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2,690 Reviews of Nissan of Athens - Service Center
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December 12, 2020
My experience was great as always. Kelly, my service tech is always knowledgeable and pleasant. I would reccomend Nissan to all of my friends His name is Kelly Richardson. is always knowledgeable and pleasant. I would reccomend Nissan to all of my friends His name is Kelly Richardson. More
by KYLE-E
Verified CustomerEmployees Worked With
December 12, 2020
I have no issues with the work that was done on my car. My frustration comes from the lack of customer care I received from the customer service rep, Philip. My car needed a considerable amount of work, wh My frustration comes from the lack of customer care I received from the customer service rep, Philip. My car needed a considerable amount of work, which was, of course, stressful to find out. For the first week of my car being in the service center, I received minimal information in response to questions or concerns I had. After some thought and research of my own, I made the decision to get the work done on my car. I paid half of the full amount at this time. A few days later, I was informed by Philip that my car would be ready a day or two before thanksgiving. I informed that I would be out of town during the week of thanksgiving and asked to pick up my car the Sunday I returned, which I was informed would be no problem. My car was ready on that Tuesday, at which point Philip called me four times back to back with no voicemail or message sent regarding the reason for the call. I was able to answer on the fifth call and Philip stated he had been trying to reach me, my car was ready. I reminded I had left town and he stated I would need to pay the remainder so I did so at that time. We then agreed he could leave the key with the sales reception desk for me to pick up on Sunday. On Saturday evening, I checked my phone to find another five missed calls with no voicemail. It was too late to call back by this time. Upon calling Sunday and speaking with the sales rep, I was informed they were very sorry but my key was not left with anyone in their department. This experience as a whole was extremely frustrating due to the lack of communication I received. More
by E.M.
Employees Worked With
Philip, Customer Service in the Service Dept.
December 11, 2020
I love taking my car here. They are always very friendly and attentive. They take special care to cover my floorboards and seats to avoid stains. For my last service visit I was in and out in fewer than tw and attentive. They take special care to cover my floorboards and seats to avoid stains. For my last service visit I was in and out in fewer than two hours. More
by HAROLDWATERSJR
Employees Worked With
Service team
December 11, 2020
Good service. Kelly took good care of us yesterday. We were able to drop in without an appointment and get maintenance. Merry Christmas to everyone there. were able to drop in without an appointment and get maintenance. Merry Christmas to everyone there. More
by crkhall
Employees Worked With
Kelly Richardson
December 10, 2020
Tony Bowens has been my service representative for the last 3 years and is ah-mazing!! The entire staff is very friendly and I'm always impressed with the customer service and follow up calls!! last 3 years and is ah-mazing!! The entire staff is very friendly and I'm always impressed with the customer service and follow up calls!! More
by KATRELLE
Employees Worked With
Tony Bowens
December 09, 2020
Great customer service! Always friendly and accommodating, even without an appointment! No matter the issue, always a great experience! I came in for an oil change & minor tire pressure issu accommodating, even without an appointment! No matter the issue, always a great experience! I came in for an oil change & minor tire pressure issue, and everything was resolved without any hassle. Thank you Heather Harrell for taking such good care of me and handling my tire issue under warranty and worry free! More
by TIFF11
Employees Worked With
Service: Heather Harrell
December 09, 2020
2016 Nissan XD Diesel- Fantastic Service from Kelly - my Service Advisor!! He’s the best I’ve ever had👍 Athens Nissan always provides “White Glove” level attention to all their customers. I wouldn’t take Service Advisor!! He’s the best I’ve ever had👍 Athens Nissan always provides “White Glove” level attention to all their customers. I wouldn’t take my truck to anyone else!! More
by JAC2223
Employees Worked With
Kelly - Service Advisor
December 09, 2020
We worked with Tony in service. He was able to answer all my questions and addressed all my concerns. We havent had our Altima long, but they have always been great and helpful! my questions and addressed all my concerns. We havent had our Altima long, but they have always been great and helpful! More
by DUPEPPERS
Employees Worked With
Tony Bowes
December 08, 2020
Best dealership service . They really exceeded my expectations. Kelly is the best. Nissan of athens i cant say enough good things about them. Truely exceptional. expectations. Kelly is the best. Nissan of athens i cant say enough good things about them. Truely exceptional. More
by RODNEYHICKS1971
Employees Worked With
Kelly
