
Nissan of Dearborn
Dearborn, MI
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As a loyal Nissan customer of 20+ years and a combat veteran with PTSD, I was treated with complete disrespect at Nissan of Dearborn. I was told my car had $12k in issues and was unsafe to drive — yet t veteran with PTSD, I was treated with complete disrespect at Nissan of Dearborn. I was told my car had $12k in issues and was unsafe to drive — yet the associate suggested I take it off the lot and “sell it on Facebook.” I had to visit three separate times, including once where they told me to just drop my keys in the after-hours slot while the service desk was still open. Each visit involved long, unexplained waits. My wife even had to come inside looking for me because of the delays. They initially said they’d purchase the vehicle for $500, then dropped it to $100. When I finally got a check, they forced me to drive back again instead of simply mailing it. Since posting about this, I’ve received repeated calls and texts pressuring me to alter or remove my review — ignoring my request for written communication due to PTSD. That is a violation of the ADA, and I’ve already filed complaints with the DOJ, BBB, and will file with MDCR next. This was my second Nissan, and I was ready for a third — even considering a new Juke. Instead, I went to Hyundai, where they treated me like family. Nissan Consumer Affairs and this dealership have lost my trust forever. More
I recently purchased a vehicle from Nissan of Dearborn and was blown away by their exceptional customer service. The team was knowledgeable, responsive, and went above and beyond to ensure I got a great d and was blown away by their exceptional customer service. The team was knowledgeable, responsive, and went above and beyond to ensure I got a great deal with a fantastic discount. Their transparency and willingness to work with me made the entire process seamless and enjoyable. I highly recommend this dealership to anyone looking for a hassle-free car-buying experience. More
Great fast service, sales very knowledgeable on the products, service area was neat and clean, I would recommend to a friend or family. products, service area was neat and clean, I would recommend to a friend or family. More
It was very pleasant to have a person with such a nice way to be and explaining everything it was beautiful thank you very much for your cooperation. I was very very satisfied. way to be and explaining everything it was beautiful thank you very much for your cooperation. I was very very satisfied. More
Great staff and dealership! They always go above and beyond to satisfy a customer. Very professional and customer oriented, my sale person ( Jessica) was amazing! They always go above and beyond to satisfy a customer. Very professional and customer oriented, my sale person ( Jessica) was amazing! More
My sales person was Niko Josifoski. I was looking on line for a truck and found one on there lot. He was great to deal with. I would highly recommend him. I was looking on line for a truck and found one on there lot. He was great to deal with. I would highly recommend him. More