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Nissan of Duarte

Duarte, CA

4.5
180 Reviews

1434 Buena Vista St

Duarte, CA

91010

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180 Reviews of Nissan of Duarte

September 21, 2023

I traded in my car at $1500 and put $5000 down on a car they quoted me for $16,000. Walk away with my trade and down payment should have been around $11,000 with taxes. The guy changed my contract 3 times More

by CHRISTAR1987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Max Awale
Sep 25, 2023 -

Nissan of Duarte responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Marwan Salah General Manager 626-305-3000 marwan@nissanofduarte.com

September 19, 2023

I really love the service and understanding, they made it so easy in and out with all financing and delivery. It's one of the best dealer in town. Thank you Nissan to have people like Nissan Duarte. More

by WRAWAS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Max Awale
Sep 22, 2023 -

Nissan of Duarte responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Marwan Salah General Manager 626-305-3000 marwan@nissanofduarte.com

September 17, 2023

It was efficient and had plenty of resources, Larry who helped me was absolutely amazing. More

by lysskenzz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Moreno
Sep 20, 2023 -

Nissan of Duarte responded

Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Larry. Please let us know if we can ever help you in the future. Sincerely, Marwan Salah General Manager 626-305-3000 marwan@nissanofduarte.com

September 13, 2023

Took my car for service and everyone was super nice. I was helped right away. They kept me informed of my car and how long it would take and it was ready as they promised and the service was just very v More

by MLUNA72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar
Sep 15, 2023 -

Nissan of Duarte responded

Thanks for the kudos! It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. I will be sure to share your kind words with Cesar. Sincerely, Marwan Salah General Manager 626-305-3000 marwan@nissanofduarte.com

September 07, 2023

Brought car in for software, after it was done asked what is the software for no one could answer. Car returned dirty. Dealer seems don’t care about their service. More

by BATVU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Max Awale
Sep 11, 2023 -

Nissan of Duarte responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Marwan Salah General Manager 626-305-3000 marwan@nissanofduarte.com

September 04, 2023

The people there was really nice they help me a lot I'm really happy More

by MARIBELLCRUZ055
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Max Awale
Sep 07, 2023 -

Nissan of Duarte responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Marwan Salah General Manager 626-305-3000 marwan@nissanofduarte.com

September 01, 2023

The two sales and finance men we very helpful. I did have issues with Leslie and Larry who I was supposed to meet. More

by KARENMILLER143
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Max Awale
Sep 06, 2023 -

Nissan of Duarte responded

Karen, we are glad to hear that your visit was an overall positive one. Please contact me if you would like to further discuss the less satisfying aspects of your experience, so we may continue to grow as a dealership and provide excellent customer service. Sincerely, Marwan Salah General Manager 626-305-3000 marwan@nissanofduarte.com

September 01, 2023

Always kept informed and have been going there for 10years. Great service department Would not go elsewhere More

by PEGGYDIONNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Gutierrez
Sep 06, 2023 -

Nissan of Duarte responded

Thank you for your outstanding rating about our service department, Peggy. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Sincerely, Marwan Salah General Manager 626-305-3000 marwan@nissanofduarte.com

September 01, 2023

This dealership is going through hard times. Exterior of the dealership was undecorated. Interior was outdated. Chairs are falling apart and uncomfortable. Coffee machine was non op, popcorn was More

by Joseph
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Max Awale
Sep 06, 2023 -

Nissan of Duarte responded

Joseph, it appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give me a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you. Sincerely, Marwan Salah General Manager 626-305-3000 marwan@nissanofduarte.com

August 31, 2023

Felipe Gayatn was extremely helpful in our effort to have our Nissan Altima repaired. Nissan of Duarte is our "go to" repair facility and Felipe is our "go to" service adviser. More

by mchaig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Awale
Sep 06, 2023 -

Nissan of Duarte responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Marwan Salah General Manager 626-305-3000 marwan@nissanofduarte.com