. Jerome and Nakia was nice when selling the car to my cousin. Gave them a posted dated check for the down payment. Two weeks later, cousin took cash t Jerome and Nakia was nice when selling the car to my cousin. Gave them a posted dated check for the down payment. Two weeks later, cousin took cash to make a partial payemnt on her downpayment. Took the cash to her salesman(Jerome). Told my cousin that he could not take her money and that she had to wait till Nakia to come in, which was 1PM. 1Pm came and went and Nakia was a know show. Took her two days to finally make her payment and to retreive the check that I post dated for her. Within in two weeks of having the vehicle, cousin started having problems with the car(engine light came on and car shooked real bad when she reached 55 or higher on the highway). Called to see if she could bring her car in to be looked. She was told that she would have to call the warranty company and have them to make an appointment. Be mindful, she just bought the car from them no more than two weeks ago, so why could they have not just looked at the vehicle for her. Went up to the dealership on Monday, August 22, 2011 with my cousin to take care of the matter. When we arrived I asked to speak with the manager. It was kind of funny when I told him the situation and when I told him that we dealt with Nakia and Jerome, and he replied "Oh Lord". Which tells me this wasn't the first compliant against this ghetto xxx employee. From the start she was rude and kept trying to over talk me and my cousin. Finally, my cousin said that she just wanted to get into another vehicle. Nakia replied" We would have to appraise the vehicle". I was like, what the xxxx for. She just purchased the vehicle two weeks ago and she keep replying the car was funded, which meant to me "We got paid and who gives a two cent about your vehicle". finally we had enough and gave Nakia the keys back to the car. She literally thru the keys back at us, so I nicely picked the keys up and put them back on her desk, once again she thru the keys on the floor, the final draw was that I threw the keys back at her abd called her ghetto unprofessional. The threaten to call the cops on me and I told them to do that, and when I said that you should have seen the expression on their faces. In a few, I am on my to Channel 5 news and to the court to file a compliant and will be contacting the BBB as well. Please stay away from this dealership, they are a rip off,used cars are not worth the money, and only want your money. More